Kim Kelly Lujan | Page 5

New Car Purchase Our experience working with Kim was of high quality. She was well informed and made the process of buying a car a little less time consuming. I would Our experience working with Kim was of high quality. She was well informed and made the process of buying a car a little less time consuming. I would definitely recommend Kim to anyone wanting to purchase a Honda. More

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After buying cars from Norm Reeves Honda over th past 30 yrs After buying cars from Norm Reeves Honda The past 30 years, I can tell you that the service and sales department and parts department is completely f After buying cars from Norm Reeves Honda The past 30 years, I can tell you that the service and sales department and parts department is completely fantastic. More

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Excellent customer service Our family just want to thank Kim Kelly Lujan for an awesome job. We were able to complete the first car buying transaction for my 17 yrs old daughte Our family just want to thank Kim Kelly Lujan for an awesome job. We were able to complete the first car buying transaction for my 17 yrs old daughter in such a short time. Kim was very friendly and professional. I highly recommend Kim for anyone who's in the market for any type of Honda cars. My daughter wants me to send special thanks to Kim for her first Honda civic sport hatchback, you really made her day. We would definitely come back in the future again Kim. Once again thank you so much for such a pleasant experience. More

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My search always ends here Kim Kelly Lujan & staff come through every time. I do extensive research & shop around for price...I always end up going to Kim Kelly Lujan at Norm R Kim Kelly Lujan & staff come through every time. I do extensive research & shop around for price...I always end up going to Kim Kelly Lujan at Norm Reeves Honda. More

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Excellent Experience from Beginning to End! The team we’re kind, informative, courteous, patient, honest, up front, and candid. I appreciated the feeling of no pressure while giving me the info The team we’re kind, informative, courteous, patient, honest, up front, and candid. I appreciated the feeling of no pressure while giving me the info and time needed to make an informed decision on my purchase. They offered me a great price and I left with exactly what I wanted! I value above all things honesty and integrity and I felt this team had it! Maraye and Kim were superb! I also appreciated Allen’s amazing customer service and Paul in Finance’s willingness to help get me the interest rate I wanted. The whole process went incredibly smooth. I’d come back again and I’d refer anyone interested in a Honda to see this group! They were fantastic! Thank you again!! More

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The best buying experience so far Saturday June 30th was a good day, After a very long search and enduring extremely bad service at Scott Robinson Honda. I had contacted AAA for a refe Saturday June 30th was a good day, After a very long search and enduring extremely bad service at Scott Robinson Honda. I had contacted AAA for a referral for another Honda Dealership. They gave me the name of Kim Kelly Lujan. I contacted her directly and she kindly explained she was not at the dealership that particular day. But she will has some one meet with me directly and take full care of me and my aunts needs. I had only given a 30 minutes notice that I was coming in. I arrived and I was greeted with pure respect. Devon Fields was the associate who assisted through the whole process. He first started off showing us the different options the Honda Accord had to offer. We were completely impressed. Then our eyes had locked on to the new Honda Insight which looks identical to Accord now but a little smaller. We went on an amazing test drive and we said we wanted the insight but on one condition. It had to be grey with black interior. He said he would go Check stock but it may not be available due to fact the car was just released for sale the day before. He went in to the office giving us time to rummage around the dealership and look at cars. Big mistake! We spotted a car kinda hidden to the back side of the lot. Oh to my surprise there she was “Coco”2018 Honda Accord in Kona Coffee Metallic. Devon found us and informed us that they didn’t have the color combination for the insight. We told him it’s ok. I told him let talk some numbers. He ran them by me without the pressure to purchase like most dealerships would have. He was very calm and collective. I told him give us a hour to have lunch and talk about the car. Without taking my number or anything he shook my hand and gave me his business card and we had left. 2 hours later I texted him. Exactly what time I would arrive back and the color I wanted Kona Coffee and I wanted the Touring model for the chrome exhaust pipes and chrome door handles. He said ok. He greeted us and said for us to have a seat. He called me on the phone to step out side and there she was. Looking good as ever. We all came back in to finalize the paperwork which took about 10 minutes and we shook on it. He took us to the final department in finance which took a little extra time. The dealership had closed and Devon stayed to the very end 11:11 pm we drove off with the new Honda. I want to thank Devon Personally for all the help, courtesy and patience. I highly Recommended Devon Fields to help you with your next car purchase. Tell him Brandon sent you. More

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Excellent Service Originally, we had gotten referred to another very nice sales person ( just wasn’t the right timing with her) and believe me we were very nervous as t Originally, we had gotten referred to another very nice sales person ( just wasn’t the right timing with her) and believe me we were very nervous as this was going to be our very first Honda. We actually thought we weren’t going to leave with a new car. We then met Susanna( referred by Kim Kelly) who took over our care and made it hers by making sure we were well taken care of and making us feel very comfortable with this transaction. I very much highly recommend her to anyone and everyone who is interested in buying a honda. She will explain everything very thoroughly with you and take time to show you how to use the gadgets in the car. She is the one the go to! You will not regret it. I have given out her business card to everyone I know that can potentially make a purchase in the future. I truly love my new Honda Accord and wonder how come I didn’t make this decision earlier. More

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My first Honda We recently bought a 2018 Honda CRV at Norm Reeves in Cerritos. We worked with Kim Lujan and her assistant Granada, also Robert Villarreal in financin We recently bought a 2018 Honda CRV at Norm Reeves in Cerritos. We worked with Kim Lujan and her assistant Granada, also Robert Villarreal in financing. With a trade in, the process was long, but worth it. We would use Norm Reeves again. More

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Excellent Service This place was GREAT! We found them online, called up and spoke to Kim. Told her exactly what we wanted and the price we were willing to pay. By the t This place was GREAT! We found them online, called up and spoke to Kim. Told her exactly what we wanted and the price we were willing to pay. By the time we got there she had everything setup with Ray ready to go! Car was even being washed. Ray was honest, professional, and gave us exactly what we wanted. I could not be happier with my New 2018 Honda HRV. I would definitely recommend this dealership to others. More

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Wonderful Experience! I had a wonderful experience at Norm Reeves Honda! Up to working with them I had a horrible experience at another Honda dealership. From the moment I I had a wonderful experience at Norm Reeves Honda! Up to working with them I had a horrible experience at another Honda dealership. From the moment I walked in here I felt appreciated and well taken care of! Ray Saboor and Kim Kelly were true professionals and knew what they were doing! More

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