Kevin McCarthy | Page 3

They were very cordial and accommodating and did everything they could to make sure I got into the proper vehicle everything they could to make sure I got into the proper vehicle More

by Zacharyquintana1 Verified Customer Verified Customer

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I am rather disappointed with DCH and my purchase experience, especially considering we have family who have used this location in the past. SALES: I worked with Emily Castro for sales. The purch experience, especially considering we have family who have used this location in the past. SALES: I worked with Emily Castro for sales. The purchasing experience was decent. Emily was available via text for questions and updates which made the purchase very helpful. A lot of issues with the vehicle were not disclosed or shown in the pictures until we arrived for the test drive. The PCS and audio system changes from earlier models should be mentioned during the initial inquiry, as these were MAJOR let downs after buying. FINANCE: Kevin was nice but he gave me a USB drive without my documents on it. He then emailed the non-signed copies to me. I replied back asking for a copy of the signed documents and weeks later, I haven't heard back. POST PURCHASE SUPPORT: There are a couple issues with the vehicle that are still not fixed. Keith ordered a part back in early December. I have asked for updates frequently and am not getting any replies. There are still two lingering issues with a part broken inside the driver's side visor (due to replaced) and something rattling behind the steering wheel. Keith was made aware of both but I do not get replies from him anymore. To be blunt, this was not a pleasant purchasing experience and I regret using DCH. It will not happen again. More

by MrCymbals82 Verified Customer Verified Customer

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They tried their best to explain all the high tech features of the car. They were very nice when we dropped by to get help putting our EZ-Pass on the car and ask about a few features. features of the car. They were very nice when we dropped by to get help putting our EZ-Pass on the car and ask about a few features. More

by CYSTEINBE Verified Customer Verified Customer

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It was great. Easy and pleasant. Everyone was very friendly and very communicative. Kurt spend lots of time showing my wife all the features and accessories of the Easy and pleasant. Everyone was very friendly and very communicative. Kurt spend lots of time showing my wife all the features and accessories of the car More

by PGRANTFLINTOFT Verified Customer Verified Customer

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Great staff and dealership. Very friendly and helpful. Would buy from this Toyota dealer again. Very friendly and helpful. Would buy from this Toyota dealer again. More

by MSPENNICCHIA18 Verified Customer Verified Customer

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I brought my 2017 Rav4 in for service and it had major issues. They got me in new used car the same day. issues. They got me in new used car the same day. More

by Lois.erlacher Verified Customer Verified Customer

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Everyone was unbelievably pleasant, the salesman went above and beyond to fill my gas tank prior to me picking the vehicle up, and everyone was personable, and had no problem spending time explaining eve above and beyond to fill my gas tank prior to me picking the vehicle up, and everyone was personable, and had no problem spending time explaining every little detail of everything we did More

by MEGANGOODWIN332 Verified Customer Verified Customer

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The team was great. Explained everything, no pressure, very helpful and smooth. Would buy from them again. Explained everything, no pressure, very helpful and smooth. Would buy from them again. More

by LOGANRIVER Verified Customer Verified Customer

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Everyone at DCH Toyota is professional, helpful, friendly, and truly make you feel like family. friendly, and truly make you feel like family. More

by susanrotolo Verified Customer Verified Customer

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Professional but warm and welcoming Wonderful folks Who enjoyed my jokes Helpful and kind The best service I could find enjoyed my jokes Helpful and kind The best service I could find More

by odwinter15 Verified Customer Verified Customer

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