Kevin Gribble | Page 86

Tucson Subaru is the Best. I'm ecstatic with my new Subaru! Kevin Gribble was knowledgeable, friendly, and patient with my decision making process. He listened to what I needed I'm ecstatic with my new Subaru! Kevin Gribble was knowledgeable, friendly, and patient with my decision making process. He listened to what I needed and found a car that was perfect for me: all the right features, and none that I did not want. After I purchased, I met Traci to go over options, etc. She was an absolute riot to be around, and I mean that in a good way:) She was knowledgeable about options, which ones would be right for me, which would not, and all the while treated me like family. The final part about this dealership that I noticed is that they really are dog-friendly: there was a bowl of water and biscuits in the lobby for the fur babies:) Love you guys! More

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Pain-Free New Car Experience I loved my experience at Tucson Subaru, that ultimately led to my leasing a 2019 Crosstrek the same afternoon! My visit was preceded by a call the pr I loved my experience at Tucson Subaru, that ultimately led to my leasing a 2019 Crosstrek the same afternoon! My visit was preceded by a call the previous day from Kevin Gribble, the internet sales representative to confirm the appointment that I had made online. Since this was my 5th dealer experience in 3 days, that instantly made an impression on me of the level of customer service I might expect from Tucson Subaru. Kevin's call to me was 1 of only 2 calls to follow up my internet inquiry, and the ONLY one made by the person who would be my sales person. Arriving at the dealership, I was greeted instantly, in fact, the door was opened by one of the other sales people on staff that day. (actually, one of about 1/2 a dozen instances that day and the next where that happened!) While I did need to wait a few minutes for Kevin to finish up something else he was doing to help another customer, in the interim, Alicia at the front reception area was engaging and offered me coffee or water. When Kevin connected with me, he was instantly personable and "non-salesy". He took me right to the Crosstrek he had in mind for me based on our phone call. I was impressed with my test drive but not yet sold. After chatting with me about what I was truly looking for in a vehicle, Kevin did a radical thing. He suggested I drive the new Forester Sport because of the fun styling cues and the HUGE sunroof. (having a sunroof is one of my non-negotiable items!) Talk about confusing! But in a good way! What I did know after my 2nd test drive of a Subaru that day is that I was sold on the brand AND the dealership. I honestly went into the office confused about WHICH Subaru, however. Kevin didn't pressure me, just let me chew on it while my existing vehicle got assessed for its trade-in value. During that time, I was able to decide on all the features that were really important to me, and Googled the differences between the Crosstrek and the Forester. Words like "favored by singles","cooler", "sporty", "nimble" (applied to the Crosstrek) brought me over to the Crosstrek side firmly. So did the availability of Sunshine Orange. I ultimately decided keyless entry/push button start, a rocking stereo, an 8" touchscreen/navigation, and cool orange stitching were important to me, so the Crosstrek Limited with Option Package #23 gave me EVERYTHING I wanted. So I didn't go to Tucson Subaru expecting to drive away in a new vehicle. Truly. I had left 4 other dealerships with some hope, but no decisions. I figured the same would hold true here. It didn't. That being said, I hadn't arranged my day accordingly. I was cutting into my need to have a protein shake between meals. Kevin suggested I go hit Whole Foods and during that time he got my lease approved. I then expressed that my dogs usually got dinner around 6:30 pm and he assured me he would have my car ready for me as close to that time as possible (this was at 5:00 pm!) Based on previous experiences, I was doubtful. Sure enough, around 6:40 pm, he introduced me to my freshly-washed new Subaru, gave me an overview/question & answer time, and let me leave based on my level of comfort in doing so. A few other notes about my experience: 1. Other than the final financial stuff, Kevin handled me personally the entire time. No handing me off to other sales people or managers. At one dealership, I got handed off to another sales person AND a sales manager ended up doing all the talking. At another dealership, not only did I wait 10 minutes in an empty showroom with no one greeting me (despite an appointment!) I only got greeted when I started walking to an ADJOINING dealership, and even then, I never did meet the sales person I had an appointment with. 2. My experience in the business office was exceptional! Jennifer Duran was proficient, no-pressure about those "at closing" add ons that every dealership offers (the ones here really make sense, for instance, ding repair coverage.), and she returned my call the following morning when I left a voice mail question the evening before. 3. I love coffee, and really appreciated the French Roast available fresh brewed!!! Bonus points to Subaru for providing cups that can be recycled as well as the CLEARLY MARKED receptacles to do so. In short, Tucson Subaru has won me over. 300 miles into my new adventure (and first car wash complete!) with my Crosstrek, I couldn't be happier! More

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Tacoma I noticed Kevin’s communication skills and competent tone very early in our telephone conversation. Then the video clip he sent me “live” extended my I noticed Kevin’s communication skills and competent tone very early in our telephone conversation. Then the video clip he sent me “live” extended my curiosity in the Tacoma at Tucson Subaru enough to drive 15 miles to investigate- helpful info combined with cool marketing, I thought. Well, the guy went his 15 miles and more that Saturday evening by staying late to provide great customer care without me ever perceiving sales pressure. My wife said it was meant to be. More

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Would I recommend Tucson Subaru? I have recommended Tucson Subaru for years (5) and will continue to do so in the future. The absolute best car-buying experiences I have had - and t I have recommended Tucson Subaru for years (5) and will continue to do so in the future. The absolute best car-buying experiences I have had - and the competition isn't even close. As if the buying experience isn't enough, at the end you get to drive home a new Subaru. It's a win/win, for sure. More

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Extremely happy customer. This is the second car we've bought from this dealership, and actually the same salesperson as well. We bought our first car from this dealership in This is the second car we've bought from this dealership, and actually the same salesperson as well. We bought our first car from this dealership in 2014. Now we are pretty much subaru people. I've recommend lots of friends and anyone I meet that this place will change your perspective of a car dealership. I really can't say enough good things about this place and the people. Unless things change, I'll continue to shop/maintain here exclusively. More

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No-nonsense, very positive purchase experience Kevin G was solid - Straightforward, no BS, crunched numbers expediently, and did a great job at salesmanship. AND...I got the car that I wanted, and Kevin G was solid - Straightforward, no BS, crunched numbers expediently, and did a great job at salesmanship. AND...I got the car that I wanted, and at a very good price!! Finance manager and other personnel were polite and entertaining as I waited for paperwork. More

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Painless purchase Kevin and Curt were great to work with. It was like buying a car from friends. We felt no pressure and feel we got a great deal on a great car. Kevin and Curt were great to work with. It was like buying a car from friends. We felt no pressure and feel we got a great deal on a great car. More

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Kevin Gribble and Tucson Subaru as a whole I live in Phoenix and emailed him about a car. He knocked my trade value out of the park with one chance, and gave me an excellent price on my new out I live in Phoenix and emailed him about a car. He knocked my trade value out of the park with one chance, and gave me an excellent price on my new outback (everything was worked out online before I even stepped foot in the dealership). I have worked in car sales for a really long time, and it was great to see a dealer that didn't torture me to get a fair price. If you're honest with them they will be honest with you, and I wouldn't buy from any other dealer. As good of an experience as I could hope for. More

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Great Place to Buy a Car I have purchased two pre-owned cars from Tucson Subaru in the last 4 years, and was happy with the experience each time. The Tucson Subaru web site i I have purchased two pre-owned cars from Tucson Subaru in the last 4 years, and was happy with the experience each time. The Tucson Subaru web site is a great place to find the car you want, and Kevin Gribble and Curt McHenry are there to get you rolling. Both gentlemen are real professionals who will spend as much or as little time as you like to get you into the car, and comfortable with the purchase. I will always shop Tucson Subaru, and recommend the dealership to friends and family. More

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Good experience Our experience with the dealership was great. The only problem we had was a rather long wait to talk to finance. This was not the fault of the people Our experience with the dealership was great. The only problem we had was a rather long wait to talk to finance. This was not the fault of the people we dealt with. Things were apparently very busy. Everyone was friendly and knowledgeable. More

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