Kevin Rock | Page 9

A few hoops but excellent customer service Arrived at the dealership 30 minutes before their closing time. I had already been to Mercedes, Subaru, Kia and Lexus dealerships and I didn't feel co Arrived at the dealership 30 minutes before their closing time. I had already been to Mercedes, Subaru, Kia and Lexus dealerships and I didn't feel comfortable in any of them. Then I met Phil Meyer at BMW of Palm Springs who very patiently listened to my needs, budget and concerns about purchasing a new vehicle. We walked the car lot, took a test drive and I found the car that matched my needs X 3 (pun intended). I was pleasantly amazed that he and his team stayed until all of my purchase paperwork was completed. The only glitch was with their financing department who had pre-approved me but somehow didn't populate my data correctly. So because of that I couldn't take my new vehicle home which my child called "a big bummer". Kevin Rock, their finance specialist is indeed a "Rock Star" and explained everything to me in verbiage I could actually understand. Jovana Salazar is indeed a "genius" with her awesome knowledge of every BMW on the lot. She took great strides to educate me about the operation and safety features of my new X3. And to Justin, the General Manager, although we never had an opportunity to meet, thank you for your above and beyond considerations which made the small glitches mostly forgettable. I highly recommend this dealership to anyone who is considering purchasing a BMW. They make a prospective buyer feel quite comfortable and the free espresso machine and cold bottled water was a big hit with my 8 year old. More

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Michael Pope is the Bomb! When you are looking for a BMW to purchase or just learn information -salesman Michael Pope is spectacular. He takes the time out of his busy sc When you are looking for a BMW to purchase or just learn information -salesman Michael Pope is spectacular. He takes the time out of his busy schedule to go thoroughly through any questions you have. I highly recommend! More

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Online search resulted in sale All went well given that we simply walked in. George was great multitasking to serve multiple customers. It was a holiday so people were shopping. All went well given that we simply walked in. George was great multitasking to serve multiple customers. It was a holiday so people were shopping. My online selection was still available and car was ready for drive. It did take 4 hours to make the purchase. Some confusion at BMW Financial regarding used versus old vehicles but Kevin Rock worked hard and was persistent in making it right. More

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amazing The sales manager Brian was amazing, patient and very fast at getting the whole deal completed, Kevin Rock in finance very polite and quick at all the The sales manager Brian was amazing, patient and very fast at getting the whole deal completed, Kevin Rock in finance very polite and quick at all the financing More

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Absolutely amazing service! ! Brad at Palm Springs BMW in the Internet/fleet department is a cut above the rest. He’s easy, quick, thorough, and no haggle/hassle. He’s very stra ! Brad at Palm Springs BMW in the Internet/fleet department is a cut above the rest. He’s easy, quick, thorough, and no haggle/hassle. He’s very straightforward and honest and nothing changes in the deal in the way of numbers. It is what it is. We are so grateful for him and we hope he always stays there! Frank the GM is amazing as well. He came over and personally introduced himself and wanted to know about our transaction and the fun things coming ahead for the dealership. We are so beyond happy with the deal that he got my sister and in the product itself. Brad stayed late, as did several others, and was just such a joy and pleasure to deal with. We even got a very very nice gift basket at the end! Kevin in the finance department was a hoot. He was very quick and made us feel very comfortable. He stayed late as well. More

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Upgraded service My BMW had to be towed here. It never ran again and Sandy Thompson in Service initially refused to have it salvaged. I got busy and didn't inquire fo My BMW had to be towed here. It never ran again and Sandy Thompson in Service initially refused to have it salvaged. I got busy and didn't inquire for a few months. When I checked in again a few days ago I worked with Vaneisha Foster and Doug Small, 2 new people and they absolved my issue within 24 hours and minimal hassle. I wish things had gone as smoothly initially, however due to the fact they stepped up I have edited my review from one to 4 stars and would recommend the group in general. More

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