Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
768 Reviews
4.9

768 Reviews

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768 Reviews of Kevin Rafeek

April 05, 2026

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Employee Rating

Awesome visit—perfect check-up for my ADX—nice people! Good service! Nice snack selection! More

by patford1945
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 04, 2026

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Great experience, they are always respectful and transparent about my car needs. I would recommend them to friends and family More

by ajoringdulph
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 04, 2026

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Always amazing and Kevin is one of the best service advisors I've ever encountered. His customer service is amazing. More

by KeronAnthony98
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 03, 2026

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Superior service always and courteous and respectful staff. Easy to make appointments and very interactive. More

by Donneldaniels25
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

April 03, 2026

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Employee Rating

The service team was amazing. Kevin was vey pleasant and friendly. I was in and out within 30 minutes. More

by Joyce_68
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 03, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 02, 2026

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Employee Rating

Kevin is great. He always helps me when I have a problem with my car. More

by C. H.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Apr 02, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 01, 2026

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The service I received was above customer service just excellent performance and outstanding customer care , workmanship was a job well done More

by simbrown51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 01, 2026

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Thankful for Acura and their A+ customer services all the way around. Thanks Kevin for superior service and getting my service complete in reasonable amount of time. More

by gabriellmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

March 29, 2026

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As always, fantastic. I absolutely love the staff, they have always been great and genuinely care. Fast and efficient as well. The familiarity makes it feel like home in a More

by sydney.pawsey
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Apr 02, 2026

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 29, 2026

Dealership Rating
Employee Rating

Good They did a great job with my fuel pump replacement Faster than expected Great More

by rcj614
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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