Kevin Mahoney
Kevin Mahoney at BMW of West Chester (formerly Otto's BMW)
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Kevin Mahoney | Page 4

General Manager

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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4.8
102 Reviews

I grew up in Villanova and had an early fascination with automobiles. I subscribed to all the car magazines, basically devouring every issue as soon as it arrived. What I value about being here at Otto’s is how it has led me to feel more entwined with this community. I go to the supermarket, I see our clients; I got to Costco, I see our clients, I go into West Chester for dinner, I see our clients. I really appreciate the sense of pride and connection that generates. I find it surprisingly fulfilling.

4.8

102 Reviews

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102 Reviews of Kevin Mahoney

September 22, 2023

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Employee Rating

BMW of West Chester is a great dealership. The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to b More

by JVDKENT
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Deritis, Service Manager was extremely helpful

Sep 25, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful compliments for Heather and our service team. We are thrilled to hear you have been so pleased. Many thanks for choosing BMW of West Chester!

September 19, 2023

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Wayne was amazing to work with and was very knowledgeable which helped my first BMW purchasing process be very smooth. He is incredibly friendly and kind, and really focuses on your best interest as a consum More

by sabrinalai8
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Wayne Matsinger

Sep 20, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful compliments for the smooth and knowledgeable purchase experience delivered by Wayne. Many thanks for choosing BMW of West Chester!

September 18, 2023

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Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically More

by lzelley74
Service Price Transparency
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Recommend Dealer
No
Sep 22, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for taking the time to write your review(s). We regret to hear of your disappointment with outcome of your recent service visit. We strive to deliver unparalleled customer service, and reviews help us understand, learn, and make the necessary changes to improve. After reading about your experience, we tried to make contact numerous times leaving both you and your husband voicemails. Unfortunately, we have been unsuccessful with a response. We are looking to clarify numerous concerns you had brought up in your review as our records don’t align. In addition, we are looking for clarity on the reviews of multiple employees from our dealership but not a review of the sole individual that worked with Mr. Zelley. We pride ourselves with honesty, integrity, and value the relationships we form. We also pride ourselves in the transparency we offer, as well as our reputation, and our employee’s reputations. We still would like to address and clarify your concerns and understand how we earned these reviews. Thanks again for your time and looking forward to speaking with you. Best, Joseph Fritz Service Manager (610)455-2843

August 26, 2023

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Very good dealership experience. Ralph was a pleasure to deal with through this sale and the previous missed opportunity. More

by vincent
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Nofsinger

Aug 28, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear you enjoyed working with Ralph on your recent purchase. Many thanks from all of us here at BMW of West Chester!

August 14, 2023

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Best dealer around! As a first time car buyer and a woman I felt like I could completely trust this dealership and my sales team. They were patient and kind and very hel More

by anastasia.bowes
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Bill Cosenza

Aug 15, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are thrilled to hear our team was able to make your first vehicle purchase a great success. Many thanks for choosing BMW of West Chester!

August 11, 2023

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Very nice people , everyone is so welcoming and helpful. Really enjoying my X5 M60 Great experience. More

by cbernier0
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Recommend Dealer
Yes

August 02, 2023

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Always willing to work with customer and make happy. Ralph stayed on top of things and in contact per usual More

by solehead
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Recommend Dealer
Yes

Other Employees Tagged: Ralph Nofsinger

Aug 03, 2023

BMW of West Chester (formerly Otto's BMW) responded

We are so pleased to hear Ralph communicated effectively with you for a great experience. Many thanks for choosing BMW of West Chester!

July 27, 2023

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As usual, the purchase of a new BMW is painless. Justice has been my salesman for a number of years now, so he knows my preferences and caters to my every need. Thanks for your great work. More

by GHCCMORGEN
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Recommend Dealer
Yes

July 26, 2023

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Ian was great throughout my entire buying experience. He even went above and beyond coming in on his day off to deliver my new car! More

by jmar48
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Recommend Dealer
Yes

Other Employees Tagged: Ian Welsh

July 10, 2023

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I have been an Otto's customer for many years and that should speak for itself. Always good. More

by ppierce3
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, John Keenan

Jul 11, 2023

BMW of West Chester (formerly Otto's BMW) responded

Thank you for continuing to be a valued member of the BMW of West Chester family!

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