Kevin Phillips

Won't be back, finally found out why it takes so long and then it leaked! Service Manager needs eval on his skills STOP ALL THE xxxx SURVEYS I WON'T DO ANYMORE NOT CERTAIN OF SERVICE MANAGERS NAME then it leaked! Service Manager needs eval on his skills STOP ALL THE xxxx SURVEYS I WON'T DO ANYMORE NOT CERTAIN OF SERVICE MANAGERS NAME More

Report | Print

I've been dealing with Southern Ford all my life and I like it a lot I'll even tell my friends to go there like it a lot I'll even tell my friends to go there More

by ernestwashington65 Verified Customer Verified Customer

Report | Print

This dealership is one of the best on the peninsula,the people are very helpful in all phases. people are very helpful in all phases. More

by creedmoorkid08 Verified Customer Verified Customer

Report | Print

Vehicle had it appeared a common transmission problem of rough shifting , delayed engagement and was getting worse. It seem that it took longer than it should but from internet search normally takes this am rough shifting , delayed engagement and was getting worse. It seem that it took longer than it should but from internet search normally takes this amount or longer. Vehicle transmission shifting is very smooth now and upgrade parts installed. More

by FCTHOMASBAHR Verified Customer Verified Customer

Report | Print

Kevin is always courteous, attentive, and friendly. He is the main reason I come to Southern Ford Newport News. He is the main reason I come to Southern Ford Newport News. More

by SAMANTHALYNN4 Verified Customer Verified Customer

Report | Print

My Maverick is having an intermittent cruise control problem with no successful corrective action in three tries problem with no successful corrective action in three tries More

by TPENMAN Verified Customer Verified Customer

Report | Print

The team is great and friendly. I waited for my services to be completed onsite and was able to keep myself content while I waited. I waited for my services to be completed onsite and was able to keep myself content while I waited. More

by princefam04 Verified Customer Verified Customer

Report | Print

Kevin did a great job taking care of me and anyone else who helped him with my vehicle did a fantastic job. It’s driving better than ever now! who helped him with my vehicle did a fantastic job. It’s driving better than ever now! More

by Raymond Nadeau Verified Customer Verified Customer

Report | Print

Knowledgeable representative Getting information earlier in the day would have been helpful. The appointment was set for 9:30 am and we didn't hear anything until after 3 pm which is a long time for what en in the day would have been helpful. The appointment was set for 9:30 am and we didn't hear anything until after 3 pm which is a long time for what ended up being a battery change. We also didn't appreciate the extra charges not disclosed upon agreement. Additionally, the cost of a battery replacement is likely more than twice the cost at a non-dealership location. More

by JACKIE.RHODES19 Verified Customer Verified Customer

Report | Print

Brought vehicle in for transmission shifting problem. Ford requires test and approval for extended warranty to order parts and repair which I believe delays repair time. Ford needs to speed this process Ford requires test and approval for extended warranty to order parts and repair which I believe delays repair time. Ford needs to speed this process up. Transmission repaired and is working great now. More

by FCTHOMASBAHR Verified Customer Verified Customer

Report | Print