Kirsten Smith

Jimmy Britt Chrysler Jeep Dodge RAM responded

Hello Dana - we're very sorry we were not able to get to your vehicle as quickly as we all would have liked since it was a spur of the moment arrival. While I know you had not brought it back to us since purchasing your vehicle, we were pleased you chose use to repair it when it needed it. Granted, when it was towed in, we didn't have it on the schedule, but immediately added it into our repair queue. (We understand you had work done somewhere else and your vehicle started shutting off so we wanted to do our best to get it right for you.) Please know the work performed was just a little more than a loose battery cable. When we got it into the shop, we found corrosion pads on the battery were not allowing the terminals to stay tight and was jolting loose causing the vehicle to shut off. We removed and replaced the corrosion pads, tested the battery and recharged the battery. We scanned and ran health check on the vehicle to verify everything. Then we test drove the vehicle to verify repair. The only thing you were charged was our standard diagnosis fee and the shop supplies. Please let us know if everything is working on your vehicle now, and we hope to see you back for your next maintenance. We will do our best to be speedier next time.

Jimmy Britt Chrysler Jeep Dodge RAM responded

Hello, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Jimmy Britt Chrysler Jeep Dodge RAM responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

Jimmy Britt Chrysler Jeep Dodge RAM responded

Hello, we're happy you found our staff to be so supportive during your experience here at Jimmy Britt Chrysler Dodge Jeep Ram. Feel free to reach out to us if you need anything. Have a wonderful day.