Kevin Kappauf
Kevin Kappauf at Koons Volvo Cars White Marsh

Kevin Kappauf | Page 2

Sales Manager

Koons Volvo Cars White Marsh

5395 Nottingham Drive
White Marsh, MD 21162

4.8
26 Reviews
4.8

26 Reviews

Write a Review

26 Reviews of Kevin Kappauf

May 27, 2026

Dealership Rating
Employee Rating

I had the opportunity to work with a great TEAM LED BY Kevin. Fair and honest businessman. This was my second purchase and will continue to work with Koons in the future. More

by frankrpalmer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

May 27, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating and for trusting us with your second Volvo XC90 purchase. We’re glad Kevin and our team provided a fair and honest experience. We look forward to assisting you again down the road.

May 25, 2026

Dealership Rating
Employee Rating

I always get friendly and helpful service. Great location, nice showroom. Both service and sale are great to work with! More

by Yi S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joey Malizia, Travis Moore

May 25, 2026

Koons Volvo Cars White Marsh responded

We’re pleased our showroom location and friendly team made your service visit and sales experience smooth. Thanks for trusting our staff with your Volvo XC90. We look forward to welcoming you again.

May 19, 2026

Dealership Rating
Employee Rating

I have always been impressed with Koons Volvo Care for Customers. I also appreciated Sharon calling the next day to make sure everything was well and good. More

by Karin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 19, 2026

Koons Volvo Cars White Marsh responded

Thank you for the five-star rating and for your continued trust in our team. It’s great to hear that our Volvo care and Sharon’s follow-up call made a positive difference. We look forward to supporting you and your new V60 Cross Country in the future.

May 08, 2026

Dealership Rating
Employee Rating

Overall, very easy to do business with, likely the easiest transaction I’ve ever had when purchasing a new car. Gary was great, could not be more helpful throughout the process. Very communicative More

by lance.renner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

May 08, 2026

Koons Volvo Cars White Marsh responded

We’re delighted your Volvo purchase was seamless, and that Gary’s helpful, straightforward communication made the process effortless. We look forward to assisting you again whenever you need us.

May 05, 2026

Dealership Rating
Employee Rating

The car offered was not car on lot. Car was not clean.. Do not recommend. More

by JC
Recommend Dealer
No

Other Employees Tagged: Chris Walker , Finance manager unprofessional

May 19, 2026

Koons Volvo Cars White Marsh responded

JC, I sincerely apologize for your experience with the car not being available and not meeting our cleanliness standards. Your feedback is invaluable, and we are committed to improving our service and ensuring that our vehicles are reliable and of high quality. Thank you for sharing your thoughts, and I hope you will give us another chance to provide you with the trustworthy service you deserve. Please give me a call if you'd like to discuss your experience further - Jon Paris 410-363-3333

April 23, 2026

Dealership Rating
Employee Rating

No pressure sales process. Had exactly what I needed in inventory at the right price with a pleasant demo. Updated facilities. More

by Kevin D
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob McGinness , Dylan Jones and Jennifer in (Accounting/Finance)

Apr 23, 2026

Koons Volvo Cars White Marsh responded

It’s wonderful you experienced a relaxed sales process and enjoyed our updated facilities. We’re pleased the Volvo inventory and demonstration fit your needs. Enjoy your new Volvo and safe travels.

April 08, 2026

Dealership Rating
Employee Rating

Very positive experience with Koons. Gary made me feel like I was his focus. He was thoughtful and thorough. More

by tara16
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Harris

Apr 08, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled that Gary’s thoughtful and thorough approach made you feel like a priority. Enjoy your Volvo and thank you for the excellent rating.

April 07, 2026

Dealership Rating
Employee Rating

They were a class act, starting with my salesman, Chris, and completing the whole painful signing process. I literally drove 1:30 (and took an uber ride) to buy a car from this dealership. More

by kbregler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Walker

Apr 07, 2026

Koons Volvo Cars White Marsh responded

It’s great to hear that Chris helped make the paperwork straightforward despite how lengthy it felt. We’re honored you made that drive to pick up your used Acura RDX and hope it’s exceeding your expectations. Thanks again for choosing us!

April 07, 2026

Dealership Rating
Employee Rating

Shout out to Dylan Jones! This deal would not have happened without his input. I also would like to acknowledge the business manager (Kevin?). He really wrapped everything up More

by n4everbuckeye
Recommend Dealer
Yes

Other Employees Tagged: Dylan Jones

Apr 08, 2026

Koons Volvo Cars White Marsh responded

Thank you so much for your excellent review! We are so glad that Dylan and Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

April 07, 2026

Dealership Rating
Employee Rating

Good communicators, pleasant and informative. Michael knew all the details about my vehicle. He was very hospitable while I was waiting. More

by rrrahe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Dorsey

Apr 07, 2026

Koons Volvo Cars White Marsh responded

We’re thrilled our team kept you informed and comfortable during your visit. Michael enjoyed sharing his knowledge about your Volvo and appreciates your kind words. We look forward to assisting you again whenever you need us.

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