Kevin Wagner

Excellent as usual. Prompt service. Great communication. Kevin was great at communicating and getting required services done Prompt service. Great communication. Kevin was great at communicating and getting required services done More

by AXS262 Verified Customer Verified Customer

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Professional from start to finish. Think my Z4 is ready for a summer of fun! Think my Z4 is ready for a summer of fun! More

by JOHNGARAGE Verified Customer Verified Customer

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Both Kevin and Charlie were extremely tentative to myself and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that made all of the difference. This is the type of service you tell your friends about (in a good way) More

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Both Kevin and Charlie were extremely tentative to myself and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that and my vehicle. It is not new and it is not in perfect shape but it's very special to me. They made me feel like it was special to them too and that made all of the difference. This is the type of service you tell your friends about (in a good way) More

by Ryee954 Verified Customer Verified Customer

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BMW Westlake and Kevin were helpful and accommodating for a last minute oil change. They were able to give us a ride home and pick us back up so that our two little ones didn’t need to come to the dealership a last minute oil change. They were able to give us a ride home and pick us back up so that our two little ones didn’t need to come to the dealership for the full service appointment. More

by SMM121987 Verified Customer Verified Customer

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Kevin was extremely helpful and communicative, made sure I was taken care of while my vehicle was being repaired I was taken care of while my vehicle was being repaired More

by ROBERTREDUS3 Verified Customer Verified Customer

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The dealership was outstanding and their service exceptional. Nez was so good we bought a second from him! exceptional. Nez was so good we bought a second from him! More

by MARSVINCE Verified Customer Verified Customer

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BMW Westlake has a great team working for them in Kevin, Ed and John. I always come away pleased with their service and attention to details. Ed and John. I always come away pleased with their service and attention to details. More

by Slaughter Verified Customer Verified Customer

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Kevin picked up the ball after Brittaney dropped it. I called to get my car on the calendar indicating I needed a loaner. She proceeded to tell me there was a new policy where a $50 dollar deposit was I called to get my car on the calendar indicating I needed a loaner. She proceeded to tell me there was a new policy where a $50 dollar deposit was now required for loaners. Turns out Kevin said it was $250. Secondly, no one came to pick up my car on the date scheduled by Brittaney. I had to call and ask where the service person was. Brittaney had it scheduled as a drop off. Kevin was able to schedule me a couple of days later. Service person showed up within the window Kevin provided. Left the loaner. This isn’t the first time dealing with Brittaney. She has been snippy before with me on the phone. Also doesn’t explain things clearly for being in “service”. Kevin two thumbs up. Brittaney thumbs down all the way. More

by SHIRLEYFEENEYOH Verified Customer Verified Customer

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I took my X5 in to have a headlight repaired. Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promi Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promised. More

by MPGEISER Verified Customer Verified Customer

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