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Kim Hausmann
Kim Hausmann | Page 190
Service Consultant
Jim Butler Chevrolet
759 Gravois Bluffs Blvd
Fenton, MO 63026
2,137 Reviews
2,137 Reviews
Write a Review2137 Reviews of Kim Hausmann
June 26, 2019
Good work! Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recom Good service - and the center stays on schedule. Brought my car in for service - and service was complete on same day. Friendly people! Would recommend! More
by Drew
Verified Customer
June 25, 2019
They do ver well Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Ki Jim Butler does it right - they move you through the garage fast and the advisors are top grade! You would have no issues with these folks - Thanks Kim!! More
by spongie04
Other Employees Tagged: Scott Johnson, Robert Mason
June 24, 2019
The system may need a little tweaking Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a Everyone I was in contact with was professional, polite, and respectful. I do, however, have an issue with the appointment process. After receiving a recall letter from Chevrolet concerning my 2015 Volt, I made an online appointment at Jim Butler in Fenton through the My Chevrolet app. That went smoothly, and I received an email confirmation of the appointment. When I arrived for my appointment it was clearly very busy at the service bay and it took approximately 20 minutes to check in. When I finally did meet with my service rep. Mike Johnson, I was told that designated Volt service techs were busy with work and that I would have to leave my car for 3 days before the software update could be performed. That was unacceptable. Mike did agree to have the service dept. call me back in when the update could be performed and this did happen 2 days later without problem. That visit was smooth, with fast check-in and prompt service. However my initial appointment, trip to the dealership, and lengthy initial check-in were totally unnecessary, and a big waste of my time. A simple phone call to let me know the techs were backed up was all that was needed. Not sure if there is a "who" to blame but certainly there is some process improvement needed. More
by joesemail00
Other Employees Tagged: Mike Johnson
June 21, 2019
Just 1 hour wait time. Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoe Check in went very quickly and lady (Kim) at the counter answered any questions I had. I went in for tire rotation and oil change. No problems whatsoever. The Review website Dealerater was however froze and was very choppy and had to start over. More
by cinyr37
June 20, 2019
Great Service Kim, is by far the best service person I have ever had at any dealership. We have recommended Jim Butler, to all our family and friends. We live 95 Kim, is by far the best service person I have ever had at any dealership. We have recommended Jim Butler, to all our family and friends. We live 95 miles away and pass several dealerships to use Butlers. More
by bighammy2000
June 20, 2019
Oil Change They were very professional from start to finish, gave me a grade and details for every part of my car they serviced and kept it cleaned and in a time They were very professional from start to finish, gave me a grade and details for every part of my car they serviced and kept it cleaned and in a timely manner. More
by TIM
Other Employees Tagged: Tim Rhame
June 20, 2019
Takes FOREVER My appointment was at 12 pm I got there at 11:40 and sat in my car for a good 10 minutes until someone finally checked me in. I then was there for 3 h My appointment was at 12 pm I got there at 11:40 and sat in my car for a good 10 minutes until someone finally checked me in. I then was there for 3 hours and 10 minutes.... I was getting an oil change and tire rotation. That is the longest it has ever taken me. The workers were also very moody that day. You could tell they were frustrated since a lot of the customers were getting mad, but they should not let the customers know they are mad or frustrated. I have never had a problem there before. More
by ayrehlpony97
Other Employees Tagged: Mike Johnson
June 17, 2019
Grateful They covered a problem that continued to be a problem after the warranty had expired. I am so grateful. Kim was absolutely wonderful. She went abou They covered a problem that continued to be a problem after the warranty had expired. I am so grateful. Kim was absolutely wonderful. She went abound beyond More
by wisnowbyrd
Other Employees Tagged: Service manager not sure if his name
June 14, 2019
Thoughtful employee. My service coordinator was Kim Hausman. She is thoughtful and thorough. She kept me posted on what was going on, answered my questions and explained My service coordinator was Kim Hausman. She is thoughtful and thorough. She kept me posted on what was going on, answered my questions and explained things very well. More
by cmhulett
June 11, 2019
Great service We always are satisfied with the service we received in both sales and service. Your employees are willing to take the time to help. We are repeat cus We always are satisfied with the service we received in both sales and service. Your employees are willing to take the time to help. We are repeat customers and have never had a problem. More
by CHRIDERS
Other Employees Tagged: Matt Vallee, Stacey Thornton
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