Kevin Szelag | Page 6

I was extremely disappointed by my experience at this dealer. I was told that I would be called a week prior to the deliver of my vehicle. They called me once it had arrived and was told I had one week t dealer. I was told that I would be called a week prior to the deliver of my vehicle. They called me once it had arrived and was told I had one week to take the vehicle because it was the end of the month but was originally told two week. Whenever I asked questions about the car, Katie Martin told me to go look at the window sticker. I wanted to speak to finance prior to taking delivery of the vehicle to know the additional warranties and packages. Katie handed me a bunch of pamphlets that did not contain pricing. I had to beg to speak with finance who were really nice and helpful. I asked about the length of the subscription for On Star and Super Cruise. Since finance didn't know and told me to ask Katie, she couldn't be bothered to find out the answer. She told me they would call me once it was close to the end of the trial. When I scheduled the appointment to take delivery of a $180K vehicle, none of the paperwork was ready. I sat with her for 15 minutes before she realized that finance didn't have any of the paperwork. She then proceeded to sit in her managers office scrolling on her phone and then I sat with her for another 15 minutes before it went off to finance. So I waited about 45 -50 minutes before I was able to go to finance. She seemed genuinely uninterested in the sale and annoyed by my presence. I originally thought it might be just an off day but these events happened over the course of several days. She did apologize after I told finance I would not shop or service my vehicle there but after I paid for the vehicle and the sale was finalized. I think she knew that she did not provide her best level of service but as someone who has bought numerous vehicles before, I would skip the hassle and not recommend shopping for a vehicle here. More

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My salesperson, Katie was very pleasant and helpful. She went above and beyond to get me the best deal. I highly recommend buying a car at Malouf Chevrolet Cadillac. The whole sales team is great. She went above and beyond to get me the best deal. I highly recommend buying a car at Malouf Chevrolet Cadillac. The whole sales team is great. More

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Mike Litinsky was AMAZING! The process was easy sailing, he was so helpful with info and I would purchase again at this dealership! Very satisfied and happy customer. Loving my The process was easy sailing, he was so helpful with info and I would purchase again at this dealership! Very satisfied and happy customer. Loving my new Chevy equinox. Lauren Kowtko More

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Outstanding customer service by Jo Martolo and Creighton McDonald. Five diamond customer service by far. McDonald. Five diamond customer service by far. More

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Great people to work with. Would recommend to all friends and family to shop malouf Would recommend to all friends and family to shop malouf More

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Just got my new 2025 Chevy Equinox - loving it. John and Frank were so accommodating, kind, and helpful! Both were very considerate of my time and made the process as quick and smooth as possible. John and Frank were so accommodating, kind, and helpful! Both were very considerate of my time and made the process as quick and smooth as possible. Definitely recommend. More

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Everyone was polite , professional and knowledgable. I love my new Chevy 2500. It is going to take me a little bit to get used to the features. Mike did a great job explaining them to me, I would defian I love my new Chevy 2500. It is going to take me a little bit to get used to the features. Mike did a great job explaining them to me, I would defiantly recommend them The sales manager Frank and the rest of the staff were also excellent. More

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From the time we first walked into the dealership until the time we walked out after buying our Cadillac, everyone was very nice and very helpful. Our salesman, Kevin Bamrick, made sure that our Cadillac the time we walked out after buying our Cadillac, everyone was very nice and very helpful. Our salesman, Kevin Bamrick, made sure that our Cadillac was all set and ready for us to drive home. It was an easy and pleasant experience. More

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We wouldn’t go anywhere else for our Caddy! From professional sales consultant Marques Sanchez and GM Joe Mitolo, they have the best staff out there. Courteous, attention to detail and great pe From professional sales consultant Marques Sanchez and GM Joe Mitolo, they have the best staff out there. Courteous, attention to detail and great personalities. More

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Very good experience dealing with them . Listened to all my needs and helped me with everything. Listened to all my needs and helped me with everything. More

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