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Kim Gonzales
Kim Gonzales at Gordie Boucher Ford Lincoln of West Bend

Kim Gonzales

Service Writer

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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5.0
123 Reviews
5.0

123 Reviews

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123 Reviews of Kim Gonzales

October 14, 2025

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Employee Rating

Dealership is fine. Technician sercices is questionable. I had a 9:30am appointment for an oil change. Car wasn't done until after 1pm. Kim in Service was great, very p More

by jgraf321
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Service Time
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Recommend Dealer
No
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October 11, 2025

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My first time at this dealership. Kim was fantastic and made the experience great. Her customer service was extremely appreciated and she explained everything very well. More

by danib1218
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Recommend Dealer
Yes
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Oct 11, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

September 26, 2025

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Employee Rating

Everyone there'was friendly and did a great job. I received a very fair trade in for my Ford as well. This Ford is my fifth Ford! I love them. More

by rturbak47
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Tyler Howey, Jacob Wilson, Roy Hebert, Monica Dewey

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Sep 26, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Joe Hohmann Service Manager 262-338-3379

September 09, 2025

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Employee Rating

40 bus has been a very good dealership to me and present and pass deals. They really went out of their way to find the exact truck I was looking for. More

by DOUGFRMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Tyler Howey, Jacob Wilson, Roy Hebert, Monica Dewey

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Sep 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

September 08, 2025

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Employee Rating

It’s always such a pleasure to have my service taken care of at Gordie Boucher! Everyone is so dedicated to doing a fantastic job, there’s no where else I would go. More

by PKARALEWITZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Sep 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

September 07, 2025

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Employee Rating

Service was started on time and finished quickly. Waiting area was complete with snacks, drinks, and work station. Internet connected easy and was quick. More

by MIKE.FRICK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 07, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

September 04, 2025

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Employee Rating

Thorough job. Great management and service in the service department. Convenient to drop off and get a ride to and from work. More

by jadefire54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Joseph Hohmann, Chris Flynn, Tyler Howey, Jacob Wilson

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Sep 04, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

August 19, 2025

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Employee Rating

Great communication on the service & recall issue with my car. Jacob & Joe & Monica all followed through on the process to get my car back on the road. More

by PATTYMFAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann, Jacob Wilson, Monica Dewey

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Aug 19, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

August 09, 2025

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Employee Rating

I had a great experience! The staff was very welcoming and made each step easy for me! More

by mikeltarilyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Joe Hohmann Service Manager 262-338-3379

August 08, 2025

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Employee Rating

The service team was very friendly and knowledgeable. We will gladly return in the near future. More

by Lj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monica Dewey

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Aug 08, 2025

Gordie Boucher Ford Lincoln of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend! Joe Hohmann Service Manager 262-338-3379

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