Kiara Santos
Kiara Santos at Toyota of Lancaster

Kiara Santos | Page 47

Service TXM

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.9
491 Reviews
4.9

491 Reviews

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491 Reviews of Kiara Santos

November 15, 2019

Dealership Rating
Employee Rating

Service maintenance Regular maintenance check up. Although this time they took longer than the last time I took my vehicle for a tire rotation and liquids replacement. More

by SANARTLUIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 05, 2019

Dealership Rating
Employee Rating

Shorthanded and can’t say “yes” I had a great service rep who moved onto better things and now it’s difficult to get a Saturday appointment or even a call back, let alone a car wash More

by 8HOLLIDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Erick Bravo

Nov 06, 2019

Toyota of Lancaster responded

Hi 8HOLLIDEL, We apologize for the frustration you felt at not being able to make an appointment. As the customer relations manager, you may add me to call anytime to help schedule your next service with us. You may also call the service department direct at 661-945-5505 or make an appointment online at https://www.toyotaoflancaster.com/. We hope we have given you some additional options to utilize. We don't automatically wash all the vehicles visiting our service department because of the long-standing drought in California, however, if a customer requests a wash we are happy to oblige. We appreciate your feedback as it continues to help us build a better experience for all of our customers. Thank You, Teresa Caso Customer Relations 661-948-0731

November 04, 2019

Dealership Rating
Employee Rating

Service I did not have an appt but the service was fast with good courtesy service no long wait. . I would recommend this dealership again for service good More

by CARMENHAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 01, 2019

Dealership Rating
Employee Rating

Great job Had a great experience will definetly come back thank you fur your time and expertise. I was treated well and enjoyed the luxury of having my car serv More

by nataliestowe27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 29, 2019

Dealership Rating
Employee Rating

Great service Toyota is the best. Not only is my car the best. The Service department is also wonderful. They are prompt, thorough and professionals. I would highly More

by Gladys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 22, 2019

Dealership Rating
Employee Rating

Long Wait For Oil Change I came in about 8am on a weekday for an oil change. There were not a lot of cars in the line in front of me but the process was very slow. After about More

by JJBROKER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 10, 2019

Dealership Rating
Employee Rating

The professional rep Chanin is very friendly, knowledgeable, & professional . Always there to help when you need service. She explains the process of the service you are c More

by PRSSLUV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Wengert, Melissa Larios , Michael Santamaria, Chanin Yescas

October 03, 2019

Dealership Rating
Employee Rating

Toyota of Lancaster is the best I have been to Toyota 5 times And i have been very satisfied with the service and attention.The staff is wonderful nice and professional . I always ta More

by BRIANDA.GALLARDO90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Melissa Larios , Joey Gonzales, Jose Martinez, Stephanie Santiago, Chanin Yescas

October 03, 2019

Dealership Rating
Employee Rating

Good smiles. The employees were all kind a courteous. Everything went very smoothly. They knew what they were doing. Facility was clean. Employees were kind to eac More

by RASCOE.T5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 02, 2019

Dealership Rating
Employee Rating

Service Thank you very much for the great service I will come back soon I appreciate Kyarait was five start service we will see soon ok More

by TONYPAINT12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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