Kim Hausmann
Kim Hausmann at Jim Butler Chevrolet

Kim Hausmann | Page 208

Service Consultant

Jim Butler Chevrolet

759 Gravois Bluffs Blvd
Fenton, MO 63026

4.6
2,085 Reviews
4.6

2,085 Reviews

Write a Review

2085 Reviews of Kim Hausmann

August 15, 2018

Dealership Rating

Recall It was great. My SUV was ready in less time than I thought it would take. I will go back for another service. Plus that I got a free car wash. More

by chelseakennedy42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Butler, Mike Johnson, Dalton Kiley, Melissa Perez

Aug 15, 2018

Jim Butler Chevrolet responded

Awesome! We're glad to hear that everything went fast and easy! We look forward to working with you in the future. Thanks for the love!

August 14, 2018

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Employee Rating

Very polite and informative While waiting for oil change I did walk the showroom. I was actually thinking of trading up. Maybe even a new Camero. I have a solid payment history w More

by melndameyer22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tom Butler, Mike Johnson, Dalton Kiley, Melissa Perez

Aug 14, 2018

Jim Butler Chevrolet responded

Thank you for your honest feedback. Congrats in improving your credit score and building that great credit history! We're very glad to hear that our service department took great care of your service needs while you were here. We are sorry that you got the impression that we didn't want to help, or didn't have time to. Our salesmen are constantly on their phones working with customers and doing everything we can to keep them informed with the process. That being said, we always want to address any potential customers. We would be more than happy to set up a test drive on a new Camaro for you, if you would like! We also have lots of other fun options to check out.

August 13, 2018

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Employee Rating

Service was awesome as usual. Always friendly, excellent service. The service team addressed all my concerns promptly and with the professionalism I have become accustomed to. My More

by marguerita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dalton Kiley

Aug 14, 2018

Jim Butler Chevrolet responded

Wow! Thank you so much for your long standing repeat business! We sincerely appreciate your feedback and look forward to seeing you again in the future!

August 13, 2018

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Employee Rating

Business vehicle repairs When you own a business and your bottom line is dependent on your company vehicles you need your vehicles on a fast track to repair. Once we dropped o More

by tjs0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 22, 2018

Jim Butler Chevrolet responded

Thank you for your feedback, tjs0. We want to look into this situation further for you. Theresa in our Customer Relations Department has attempted to reach out to you to get your name so we can try to rectify this situation to the best of our ability. Please reach back out to her if you would like to discuss this matter further.

August 13, 2018

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Employee Rating

Very good In and out very quickly. Everyone was friendly. Plenty of coffee and doughnuts. They found the info for the free oil change and tire rotation coupon t More

by ljmiller12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tony Palmer

Aug 14, 2018

Jim Butler Chevrolet responded

Thank you for your great review! We’re so happy you loved our staff, coffee, and doughnuts, and we can’t wait to have you back at the dealership.

August 08, 2018

Dealership Rating
Employee Rating

Warranty work and some body damage. Kim assisted me with my repairs from beginning to end. Her attention to customer satisfaction is excellent. She truly valued my concerns and and the More

by greg_parrott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2018

Jim Butler Chevrolet responded

Thank you so much for your kind words, Greg. We really appreciate you taking the time to share your experience with us- and we agree, Kim is truly a rockstar that we're proud to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future!

August 07, 2018

Dealership Rating
Employee Rating

Excellent Everyone is always so professional and efficient, they truly value my time. Kim provides me with all necessary maintenance info regarding my vehicle. More

by moore_g8420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 08, 2018

Jim Butler Chevrolet responded

Thank you so much! You're awesome! We're very glad that our team, especially Kim, was able to show how much we value your time and business. We look forward to seeing you next time!

August 07, 2018

Dealership Rating
Employee Rating

Exemplary service, as always. As I had mentioned in my previous GM review, everyone, from Heather, Mallory, etc., to Kim, to the techs, all try their best to make me feel like I ca More

by brandel578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 07, 2018

Jim Butler Chevrolet responded

Our team is so great because we have the best customers! We’re so glad we got the perfect mix of customer service, knowledgeable staff, and great vehicles for your visit. We’re always here to help in any way we can. Thanks for the love!

July 31, 2018

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Employee Rating

Frustrating! The waiting area was FULL and only one person to check customers in, Second person showed up to help, got side tracked, never saw again, first pers More

by Theresa35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 31, 2018

Jim Butler Chevrolet responded

Thank you for your feedback. We have such a high volume that things can get a little crazy in our service department at times! We appreciate your understanding with that process. We always want to make sure to get our customers' approval on any work we do, including services normally packaged together. We appreciate your business!

July 30, 2018

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Employee Rating

car repairs For the most part your service is good.However,on 2 occasions I have had to return my car.In January the transmission fluid was changed.I was told the More

by bsutterfield
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Perez

Jul 30, 2018

Jim Butler Chevrolet responded

Thank you for your candid feedback. We're sorry to hear that your visits were not as smooth and easy as we strive for our customers' experiences to be. We will absolutely do everything in our power to ensure that this does not happen again. We sincerely do appreciate your business and hope to continue to earn it.

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