Kevin Kappauf

Very quick and smooth trade-in for a vehicle I had chosen online. The car was sparkling clean, parked outside the dealership when I arrived on a Friday afternoon, I took a test drive, did paperwork, said goo online. The car was sparkling clean, parked outside the dealership when I arrived on a Friday afternoon, I took a test drive, did paperwork, said goodbye to my trusty "old" car and transferred the licence plates, paid a down payment, signed a service contract to protect all the car's high tech bells and whistles. And drove away in my "new" car in no time at all. It's not easy making a major purchase like this, considering there are so many options out there. Chris and Kevin answered all my questions, and made this a pleasant, stress-free experience. More

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No doubt ,this experience with the environment, and sales team was exceptional without doubt. thanks team was exceptional without doubt. thanks More

by eugenebrownj Verified Customer Verified Customer

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Michael Dorsey is outstanding! ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we reque ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we requested- (we had unexpected health issues). Michael was willing to accommodate us and help complete the sale. Michael is very pleasant as well, we enjoyed our time with him. We will recommend him to others looking for a vehicle.!! Kevin in finance also was super helpful and explained everything in detail. We appreciate Kevin trying to get us the best interest rate/payment that we were comfortable with. Overall they coordinated well with each other and got us out the door in our new vehicle in a very timely manner. Thank you for such a smooth process! More

by nobs2005 Verified Customer Verified Customer

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Travis Moore listened to what we wanted and delivered. He is friendly, professional and follows thru. I highly recommend him . He is friendly, professional and follows thru. I highly recommend him . More

by 13dmoore Verified Customer Verified Customer

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Great service very accommodating pleasant vibes good conversation very knowledgeable and helpful and help walk me through the whole process. conversation very knowledgeable and helpful and help walk me through the whole process. More

by lamarquille Verified Customer Verified Customer

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The experience was exceptional. Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the v Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the vehicle all the way through to the operation of the service department. During the waiting periods various people on the staff were always making sure we were comfortable and if we required anything while we were waiting. For over a year, my wife and I have been watching the KOONS VOLVO website, waiting for that special Blue V60. Two weeks ago, it was on the lot. We stopped by, spoke to Michael and now we're answering this survey in the positive. We love our Certified 20024 V60 B5 Cross Country Plus. Both my Daughter, who owns a V60 B5 and we live less than 10 minutes away from KOONS Volvo, finding service for our cars is not a problem. When we recently noticed that a cover on the ISOFX child's seat attachment point was missing, I stopped by the Parts department and asked if they had the part available. George Burke pleasantly said "got one" and I was on the road again. I'd also like to commend the friendly receptionist who gave me my new tags and escorted me to the Parts department. The excellence of the Car and Dealership complement each other. More

by maestro Verified Customer Verified Customer

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Kevin, Kayla, and the team were great to work with! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! More

by stei7141 Verified Customer Verified Customer

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Kevin and Kaila are an extraordinary team! Professional, quick, accommodating service! I highly recommend them! Professional, quick, accommodating service! I highly recommend them! More

by Margie711 Verified Customer Verified Customer

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Everyone at the dealership was great. Kevin Kappauf with the Finance Team was knowledgeable, personable and a pleasure to be work with. He walked us through our options and provide insigh Kevin Kappauf with the Finance Team was knowledgeable, personable and a pleasure to be work with. He walked us through our options and provide insight so we could make an informed decision. More

by gilbert.e.davis1 Verified Customer Verified Customer

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Travis was professional and did a fantastic job getting us exactly what we wanted. He’s a great salesman, very personable and not overbearing. us exactly what we wanted. He’s a great salesman, very personable and not overbearing. More

by krjacobson1 Verified Customer Verified Customer

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