Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 5

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
151 Reviews
4.9

151 Reviews

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151 Reviews of Kevin Proo

February 16, 2026

Dealership Rating
Employee Rating

I took my car in for B16 maintenance. Kevin greeted me, explained what the maintenance included and approximate time it would take. I had some questions about my tires which he answered a More

by Lynkonstant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Germain Honda of Surprise responded

Thank you for letting us know your appointment was handled seamlessly by Kevin and the Honda team. We hope you won't hesitate to reach out when we may be of service to you again. Best Regards, Sassha Motz General Manager

February 16, 2026

Dealership Rating
Employee Rating

The dealership/ service shop was prompt and was able to fix, and get me out in 35 mins! More

by joshuakatz1206
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Kristina Miranda

Feb 17, 2026

Germain Honda of Surprise responded

We're glad everything was completed quickly and to your satisfaction! Thank you for this amazing review and for choosing Germain Honda. Have a wonderful day. Best Regards, Sassha Motz General Manager

February 14, 2026

Dealership Rating
Employee Rating

This was the 2nd trip to the dealership. Prior visit was for a recall & that was a less than mediocare experience at best. Kevin Proo was our service advisor for this visit. Stellar customer More

by MJB7
Recommend Dealer
Yes
Feb 16, 2026

Germain Honda of Surprise responded

We appreciate your honest feedback and are happy to learn that your experience with Kevin was an improvement upon your previous experience. Our goal is your complete satisfaction. Best Regards, Sassha Motz General Manager

February 13, 2026

Dealership Rating
Employee Rating

My service advisor is great, informative and understanding of my needs. Other advisors have always been great and helpful when my advisor is busy. More

by Randy Roberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kristina Miranda

Feb 16, 2026

Germain Honda of Surprise responded

Our entire team is dedicated to customer satisfaction. Thank you for taking the time to share. Best Regards, Sassha Motz General Manager

February 13, 2026

Dealership Rating
Employee Rating

Service and repairs were great. Drivers side window is working now, and the drive shafts were replaced as I had requested. Thank you. More

by Jorgetorres9910
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2026

Germain Honda of Surprise responded

Our team is pleased to know that you enjoed a 5-star service experience. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

February 12, 2026

Dealership Rating
Employee Rating

First time using Germain Honda for service. Appointment was kept on time, and the team finished earlier than expected. Everyone I encountered was friendly and helpful. More

by Dlzim4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vanessa

Feb 13, 2026

Germain Honda of Surprise responded

We thank you for choosing Germain for your automotive service needs and for sharing your 5-star experience. Our team looks forward to building a long and lasting relationship. Best Regards, Sassha Motz General Manager

February 11, 2026

Dealership Rating
Employee Rating

Was the first time I was there got right in and out and no problems at all enjoyable experience More

by MEADAM1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Germain Honda of Surprise responded

Thank you for choosing Germain for your automotive service needs. We hope this is the beginning of a long and lasting relationship. Best Regards, Sassha Motz General Manager

February 11, 2026

Dealership Rating
Employee Rating

Kevin was super helpful and explained everything really well. Went out of his way to arrange for the team to finish early since I was waiting on site. More

by D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 11, 2026

Germain Honda of Surprise responded

Thank you. We’re happy to hear that you had a great experience with Kevin, and that he did what he could to ensure that your car was quickly and efficiently take care of. We appreciate your business and look forward to working with you again in the future. Best Regards, Sassha Motz General Manager

February 09, 2026

Dealership Rating
Employee Rating

Kevin was awesome. Actually everyone there was very nice. My car was fixed in a timely manner and when helping me Kevin listened to my concerns. My friend suggested you More

by Dwn2rth93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

Feb 09, 2026

Germain Honda of Surprise responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that our team provided you with quality and efficient service. We are so happy your friend led you our way. Please do not hesitate to give us a call if there is ever anything more that we may help you with. Best Regards, Sassha Motz General Manager

February 06, 2026

Dealership Rating
Employee Rating

Took my car for a warranty repair - was able to schedule the appt quickly and got the car back in a very timely manner. More

by kippbarker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 09, 2026

Germain Honda of Surprise responded

Thank you! We're happy to hear that you had a great service experience and that your Honda was well taken care of. We appreciate your business and hope to work with you again in the future. Best Regards, Sassha Motz General Manager

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