Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
481 Reviews
4.9

481 Reviews

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481 Reviews of Kevin Rafeek

August 14, 2025

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Employee Rating

Kevin did an excellent job, really professional and no-nonsense and provided great customer service. The technicians that worked on my car provided me a detailed video and explanation and did a really More

by rj
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Service Communication
Recommend Dealer
Yes

August 13, 2025

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Great service quick response very happy with Cisco and the service my car received yesterday More

by sassy8199
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Aug 13, 2025

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 13, 2025

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Employee Rating

Kevin is a great rep. Good asset to the team. Kevin is a great rep and an excellent asset to the team. He listens to the customer and he resolves the issue as quickly.as p More

by tinaowens_5618
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 13, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 09, 2025

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Excellent job I would recommend to my friends plus we also have a great sales dept. More

by mhallnorfolk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Aug 13, 2025

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 09, 2025

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Employee Rating

Nice new facilities. You should stay there All the service writers are willing to help even someone is at lunch More

by FOFANALANA
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

Aug 13, 2025

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 08, 2025

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Employee Rating

Service Technician was very polite and took care of my needs. This has been a great dealership to work with. More

by garfieldhonda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

August 08, 2025

Dealership Rating
Employee Rating

Trust & confidence are essential in the expert maintenance of my MDX. Kevin, Lugo & Jessica all enable confidence and expert coordination for the SOTHERN ACURA Service Dept. Thank you for supporti More

by tomaap427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo , Jessica

Aug 13, 2025

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 08, 2025

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Employee Rating

Great People and Great Service! Always an in depth look into your car. I appreciate that! Bless Up! More

by K.STEPHENSON623
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

Aug 13, 2025

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 07, 2025

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Employee Rating

I’m always treated with courtesy and the service has always been excellent. Kevin takes good care of me. More

by CLHMCFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cisco Lugo

August 07, 2025

Dealership Rating
Employee Rating

The video showing the issues were very helpful in seeing what the mechanic sees. The video helps to determine whether I will delay the repair or action immediately. More

by RYAN.LARIVIERE
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

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