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Kim Gonzales
Kim Gonzales at Gordie Boucher Ford Lincoln of West Bend

Kim Gonzales

Service Writer

Gordie Boucher Ford Lincoln of West Bend

3021 W Washington St
West Bend, WI 53095

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5.0
131 Reviews
5.0

131 Reviews

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131 Reviews of Kim Gonzales

December 18, 2025

Dealership Rating
Employee Rating

My experience with Geordie Boucher Aford has been very positive. They treat me with respect and are very clear about what is being done at my service visit. More

by sandyf6393
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 18, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

December 14, 2025

Dealership Rating
Employee Rating

If you’re looking for a good experience with trustworthy people, this is the dealership you should visit. Great experience from start to finish. More

by BRYAN.JENZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joseph Hohmann, Michael Nuernberg, Richard Love, Eugene Sanchez, Chris Flynn, Tim Heim, Wayne Zarling, Dave Brooks, Larry Sabel

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Dec 14, 2025

Gordie Boucher Ford Lincoln of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Chris Flynn General Sales Manager 262-338-3379

December 12, 2025

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Employee Rating

My car has been in the shop more than I care to remember recently, and through every appointment I've been treated exceptionally well, and they've managed to not only find obsolete parts I needed, but did s More

by faragher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jacob Wilson , Dwight

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Dec 12, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

December 09, 2025

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Employee Rating

John is always helpful and keeps me informed. It is appreciated. Thank you for your service. More

by AmPanAutumn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja

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Dec 09, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Joe Hohmann Service Manager 262-338-3379

November 14, 2025

Dealership Rating
Employee Rating

Very happy with Kim and how she helped me with my Ford Explorer when I had problems More

by BLUEDEMON88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Gordie Boucher Ford Lincoln of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Joe Hohmann Service Manager 262-338-3379

October 30, 2025

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Employee Rating

All staff are very friendly and professional, including the shuttle drivers. I’m always pleased with the service. More

by pez2554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Zieja, Jacob Wilson , Shuttle drivers

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Oct 30, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

October 24, 2025

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Employee Rating

They did a great job. Very nice and courteous. The lady who took care of me was so patient and nice. She did an excellent job. Thank you More

by rjautila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Joe Hohmann Service Manager 262-338-3379

October 21, 2025

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Employee Rating

In and out pretty quick. Glad I purchased the tire protection plan, they replaced a tire that got a screw in the outer tread. More

by noname
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 21, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon! Joe Hohmann Service Manager 262-338-3379

October 14, 2025

Dealership Rating
Employee Rating

Dealership is fine. Technician sercices is questionable. I had a 9:30am appointment for an oil change. Car wasn't done until after 1pm. Kim in Service was great, very p More

by jgraf321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Oct 17, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your kind comments in regards to Kim. In our service department, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Joe Hohmann Service Manager 262-338-3379

October 11, 2025

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Employee Rating

My first time at this dealership. Kim was fantastic and made the experience great. Her customer service was extremely appreciated and she explained everything very well. More

by danib1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 11, 2025

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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