I want to thank Cathy Sandbothe and the St.
Charles Nissan team for our latest purchase. My wife and I had leased our third Rogue over the past few years in March 2022. We decided to purchase i
Charles Nissan team for our latest purchase. My wife and I had leased our third Rogue over the past few years in March 2022. We decided to purchase it a couple of weeks ago and Cathy made the change quick and easy! We have nothing but the highest regards for the St. Charles Nissan team! Thanks for all you do!
Anthony Henry helped me out today with the purchase of my
new Nissan Murano. Very knowledgeable and helpful...would definitely buy another car from him. Service department here is also excellent. Clint and A
new Nissan Murano. Very knowledgeable and helpful...would definitely buy another car from him. Service department here is also excellent. Clint and Al are extremely helpful.
Poor Service Experience.
I have been their service customer since 2012 and was happy with them until my last two visits. Second to last visit in early 2019 was due to excessiv
I have been their service customer since 2012 and was happy with them until my last two visits. Second to last visit in early 2019 was due to excessive noise coming from my 2010 Murano (they changed oil and rotate tires a month prior to this visit). The service advisor said the noise was due to two of the front passenger wheel lug nuts missing and they installed new ones to remedy the problem. The car was not serviced by any other service provider so I have to assume the person rotated the tires forgot to install the lug nuts or did not tighten them enough so they eventually fell off.
The last visit on July 3rd is the reason for this review. My other Nissan, 2012 Z Roadster, started to make a helicopter like noise about two weeks before the service visit. Its convertible top had some wind noise and rattle issues as well as a loud pop noise while closing the top so I thought it would be a good time to have the dealer diagnose/fix all the issues. The car still has Nissan Gold Preferred extended warranty. Long story short, they claimed the helicopter like noise was due to a bent part under the car and everything else including the wind noise from the convertible top was either due to my bald tires or the old age of my car. Nothing was covered under warranty and they billed me about $300 in diagnostic fees.
I am not going to bore you with the details of the whole visit, but I will focus on the helicopter like noise as it was the main reason I took the car there. On the way home, I noticed the noise was still there so their diagnosis/fix of the issue was not successful. As mentioned above, they claimed a bent part was causing the issue. That part got bent about two years ago and was making a metal to metal rattle noise that was fixed at this dealer at the time so it had nothing to do with the current noise. I discussed this along with other issues with Rhonda C. and Jeff M. and they could not care less about hearing my input. They both said that I agreed to the diagnostic fees and they could charge me more if they wanted to. Yes, I agreed to the diagnostic fees as long as diagnostic is done properly. In this case, they misdiagnosed the issue so I expected a refund. Jeff M. said refund is not an option as the technician claims when he adjusted the part, the noise was gone. The interesting thing is that Jeff M. goes with what the technician claims even though I repeatedly informed him that the noise is not gone. He could just ask me to bring the car in to figure out if the noise was still present or not. Instead, Jeff M. said if I purchase new tires and if the noise is still there after that, then they will re-check the noise for free. I said purchasing new tires should not be a requirement for re-check as the diagnosis did not point to bald tires for the source of the helicopter like noise just to bent part. Anyways, I will have to seek third party help to get a refund and find another Nissan dealer for my current and future service needs. Thanks for reading.
In case the dealer responds to this review, everything I mentioned here is true and they can confirm with Al (bent part) and Rob (lug nuts) so please do not accuse me of being misleading or inaccurate.
Other Employees Tagged:
Jeff Maaske, Ted Schauwecker, Rhonda Chapman
Apparently, they don't want my business.
Me and the family came up here a couple of Saturdays ago looking at new Titans. We walked a lot and not one salesman came up to visit us not even the
Me and the family came up here a couple of Saturdays ago looking at new Titans. We walked a lot and not one salesman came up to visit us not even the guy just sitting on the golf cart. We went into the showroom, and a bunch of salesman were just sitting around shooting the bull. Never once were we greated, or acknowledged bye anyone there. Today, I go to get a part for the wife's Armada, and Korey in the parts department didn't seem to want to help. Even after I showed him the picture of what I was working on, he still said there was no part like that. Guess it must have been a fluke part just randomly installed bye someone in 2004. I do not recommend this dealership. Off to Bommarito in Hazelwood I guess.
Other Employees Tagged:
Korey in parts
Lied just like the last reviewer stated
This guy had me drive a vehicle last month gave me an agreed to price of 22,250. I called Saturday morning and asked if the price was still good. He s
This guy had me drive a vehicle last month gave me an agreed to price of 22,250. I called Saturday morning and asked if the price was still good. He said yes. I told him I wanted to go to my bank and get the loan. He stated I had to go through Nissan to get the loan then refi through my bank. I told him I did not want to spend all day there. They changed the price 3 separate times. Danced me around till I got angry and left. Called with an apology and then tried to rip me off with 6.75 financing. Worst buying experience of my life. Awful deceptive selling practices. Nissan makes a great truck but this salesman, general manager and finance guys are pieces of immoral crap.
by Wesley Gordon
Other Employees Tagged: