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Kim Stone
Kim Stone at Serra Toyota of Decatur

Kim Stone | Page 8

Service Advisor

Serra Toyota of Decatur

309 Beltline Place
Decatur, AL 35603

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4.9
118 Reviews
4.9

118 Reviews

Write a Review

118 Reviews of Kim Stone

December 27, 2023

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Employee Rating

Friendly staff, good prices, we get all of our cars serviced here, own 4 Toyotas More

by Dustin.Curtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

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Apr 12, 2024

Serra Toyota of Decatur responded

We appreciate the positive feedback regarding our team and services at Serra Toyota Decatur. Your continued trust with your four Toyotas means a lot to us. Thank you for choosing us for all your servicing needs. Michael McLeod General Manager 256-340-0330

December 22, 2023

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Employee Rating

Kim in service dept is the best I always try to get her understand your needs More

by Pattyt1607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2024

Serra Toyota of Decatur responded

Glad to hear you've had satisfying experiences with our service department, specifically with Kim. Your support for Serra Toyota Decatur is appreciated. We look forward to assisting you again. Michael McLeod General Manager 256-340-0330

December 19, 2023

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Employee Rating

I want to give a huge shoutout to Ms. Kim in the service department. She has always been the best. More

by Davidstracener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2024

Serra Toyota of Decatur responded

It's good to hear you had a positive experience with Ms. Kim in the Serra Toyota Decatur service department. Your feedback is appreciated, thank you for choosing us. Michael McLeod General Manager 256-340-0330

December 17, 2023

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Employee Rating

Serra dealership service department is very knowledgeable, courteous, and efficient. I appreciate their friendliness and care in servicing my car. More

by Brendalambert1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Glenda Cole usually helps me but was sick and Kim Stone did a great job in her absence.

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Dec 17, 2023

Serra Toyota of Decatur responded

We appreciate your kind words about our service department at Serra Toyota Decatur. We're pleased to hear you found the team knowledgeable and courteous. Your satisfaction with the servicing of your car is paramount to us. Michael McLeod General Manager 256-340-0330

December 13, 2023

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Employee Rating

Friendly people great service will always continue to use this dealership have been nothing but professional More

by Craig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

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Dec 13, 2023

Serra Toyota of Decatur responded

We appreciate your feedback and ongoing trust in Serra Toyota Decatur. Your satisfaction with our professionalism continues to be our main focus. Michael McLeod General Manager 256-340-0330

December 09, 2023

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Employee Rating

Dillion was great. I bought additional accessories and they rushed to install them. Customer service was excellent! More

by brianlong35806
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George Jones, Joel Capps , Antonio Gray, Dillion Lott

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Dec 09, 2023

Serra Toyota of Decatur responded

We appreciate the high rating and kind words. It's good to hear that you found service at Serra Toyota Decatur, including accessory installation, helpful. Thank you for your business. Michael McLeod General Manager 256-340-0330

December 02, 2023

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Employee Rating

Very friendly and fast service with a great waiting area in the service department 5stars More

by tmcmotor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barry Chandler, Glenda Cole, Delmon Davis, Antoine Pyfrom, Christy Robinson, Tom Voizin

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Dec 02, 2023

Serra Toyota of Decatur responded

We appreciate your positive feedback. We aim to always provide friendly and efficient service in our Serra Toyota Decatur Service Department, along with a comfortable waiting area. Thank you for your 5-star review! Michael McLeod General Manager 256-340-0330

November 27, 2023

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Employee Rating

I had routine service completed and was very satisfied. I arrived early and was promptly attended to. Miss Stone handled my check in and kept me posted during the process. It was a pleasure dealing with More

by Gregoilgotreb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 27, 2023

Serra Toyota of Decatur responded

It's wonderful to hear about your positive experience with Miss Stone and the rest of our service staff at Serra Toyota Decatur. We appreciate your feedback on our prompt and attentive service process. Thank you for sharing, we hope to see you again. Michael McLeod General Manager 256-340-0330

November 25, 2023

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Employee Rating

Cheerful greeting, quick check-in. Food & conversation in the comfortable lounge while I waited. No surprises! More

by Mindy.thwing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2023

Serra Toyota of Decatur responded

We appreciate your feedback. It's great to hear that check-in at Serra Toyota Decatur was efficient and you enjoyed our lounge amenities. We look forward to maintaining the same standard of service for you next time. Michael McLeod General Manager 256-340-0330

November 20, 2023

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Employee Rating

Excellent service experience and quickly done. Quality work and plenty of room to wait in comfort More

by rodneyterry1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 20, 2023

Serra Toyota of Decatur responded

We appreciate your recognition of the quality work and comfortable waiting area at Serra Toyota Decatur. We value efficiency in our service and strive to exceed expectations. Michael McLeod General Manager 256-340-0330

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