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Kevin Kappauf
Kevin Kappauf at Koons Volvo Cars White Marsh

Kevin Kappauf | Page 2

Sales Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8
22 Reviews
4.8

22 Reviews

Write a Review

22 Reviews of Kevin Kappauf

May 05, 2026

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Employee Rating

The car offered was not car on lot. Car was not clean.. Do not recommend. More

by JC
Recommend Dealer
No

Other Employees Tagged: Chris Walker , Finance manager unprofessional

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May 19, 2026

Koons Volvo Cars White Marsh responded

JC, I sincerely apologize for your experience with the car not being available and not meeting our cleanliness standards. Your feedback is invaluable, and we are committed to improving our service and ensuring that our vehicles are reliable and of high quality. Thank you for sharing your thoughts, and I hope you will give us another chance to provide you with the trustworthy service you deserve. Please give me a call if you'd like to discuss your experience further - Jon Paris 410-363-3333

April 23, 2026

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Employee Rating

No pressure sales process. Had exactly what I needed in inventory at the right price with a pleasant demo. Updated facilities. More

by Kevin D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob McGinness , Dylan Jones and Jennifer in (Accounting/Finance)

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Apr 23, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful you experienced a relaxed sales process and enjoyed our updated facilities. We’re pleased the Volvo inventory and demonstration fit your needs. Enjoy your new Volvo and safe travels.

April 08, 2026

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Employee Rating

Very positive experience with Koons. Gary made me feel like I was his focus. He was thoughtful and thorough. More

by tara16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

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Apr 08, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled that Gary’s thoughtful and thorough approach made you feel like a priority. Enjoy your Volvo and thank you for the excellent rating.

April 07, 2026

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Employee Rating

They were a class act, starting with my salesman, Chris, and completing the whole painful signing process. I literally drove 1:30 (and took an uber ride) to buy a car from this dealership. More

by kbregler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Walker

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Apr 07, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Chris helped make the paperwork straightforward despite how lengthy it felt. We’re honored you made that drive to pick up your used Acura RDX and hope it’s exceeding your expectations. Thanks again for choosing us!

April 07, 2026

Dealership Rating
Employee Rating

Shout out to Dylan Jones! This deal would not have happened without his input. I also would like to acknowledge the business manager (Kevin?). He really wrapped everything up More

by n4everbuckeye
Recommend Dealer
Yes

Other Employees Tagged: Dylan Jones

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Apr 08, 2026

Koons Volvo Cars White Marsh responded

Thank you so much for your excellent review! We are so glad that Dylan and Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 07, 2026

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Employee Rating

Good communicators, pleasant and informative. Michael knew all the details about my vehicle. He was very hospitable while I was waiting. More

by rrrahe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

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Apr 07, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled our team kept you informed and comfortable during your visit. Michael enjoyed sharing his knowledge about your Volvo and appreciates your kind words. We look forward to assisting you again whenever you need us.

April 05, 2026

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Employee Rating

After purchasing my 2023 Volvo XC60 months later, whenever I have questions regarding specific features, I have been able to reach out to my salesman Mr. Gary Harris for assistance. He and the staff More

by dbatt3691
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

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Apr 05, 2026

Koons Volvo Cars White Marsh responded

Hello, thank you for sharing your experience with your 2023 Volvo XC60 and Gary’s support. We’re pleased that Gary and our team have been responsive and made you feel supported whenever you have questions. Enjoy every drive!

December 31, 2025

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Employee Rating

Easy process to buy certified pre owned xc90. Will be back for our next car! More

by em21401
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Andry

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Dec 31, 2025

Koons Volvo Cars White Marsh responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

October 16, 2025

Dealership Rating
Employee Rating

Michael was pleasant, knowledgeable and attentive during the buying process. I would definitely recommend doing business with Volvo Whitemarsh. . More

by bmreid1231
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

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Oct 16, 2025

Koons Volvo Cars White Marsh responded

Thank you for recommending Michael and our team! We appreciate your support and five-star review of Koons Volvo White Marsh.

October 15, 2025

Dealership Rating
Employee Rating

Excellent experience from start to finish. Every staff member was courteous, engaged and I was excited to be going with Koons by the end of my visit. More

by AFSS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

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Oct 15, 2025

Koons Volvo Cars White Marsh responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

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