Kevin Grant | Page 2

We brought the vehicle in for specific diagnostics and repairs and were assured the problem had been identified and corrected. However, within 24 hours of picking up the vehicle — and within roughly 50 mi repairs and were assured the problem had been identified and corrected. However, within 24 hours of picking up the vehicle — and within roughly 50 miles of normal operation — the vehicle suffered a significant breakdown. Approximately 40 of those miles were simply the drive home from the dealership, with the remainder occurring during routine highway travel. No such issues were present before their repair. Despite the dealership claiming the vehicle was “test-driven,” the mileage aligns almost identically with our own trip, raising serious concerns about whether meaningful or adequate testing was performed at all. The breakdown caused secondary mechanical damage that we were forced to pay for out of pocket. A major component — the drive belt tensioner pulley — failed immediately after their service. This is a part that is generally expected to last the life of the vehicle or, at minimum, well beyond 100,000 miles. Its sudden failure immediately after their repair strongly suggests the initial work was incomplete or improperly performed. Most recently, we were also required to replace the auxiliary battery, an issue that our independent mechanic directly linked to the cascade of problems stemming from the dealership’s initial repair. This resulted in even more out-of-pocket expenses that should never have arisen had the original repair been properly executed. When we sought clarification or accountability, the dealership provided inconsistent explanations and declined to take responsibility for the damages that followed their service. Instead of assisting in resolving the matter, the burden — and the cost — fell entirely on us. Based on our experience, I cannot recommend this dealership for service work. Consumers should be aware that inadequate or negligent repairs can create additional mechanical failures and significant financial loss. In our case, one repair led to multiple additional repairs, none of which the dealership was willing to acknowledge or address. More

by MEGANTHOMPSONKISSINGER Verified Customer Verified Customer

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Jared Drew is the best and was very helpful. He did a great job with our service. He did a great job with our service. More

by MOE35 Verified Customer Verified Customer

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Karol and everyone did an amazing job taking care of all my needs and are still working hard for me!!! my needs and are still working hard for me!!! More

by monti.park71 Verified Customer Verified Customer

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Everyone is friendly and professional. Avery went above and beyond to find the vehicle I wanted. Thank you to everyone at Olathe Dodge! Avery went above and beyond to find the vehicle I wanted. Thank you to everyone at Olathe Dodge! More

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Nice people easy. No complaints yet. Looking forward to owning the jeep .x x a a No complaints yet. Looking forward to owning the jeep .x x a a More

by Marcel.bordenave Verified Customer Verified Customer

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The people were polite and respectful. I would recommend anyone for this dealership. They all worked hard to get a deal done for me. Thanks I would recommend anyone for this dealership. They all worked hard to get a deal done for me. Thanks More

by tlmeadows22386 Verified Customer Verified Customer

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Was super fast and very communicative throughout the process! I brought my parents vehicles here and was very happy that they were taken good care of as well! Great guy to work with and awesome service process! I brought my parents vehicles here and was very happy that they were taken good care of as well! Great guy to work with and awesome service department!! More

by Mrs.guymon2018 Verified Customer Verified Customer

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Highly recommend been a valued customer for nearly 20 years and always great service as well as sales service wonderful. years and always great service as well as sales service wonderful. More

by Paul's RT Verified Customer Verified Customer

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Sales team had a lot of miscommunication when terms into making a deal on a new truck. Very rude when I was confused and went into have my transfer tank switched over. Overall would not recommend the sales making a deal on a new truck. Very rude when I was confused and went into have my transfer tank switched over. Overall would not recommend the sales team or dealership. More

by Brooke Verified Customer Verified Customer

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My salesman Blaine was great. Easy to talk to and really went to bat for me and did everything he could do to get me into the vehicle. Overall a great experience and will recommen Easy to talk to and really went to bat for me and did everything he could do to get me into the vehicle. Overall a great experience and will recommend Olathe Dodge to anyone looking for a vehicle. More

by ouboomersooner29 Verified Customer Verified Customer

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