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Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 6

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
151 Reviews
4.9

151 Reviews

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151 Reviews of Kevin Proo

February 05, 2026

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Employee Rating

The staff and service were first class, they have a waiting area that every dealership should strive too. More

by SHTHPNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2026

Germain Honda of Surprise responded

Thank you for your kind words! We’re glad you enjoyed the service and our waiting area—your feedback means a lot to our team. Best Regards, Sassha Motz General Manager

January 30, 2026

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Employee Rating

The team at Germain Honda are so great to work with! They are knowledgeable, friendly and can you into the right car for you. We highly recommend!! More

by teriparkhurst33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Dettenrieder , George Bell, Branden Cole

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Feb 03, 2026

Germain Honda of Surprise responded

We greatly appreciate your business and kind recommendation. Enjoy the road in your new Honda. Best Regards, Sassha Motz General Manager

January 27, 2026

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Employee Rating

We've always had a great experience with Germain Honda, from sales to service. Alfredo Bustamante and Kevin Proo continued that great experience during my service visit on Friday, January 23, 2026. I enj More

by gunnersonwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Jan 28, 2026

Germain Honda of Surprise responded

Thank you for your continued loyalty to Germain Honda and for sharing your kind words. We’re delighted to hear Alfredo Bustamante and Kevin Proo continued to provide the great experience you’ve come to expect. We’re glad you enjoy our service center and appreciate you taking the time to recognize our team—we look forward to welcoming you back again soon. Best Regards, Sassha Motz General Manager

January 26, 2026

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Employee Rating

We experienced great customer service, very clean facility, prompt and quality service on our Honda CRV. More

by RP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

Germain Honda of Surprise responded

Thank you for providing feedback on your recent experience at Honda of Surprise. We take pride in providing a clean and inviting space for all of our guests, so our team appreciates that you noticed. We are also pleased to know that our team took great care of you. We look forward to seeing you again soon! Best Regards, Sassha Motz General Manager

January 26, 2026

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Employee Rating

We had a great experience at the dealership. Kevin was an all star! He was very helpful, professional and got us out of there in a timely fashion. More

by J.WEIGAND03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 27, 2026

Germain Honda of Surprise responded

Thank you so much for your wonderful review and recommendation! Providing quality and efficient service is so important to us, and we are pleased that Kevin's efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels! Best Regards, Sassha Motz General Manager

January 24, 2026

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Employee Rating

Kevin is a great service agent, very friendly and knowlegable, also accmodating e helpful. He explained to us why repairs were needed and their cost and what was most necessary More

by teuta777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

Thanks for sharing positive feedback on Kevin. We truly appreciate hearing from people who have been helped by our amazing team. We sincerely appreciate your business. Best Regards, Sassha Motz General Manager

January 23, 2026

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Employee Rating

Everything was just as I was told I was there little before ten and was told about 2 to 3 hours and it was done at 1:30 More

by KC80020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

We appreciate you taking the time to share your overall satisfaciton. See you next time. Best Regards, Sassha Motz General Manager

January 23, 2026

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Employee Rating

Service advisor was great and very helpful. I was happy with the work done e and how long it took to be completed. More

by wykf2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

Thank you for letting us know our service team met if not exceeded your expectations. We look forward to continuing to provide you with the quality servie you deserve as a valued Germain customer. Best Regards, Sassha Motz General Manager

January 23, 2026

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Employee Rating

The service was great! Quick in and out process. I had to bring my car in one day for an assessment and then another day to get fixed and both times I was in and out under More

by Bristol Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 26, 2026

Germain Honda of Surprise responded

Thank you for taking the time to share your experience with us! We’re happy to hear you enjoyed a quick in-and-out process on both visits and that Kevin Proo took great care of you — we’ll be sure to pass along your kind words to him. We also appreciate your honest feedback regarding pricing. We understand how service costs can feel steep, especially with today’s increasingly complex vehicles. Our goal is always to provide transparent recommendations, factory-trained expertise, and quality parts to ensure your Honda is cared for properly. Thank you for your continued trust and for being a Honda fan. We look forward to assisting you again whenever you need us! Best Regards, Sassha Motz General Manager

January 22, 2026

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Employee Rating

Very happy with our service at Germain Honda. Would recommend this service center in the future. More

by jopatkelly.79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jan 23, 2026

Germain Honda of Surprise responded

Your business and kind recommendation mean so much to us all. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

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