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Kimberly Clay-Carrillo
Kimberly Clay-Carrillo at Spitzer Kia Cleveland

Kimberly Clay-Carrillo

Service Advisor

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

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4.2
6 Reviews
4.2

6 Reviews

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6 Reviews of Kimberly Clay-Carrillo

December 13, 2025

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Employee Rating

In following up from my November visit I have to amend my rating and give 5 stars to Randy and his team in service. I was kept informed and communicated with regularly on the status of my vehicle which elim More

by Jake5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephen Donat, Belinda Frost, Randy Maggio

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Dec 13, 2025

Spitzer Kia Cleveland responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 12, 2025

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Employee Rating

1was told it would take 1 12 hours it took over 3 hours to complete More

by blahab2562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins

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Dec 12, 2025

Spitzer Kia Cleveland responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 10, 2025

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Employee Rating

They treated me with respect and went on a test ride and we found out the problem this is Kia on the west side of Cleveland Ohio . Now Kia on the Bedford auto mile did not test drive the vehicle causing us More

by Walls33355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Wolfe, Jacqueline Bernald, Belinda Frost, Joseph Marullo, Randy Maggio, Rachel Lewis, Brian Puls, Janet May

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Dec 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 20, 2025

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Employee Rating

I would not recommend the service department as customer service has declined in my opinion over the 2+years I have been dealing with them. More

by Jake5585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 24, 2025

Spitzer Kia Cleveland responded

Jake, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

November 10, 2025

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Employee Rating

They were all spectacular. I did not have any complaints from either one of them. More

by FLORESCLEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Richard Watkins, Rachel Lewis, Janet May

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Nov 10, 2025

Spitzer Kia Cleveland responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 06, 2025

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Employee Rating

Clean organized everyone is friendly and courteous and always on schedule with appointments thanks for all everyone does More

by STEVEMCRITCHLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost

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Nov 07, 2025

Spitzer Kia Cleveland responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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