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Kevin Proo
Kevin Proo at Germain Honda of Surprise

Kevin Proo | Page 7

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
151 Reviews
4.9

151 Reviews

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151 Reviews of Kevin Proo

January 20, 2026

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Employee Rating

Clean, helpful,friendly. The service took longer than i expected. But kevin explained everything and was helpful. More

by JEFFHARLE
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 21, 2026

Germain Honda of Surprise responded

We apologize for the longer-than-expected visit and appreciate your patience. Thank you for allowing us the opportunity to serve you, and we’re pleased to hear Kevin helped ensure a positive experience. Best Regards, Sassha Motz General Manager

January 19, 2026

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Employee Rating

Kevin Proo was very good at explaining what services were recommended and why. He listened thoughtfully to my comments and agreed my circumstances did not warrant one of the recommended services and adjusted More

by chris109
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 20, 2026

Germain Honda of Surprise responded

Thank you for letting us know that Kevin provided a quality experience and made sure your exact needs were met. Best Regards, Sassha Motz General Manager

January 19, 2026

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I trust this dealership with all my maintenance needs, feel safe and happy with the service. More

by cristina.gross1303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Maria Jimenez, Kristina Miranda

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Jan 19, 2026

Germain Honda of Surprise responded

Your kind words and trust in our team to keep you and your Honda safely on the road mean so much to us all. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

January 17, 2026

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Employee Rating

We were greeted with a smile and that friendly atmosphere continued until we left. It was very pleasant More

by Dalongo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 19, 2026

Germain Honda of Surprise responded

Providing a positive guest experience from beginning to end is the goal of our team. Thank you for sharing yours. Best Regards, Sassha Motz General Manager

January 15, 2026

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Amazing customer service from Kevin he got my through to fixing my car and getting me what I needed quickly More

by Haisesauce.2421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Germain Honda of Surprise responded

We thank you for leaving Kevin this kind review. We are pleased to know he took great care of you and quickly got you back on the road. Best Regards, Sassha Motz General Manager

January 15, 2026

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Kevin did an excellent job at customer service. My car was properly serviced; I was debriefed on everything. More

by richard.perraut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 16, 2026

Germain Honda of Surprise responded

Providing quality and informative service is the focus of our team. Thank you for choosing Germain. Best Regards, Sassha Motz General Manager

January 13, 2026

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Employee Rating

Our salesman Brian Murchie was extremely helpful and took wonderful care of us both before and after the sale of our CRV. The service team took wonderful care of us and the car looked fantastic when they w More

by ermanning1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante , Todd Forbis, Maria Jimenez, Kristina Miranda

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Jan 14, 2026

Germain Honda of Surprise responded

Thank you for taking the time to leave this kind review. Our staff works hard to ensure a quality experience, and we thank you for recognizing their efforts. Best Regards, Sassha Motz General Manager

January 09, 2026

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Employee Rating

Great customer service and didn't take long for them to finish the service and the advisor Nathan showed me the multiplication inspection and explained everything More

by Daviddealba61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Maria Jimenez, Kristina Miranda

Report | Print
Jan 12, 2026

Germain Honda of Surprise responded

Thank you for choosing Germain Honda of Surprise for your recent automotive needs. We are happy your visit was the quality and informative visit our team strives to deliver to all who visit. Best Regards, Sassha Motz General Manager

January 08, 2026

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Employee Rating

Service and service tech were great. Everything was done in a timely manner and got me in and out More

by jmcook91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante, Robert Solis , Todd Forbis, Maria Jimenez, Kristina Miranda

Report | Print
Jan 12, 2026

Germain Honda of Surprise responded

We are pleased to know that your visit met, if not exceeded, your expectations. Our goal is to ensure a quality 5-star visit for all. Best Regards, Sassha Motz General Manager

January 07, 2026

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Employee Rating

It's easy to get a service appointment. The waiting area is spacious and has nice amenities. More

by felidalim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alfredo (Al) Bustamante

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Jan 08, 2026

Germain Honda of Surprise responded

Our team is happy we were able to quickly accommodate your automotive service needs. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

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