Kevin Wilhite | Page 20

Failed to reset oil life. Confuse as continued to display 40% oil life after oil change. Had to call back for instructions to reset myself. 40% oil life after oil change. Had to call back for instructions to reset myself. More

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The check engine light came on in my Honda. I called the service dept hoping to get an appt and expecting a few days waiting time. The service representative understood the concern, weather conditions the service dept hoping to get an appt and expecting a few days waiting time. The service representative understood the concern, weather conditions were bad, and reliable transportation is important. He said he would work the checkup into the schedule same day if that worked for me. I appreciated the willingness of the service advisor to do better than schedule an appointment in an open space later in the week. I would call this good service by taking care of the customer when an unexpected problem occurs. Thank you! More

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The service department was quick but thorough in servicing my 2020 Honda Pilot. I was in and out in about 30 minutes of my appointment time and the service advisor was both friendly and knowledgeab servicing my 2020 Honda Pilot. I was in and out in about 30 minutes of my appointment time and the service advisor was both friendly and knowledgeable. More

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We worked with both Dennis (sales) and Kevin (service) and both provided my family and I outstanding service. Our sincerest thanks to you both for jobs well done! and both provided my family and I outstanding service. Our sincerest thanks to you both for jobs well done! More

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Happy Honda 18 Great service and has always been there when I have a question. Always makes you feel like you’re important. Great job and will keep Trent in mind wh Great service and has always been there when I have a question. Always makes you feel like you’re important. Great job and will keep Trent in mind when car shopping More

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Best Service Department in Columbia! I don't generally write reviews but I just had to write a review for these guys. I've been coming to Columbia Honda for years, I really appreciate the I don't generally write reviews but I just had to write a review for these guys. I've been coming to Columbia Honda for years, I really appreciate the Manager there, John, who helped me with a tricky situation years ago. Since then, he always greets me by name and is kind to me. This dealer is SO much more than that though! I had stayed far away from Dealer service departments mostly due to high prices of getting a vehicle fixed at a dealer, but I've called around and the prices at this dealer and the quality really can't be beat. I always get an oil change for half of what the dealership down the street charges. The prices are really reasonable and I never feel over charged. The main reason though that I use this dealership is that I TRUST them, they never tell me I need to fix things that don't need to be worried about. Yesterday I brought in an older Civic I had purchased, I knew it needed several repairs and the check engine light was on, so honestly I was expecting to hear I probably needed to pay about 1000.00. TJ called to inform me of my car, he said that the check engine light was due to a previous oil change at a different place that had used the wrong oil filter. The leak that I knew the car had, they said really didn't need to be repaired right at this moment and for now we could just watch it. They fixed the interior light, did an oil change, a state inspection, changed the battery in my key and my grand total was 49.00 Another dealer in town wanted to charge me 59.00 for every single thing I asked them to check. TJ and John, Kevin as well as the others at this dealership are truly the best and I appreciate all that they do and am so thankful for their service!! More

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Always helpful. This dealership is always very willing to help in a any way. From phone call questions about minor problems to vehicle service, they always go the This dealership is always very willing to help in a any way. From phone call questions about minor problems to vehicle service, they always go the extra mile to make sure we're satisfied. More

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The wait time was great! This is the first time dealing with Honda's Customer Service. To me Customer Service after the sale means a lot!! We had our first oil change, I didn' This is the first time dealing with Honda's Customer Service. To me Customer Service after the sale means a lot!! We had our first oil change, I didn't have to wait very long and the job the tec did was good! That's what I want. I hope the service after our sale is Great!! More

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