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Kevin Mahoney
Refer Me
Kevin Mahoney | Page 3
General Manager
BMW of West Chester (formerly Otto's BMW)
1275 Wilmington Pike
West Chester, PA 19382
97 Reviews
I grew up in Villanova and had an early fascination with automobiles. I subscribed to all the car magazines, basically devouring every issue as soon as it arrived. What I value about being here at Otto’s is how it has led me to feel more entwined with this community. I go to the supermarket, I see our clients; I got to Costco, I see our clients, I go into West Chester for dinner, I see our clients. I really appreciate the sense of pride and connection that generates. I find it surprisingly fulfilling.
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97 Reviews of Kevin Mahoney
November 06, 2023
The Sales department is fine. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. However, the service department is terrible. My car is never done when they say it will be and communication is non existent. More
by Krejci01
Verified CustomerOther Employees Tagged: Ian Martin
Helpful 
November 04, 2023
Really excellent experience, Kyle never made us felt pressured to make a decision, excellent knowledge of the cars, process and communication was always timely. Thank you, we love our new car! pressured to make a decision, excellent knowledge of the cars, process and communication was always timely. Thank you, we love our new car! More
by Danielle.barone
Other Employees Tagged: John Keenan, Kyle Murphy
October 14, 2023
Smooth and easy process with no sales pressure. Nice facility and a friendly team. I liked that the process included a “genius” to explain the cars tech Nice facility and a friendly team. I liked that the process included a “genius” to explain the cars tech More
by maltieri1
Other Employees Tagged: Ian Martin, Noel Montesano , Cameron Ashman
October 13, 2023
The staff was super friendly and efficient. They took the time to answer all of my questions and make sure I was comfortable. They worked with me on my lease trade-in. Best of all, I was in and They took the time to answer all of my questions and make sure I was comfortable. They worked with me on my lease trade-in. Best of all, I was in and out with my new car in no time. More
by fellm100
Other Employees Tagged: Wilmer Rodriguez, Noel Montesano, Kyle Murphy
September 28, 2023
I previously submitted a detailed review on my recent experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to experience with BMW of West Chester (née Otto's BMW), and in particular, my longtime Service Advisor, Frank Adinolfi. I have no idea what happened to it, but let me summarize my thoughts. As a loyal and very satisfied customer of Otto's since 1972, I was surprised and disappointed to see the change of ownership earlier this year. That said, most of the key personnel remain in place, so I'm prepared to maintain the status quo, especially since Frank has demonstrated his wisdom, courtesy, and professionalism on a consistent basis for over 20 years. My 5 Series is now entering its third decade, and it's clear Frank and his team of techs share my commitment to keep the Gray Ghost running as great as it looks. More
by JOHNDALLASBOWERS
Other Employees Tagged: Wilmer Rodriguez, Bill Cosenza, Frank Adinolfi, Anthony Blubello , Richard Weller, Chris Clayton, Gene Marinelli, Patrick Covell, Rose Smith
September 22, 2023
BMW of West Chester is a great dealership. The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to b The culture is to take good care of its customers with a friendly attitude. Tech mechanics are skilled, and service managers go out of their way to be helpful. Heather DeRitis, service manager, always goes above and beyond the call. More
by JVDKENT
Other Employees Tagged: Heather Deritis, Service Manager was extremely helpful
September 19, 2023
Wayne was amazing to work with and was very knowledgeable which helped my first BMW purchasing process be very smooth. He is incredibly friendly and kind, and really focuses on your best interest as a consum which helped my first BMW purchasing process be very smooth. He is incredibly friendly and kind, and really focuses on your best interest as a consumer! More
by sabrinalai8
Other Employees Tagged: Wayne Matsinger
September 18, 2023
Thank you for the work you did on repairing my brakes. However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically However my husband and I question the various “repairs” your “computer” indicated our car needed. As we are neither mechanics and the car basically is only driven 1-2 per week for short distances, it was difficult to understand these unexpected charges. While I truly enjoy my BMW, these repair charges were troublesome. Your “goodwill” discount of $200 on a repair of approximately $10,000 was hardly “goodwill”. Linda Zelley P.S. Your rating of two was generous because of the previous excellent service. Please consider it a gesture of my “goodwill”. I trust this less than stellar yet truthful remarks do not merit it to be filed in the recycled circular bin! More
by lzelley74
Other Employees Tagged: Wilmer Rodriguez, Melissa Gibson, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Anthony Blubello
August 26, 2023
Very good dealership experience. Ralph was a pleasure to deal with through this sale and the previous missed opportunity. Ralph was a pleasure to deal with through this sale and the previous missed opportunity. More
by vincent
Other Employees Tagged: Ralph Nofsinger
August 14, 2023
Best dealer around! As a first time car buyer and a woman I felt like I could completely trust this dealership and my sales team. They were patient and kind and very hel As a first time car buyer and a woman I felt like I could completely trust this dealership and my sales team. They were patient and kind and very helpful More
by anastasia.bowes
Other Employees Tagged: Scott Gately, Bill Cosenza
