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Kevin Harris
Kevin Harris at Norm Reeves Honda Superstore Cerritos
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Kevin Harris

Customer Relation Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

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3.8
233 Reviews

Dealership Experience

16 yrs, 2 mos

Industry Experience

21 yrs, 9 mos

Specialties & Trainings

Customer Relations Manager

3.8

233 Reviews

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233 Reviews of Kevin Harris

April 10, 2025

Dealership Rating
Employee Rating

The representatives are great and the mechanics do an assome job on the automobiles you gots to be pleased More

by Sandra hernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roberto Arteaga, Jose Magana, Neal Abolssedgh

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Apr 11, 2025

Norm Reeves Honda Superstore Cerritos responded

Wonderful, Sandra! We’re delighted to hear you’re pleased with our representatives and the work of our mechanics. Our Maintenance Minder program is just one of the ways we help our customers keep their vehicles in top shape by reminding them when it’s time for their next service. We appreciate your feedback and are here for you whenever you need us!

March 15, 2025

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Employee Rating

Always attentive, even when we had to keep coming back several times because of tire pressure issues. Finally the issue was resolved. Thank you! More

by oceanmoment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Norm Reeves Honda Superstore Cerritos responded

We appreciate your persistence and are glad that our team remained attentive, even with multiple visits regarding the tire pressure issue. It’s our goal to resolve concerns promptly, and we’re happy the problem was eventually sorted out. Thank you for your patience and for choosing us for your service needs.

February 13, 2025

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Employee Rating

Had my car serviced on a Thursday. 4 days later I had a dead battery and was stranded. Called dealer. Told me my battery was fine. AAA said it was at 9% and I bought a new battery More

by blondediana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 14, 2025

Norm Reeves Honda Superstore Cerritos responded

We understand your frustration regarding your battery issues, Diana. We will use your feedback to address issues like these with our service team. Then, you can enjoy a five-star experience if you choose to return. If you'd like to discuss this in further detail, we welcome your feedback. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 26, 2025

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Employee Rating

Very good customer service, friendly atmosphere quick and reliable , will recommend to anyone who needs service More

by deepspinloft@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darrell Pork

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Jan 27, 2025

Norm Reeves Honda Superstore Cerritos responded

Such a nice review to read! We're delighted that you were satisfied with all the elements that make for a great Honda service visit. Thanks so much, and please let us know when you need another appointment!

January 26, 2025

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Employee Rating

No use in making an appointment as they take forever to get to you! Extremely slow check in. They don't care about your time. It's far better to go to a non-dealer, Every dealer has a car wash and they More

by amsd380
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jose Magana, Hossain Ahmed

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Jan 27, 2025

Norm Reeves Honda Superstore Cerritos responded

Your feedback on your service visit for your Honda is valuable to us. It will help us to make improvements such as speeding up the time it takes to get your car examined and adding car washes to our services. If you have any other concerns, please contact our dealership. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

January 19, 2025

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Employee Rating

Very polite, gave us a good deal, could have explained the features and car a little better More

by garcia65053
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Magana

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Jan 21, 2025

Norm Reeves Honda Superstore Cerritos responded

Thank you for sharing your experience! We’re glad Kevin and Jose provided a good deal and polite service. Your feedback about explaining features is valuable, and we’ll make note of that so we can improve in the future. Reviews like yours inspire us to do our best. Let us know if we can assist further.

January 10, 2025

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Outstanding customer service. The process was very easy and quick. Thank you to everyone who helped me More

by Layla Watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Julie Canales

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Jan 10, 2025

Norm Reeves Honda Superstore Cerritos responded

That's great to hear, Layla! We're glad that you found your Honda service visit satisfying and worthwhile. To put more value into your next service appointment, review our service specials. Thank you!

January 05, 2025

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Employee Rating

Scammers unnecessary repairs Honda corporation does not take responsibility will never buy Honda again not recommended More

by marthamendi8117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Tabatabai, Hossain Ahmed

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Jan 06, 2025

Norm Reeves Honda Superstore Cerritos responded

We rely on customer feedback to ensure that customers like you are getting the quality service you deserve for your Honda, Martha. To discuss and resolve any outstanding issues with your car, please contact us. Thank you. Kevin Harris | Customer Relations Manager | 562-345-9100 | kevin.harris@normreeves.com

December 23, 2024

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Employee Rating

Got great service as always. Julie made sure everything was taken care of. Thank you More

by alohajoe. Seiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 23, 2024

Norm Reeves Honda Superstore Cerritos responded

Thanks for your review! Nothing makes us happier than ensuring our customers leave with a smile. We’re always here to help keep your vehicle running smoothly!

December 20, 2024

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Employee Rating

Christiana was and is excellent from the beginning to the very end of our car buying experience. She was very professional, and had much patience with us. I was happy Iwe were able to work with her, s More

by eddieg3000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chandika De Silva, Christina Nuval

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Dec 23, 2024

Norm Reeves Honda Superstore Cerritos responded

We love to hear this positive feedback for Christina! She is definitely an asset to our team and we're glad she gave you the patience and care you deserve. At Norm Reeves Honda of Cerritos, it's important to us that every customer feels helped and supported, so we're glad that was your case. Thank you!

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