Kevin Kappauf | Page 2

Both dealers were very helpful with my purchase Travis at first getting me started then Chris took over and finalized everything first getting me started then Chris took over and finalized everything More

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Gary and Kevin were honest and professional. Both were a pleasure to work with. I would 100% work with them again. Both were a pleasure to work with. I would 100% work with them again. More

by johnphewson Verified Customer Verified Customer

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We had such a wonderful experience all the way around. From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he rea From the very first call we felt Michael Dorsey was professional and knowledgeable. I think the one thing that impressed us the most is that he really listened to us and our needs and stayed the course - - he never tried to upsell us. He took his time with us and made us feel important even though we weren't buying an expensive new car. He made sure to introduce us to others on the Koons team (Larry) - that way if we ever needed and made sure we drove away happy and comfortable with our purchase. Kevin was also very helpful so that we could get the deal done! It was so worth the drive for us to White Marsh from our home! More

by Jody.stacoffe Verified Customer Verified Customer

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Very quick and smooth trade-in for a vehicle I had chosen online. The car was sparkling clean, parked outside the dealership when I arrived on a Friday afternoon, I took a test drive, did paperwork, said goo online. The car was sparkling clean, parked outside the dealership when I arrived on a Friday afternoon, I took a test drive, did paperwork, said goodbye to my trusty "old" car and transferred the licence plates, paid a down payment, signed a service contract to protect all the car's high tech bells and whistles. And drove away in my "new" car in no time at all. It's not easy making a major purchase like this, considering there are so many options out there. Chris and Kevin answered all my questions, and made this a pleasant, stress-free experience. More

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No doubt ,this experience with the environment, and sales team was exceptional without doubt. thanks team was exceptional without doubt. thanks More

by eugenebrownj Verified Customer Verified Customer

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Michael Dorsey is outstanding! ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we reque ! We needed some extra time/scheduling our purchase/pick up of vehicle. Michael is very knowledgeable and kept in touch with us during times we requested- (we had unexpected health issues). Michael was willing to accommodate us and help complete the sale. Michael is very pleasant as well, we enjoyed our time with him. We will recommend him to others looking for a vehicle.!! Kevin in finance also was super helpful and explained everything in detail. We appreciate Kevin trying to get us the best interest rate/payment that we were comfortable with. Overall they coordinated well with each other and got us out the door in our new vehicle in a very timely manner. Thank you for such a smooth process! More

by nobs2005 Verified Customer Verified Customer

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Travis Moore listened to what we wanted and delivered. He is friendly, professional and follows thru. I highly recommend him . He is friendly, professional and follows thru. I highly recommend him . More

by 13dmoore Verified Customer Verified Customer

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Great service very accommodating pleasant vibes good conversation very knowledgeable and helpful and help walk me through the whole process. conversation very knowledgeable and helpful and help walk me through the whole process. More

by lamarquille Verified Customer Verified Customer

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The experience was exceptional. Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the v Michael and Kevin made the entire process pleasurable, explaining everything about the car, the required documentation and serviceability of the vehicle all the way through to the operation of the service department. During the waiting periods various people on the staff were always making sure we were comfortable and if we required anything while we were waiting. For over a year, my wife and I have been watching the KOONS VOLVO website, waiting for that special Blue V60. Two weeks ago, it was on the lot. We stopped by, spoke to Michael and now we're answering this survey in the positive. We love our Certified 20024 V60 B5 Cross Country Plus. Both my Daughter, who owns a V60 B5 and we live less than 10 minutes away from KOONS Volvo, finding service for our cars is not a problem. When we recently noticed that a cover on the ISOFX child's seat attachment point was missing, I stopped by the Parts department and asked if they had the part available. George Burke pleasantly said "got one" and I was on the road again. I'd also like to commend the friendly receptionist who gave me my new tags and escorted me to the Parts department. The excellence of the Car and Dealership complement each other. More

by maestro Verified Customer Verified Customer

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Kevin, Kayla, and the team were great to work with! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! We needed a certain type of seat to help manage a health issue, and they helped us find just the right solution. Highly recommended! More

by stei7141 Verified Customer Verified Customer

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