Kirsten Smith | Page 3

Received a warm welcome for it being so early in the morning. Was assured the vehicle would be ready in two hours or less. In the mean time I was dropped off up the street where i got to run some errand morning. Was assured the vehicle would be ready in two hours or less. In the mean time I was dropped off up the street where i got to run some errands and once completed I got a call asking if I needed a lift back. Car was also rinsed off on the outside wish I appreciated! More

by columbus1nesw Verified Customer Verified Customer

Print

Your staff in service are excellent. My only issue is start appointments on time. If you ask a customer yo be there for an appointment, their vehicle should not be driven into the serv My only issue is start appointments on time. If you ask a customer yo be there for an appointment, their vehicle should not be driven into the service bay 20 minutes later. More

by PSUTCLIFF Verified Customer Verified Customer

Print

I had an APPOINTMENT at 12:10 for an oil change on my 2007 Dodge Ram pickup. I arrived at 12:00. When greeted by the service center worker (I assume that was Kristen), I asked how long the service would 2007 Dodge Ram pickup. I arrived at 12:00. When greeted by the service center worker (I assume that was Kristen), I asked how long the service would take. She advised about an hour and a half. I replied, with that long a wait, I didn't need to make an appointment. She said, "then it would be about 2 hours". I didn't make arrangements to drop off the vehicle as it was just an oil change (drain plug and an oil filter), so I waited. At about 12:25, she came to find me to ask where I parked the truck. I walked outside and pointed it out. Sitting in the lobby, didn't hear from anyone until about 3:05 or 3:10. I mean 3 hours for a basic oil change, with someone who had an appointment. I felt it was a bit of an excessive wait. I'm not sure if I got under her skin when I asked how long would the wait be, but that was a long wait. I never dealt at all with anyone else so I can't accurately give a star rating. Truck was fine when I got it back. But honestly, not entirely impressed since all I asked for was a basic oil change. More

by MITCH.KINCAID Verified Customer Verified Customer

Print

Great service, as usual. Donna is always helpful and keeps us up to date on progress! Donna is always helpful and keeps us up to date on progress! More

by JANEAVON33 Verified Customer Verified Customer

Print

Recall inspection for the Wrangler was completed. Results were provided as promised. Great follow-up by Kirsten! Results were provided as promised. Great follow-up by Kirsten! More

by JOHNNYJONES1212 Verified Customer Verified Customer

Print

Didn’t think it would take this long! Truck engine light came back on when we got home Truck engine light came back on when we got home More

by GPKIM1121 Verified Customer Verified Customer

Print

BEST SERVICE DEPT EVER! !!! THE STAFF WAS FRIENDLY AND VERY FAST AND EXCEEDED ALL OF MY EXPECTATIONS!!! !!! THE STAFF WAS FRIENDLY AND VERY FAST AND EXCEEDED ALL OF MY EXPECTATIONS!!! More

by T.WARREN Verified Customer Verified Customer

Print

The car was towed in on Monday. They looked at it on Thursday. They figured out it was a loose battery cable but charged $229. Kind of ridiculous. They looked at it on Thursday. They figured out it was a loose battery cable but charged $229. Kind of ridiculous. More

by DANAMARKSANDERS Verified Customer Verified Customer

Print

Great service friendly people. Have found my place to take my cars for repairs or maintence Have found my place to take my cars for repairs or maintence More

by NJWOODS1956 Verified Customer Verified Customer

Print

Very helpful and informative. They accommodated me for my disability and service on my jeep was handled expeditiously. They accommodated me for my disability and service on my jeep was handled expeditiously. More

by RAM102184 Verified Customer Verified Customer

Print