Kevin Mahoney | Page 8

Professional employees, excellent communication Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is Very professional, clean environment, excellent customer service. They have good technical knowledge and their follow up and answers to questions is always timely and accurate. More

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Easy to work with Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! Brian and Otto’s provided the kind of car-buying experience you hope for: Straight talk, no surprises, no last-minute “mistakes.” Nice job, guys! More

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Otto’s BMW is first class in buying or leasing your automobile. They go above and beyond In customer service! Always caring about you, thanks automobile. They go above and beyond In customer service! Always caring about you, thanks More

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X2 M35i PAINLESS delivery Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This Otto's BMW has always taken great care of me from my first phone call with Bill Cosenza in service, to the managers, and my salesman, Ian Martin. This is my 4th BMW; 3rd from Otto's. Ian has sold me my last two and as long as he is there, this sale won't be our last deal. Keep up the great work!! More

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Extra mile to deliver during the pandemic I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, I visited Otto's in February and ordered a custom vehicle. The vehicle was constructed in March and I followed its progress on-line. Unfortunately, Pennsylvania ordered a shut down of non-essential businesses. The vehicle was delivered to the dealer during the shutdown. Once Pennsylvania allowed dealers to close and deliver vehicle sales, I was contacted right away, we scheduled a closing, and I was able to take delivery efficiently, given the dire circumstances. More

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Great purchase experience I had a fantastic buying experience at Otto's recently with Lorenzo and Kevin and Noel. It had been more than 10 years and 2 vehicles since I had don I had a fantastic buying experience at Otto's recently with Lorenzo and Kevin and Noel. It had been more than 10 years and 2 vehicles since I had done business there. I'm very glad I gave Otto's another look. Initially I was a little skeptical being teamed up with a relatively new sales person - but Lorenzo turned out to be one of the best - maybe THE best - sales person I have ever worked with on a car purchase. He knows the BMW product line and vehicle features inside and out - and he is great at establishing a professional rapport with his clients. He asks the right questions and answered my questions with interest and respect. He even took the time to explain the service process as a selling point - not as an afterthought. When it came time for discussing price, Lorenzo once again acted like a seasoned pro. His sales manager, Kevin, entered the discussion at the right time and with the right approach. Kevin made it clear he wanted to earn my business. When I changed my mind about buying a vehicle that was in inventory and decided to order one, both Lorenzo and Kevin went with the flow and made it happen without a hitch (no pun intended L and K). I was very pleased to see my new vehicle in Otto's delivery bay within 15 days of my order. The delivery process was seamless and painless. Noel had everything ready to go and very patiently answered all of my questions (all the docs and numbers needed to make sense to me before I would sign). He explained the additional maintenance options and helped me make informed decisions about them. I highly recommend Otto's to anyone looking for a new BMW. It is a professional dealership with a great facility and great people. There was no arrogance about the dealership or the vehicles. Unlike some other brands I checked out, the people at Otto's clearly wanted to earn my business - and they did just that. More

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Mohammand our BMW GENIUS was and continues to be OUTSTANDING. Of all the vehicle purchases we have completed ( new, used, BMW, MB and other brands), this is the first "DELIVERY Experence" I've had. OUTSTANDING. Of all the vehicle purchases we have completed ( new, used, BMW, MB and other brands), this is the first "DELIVERY Experence" I've had. As I reflex on my purchase at Otto's , in addition to Mohammand, I would also like to THANK and mention the GREAT service we received from: 1. Jennifer Moore at front desk...Great Friendly Smile and set the Positive Tone. 2. Pre-Owned Sales Manager Wilmer Rodriguez, educated us and made our inspection happen. 3. New Car Manager Kevin Mahoney, met us at the front desk of the dealership and greeted us. 4. Finance Person, John Keenan who did OVERTIME...pass 6pm... to get our closing paperwork and tags done. 5. Title Associate , Patty Prince who double and triple checked everything to make sure John could do his work. 6. Dallas for getting the VIN 7. A FULL TANK OF GAS...WOW 8. Service department for making our BMW look like a BRAND NEW CAR!!! when it was sitting in the "DELIVERY ROOM" THANK YOU... Otto's BMW...We will do 2 things: 1. Come back to buy another BMW 2. Refer our friends, family members, customers, clients and real estate associates to you. More

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Ottos is a top-notch BMW dealership excellent products, excellent service ...they treat you like a client not a customer. I have been leasing and buying BMW’s from Ottos for at least 25 years it has always excellent service ...they treat you like a client not a customer. I have been leasing and buying BMW’s from Ottos for at least 25 years it has always been a great experience. More

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Just bought a BMW 330i X drive and I had one xxxx of a deal Just came back home with a beautiful Mediterranean Blue 330i X drive. Otto's came through and gave me a deal that I couldn't turn down. Lorenzo Adil Just came back home with a beautiful Mediterranean Blue 330i X drive. Otto's came through and gave me a deal that I couldn't turn down. Lorenzo Adilette and Kevin Mahony were great and they went out of their way to accommodate me. Great dealership, great experience and the best service thanks to Kevin Sherwood. More

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Professional & Courteous Service Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, whe Lorenzo was extremely helpful helping us find the right car to fit our needs. He was professional and extremely courteous during the process and, when he delivered the car, he was very helpful explaining the use of the equipment. More

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