Kirstie Crook | Page 18

Kirstie notified me in the morning that a vehicle had become available and told me I would need to come in quickly if I were interested. As soon as I got there she was waiting for me and was able to get become available and told me I would need to come in quickly if I were interested. As soon as I got there she was waiting for me and was able to get the vehicle moved to the front quickly for me to see. She made sure she answered any questions I had before moving onto to the paperwork. Without the quick communication from Kirstie, I would’ve missed out on this vehicle! Excellent customer service and I’d highly recommend getting in touch with her if there is a vehicle at Lou Fusz Kia that you’re interested in. More

by Matt Verified Customer Verified Customer

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This dealership had a very good customer service team. Great experience. Would recommend to a friend! Great experience. Would recommend to a friend! More

by 2Spiffyhippies Verified Customer Verified Customer

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Quick purchase with helpful sales department. They got me what I wanted with no markup. They got me what I wanted with no markup. More

by jasonbrunaugh Verified Customer Verified Customer

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Contacted dealership via phone several times for vehicle listed on website that says “on lot” well it’s NOT! I inquired about vehicle anyways! First call … They added a $495.00 Protection Package consisting listed on website that says “on lot” well it’s NOT! I inquired about vehicle anyways! First call … They added a $495.00 Protection Package consisting of Screen Protector and Door Cup Protector! Door Cup protector, no clue! Second call … No $495.00 Protection Package but now $495.00 for Rubber Floor Mats! Each one I declined on since NOT factory installed but dealership! I was negotiating as to NOT wanting either one both times but they were RUDE, INSISTING ONLY way they would sell me a car!!! Sales Person insisted on arguing with me, I was DONE! ❌❌❌ THREE STRIKES RULE and More Sour Apples! More

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Kirstie was very professional & sweet at the same time. Never felt any pressure which is a huge difference from other buying experiences I’ve had. I thoroughly enjoyed my experience & will definitely recom Never felt any pressure which is a huge difference from other buying experiences I’ve had. I thoroughly enjoyed my experience & will definitely recommend her to my friends in the future! More

by dbutram5 Verified Customer Verified Customer

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I love my Kia Forte! It drives and handles well and is very reliable. This is my second KIA, and I will never buy another make. It drives and handles well and is very reliable. This is my second KIA, and I will never buy another make. More

by LISOVSKY.IGOR Verified Customer Verified Customer

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Overall a really great experience - made the car buying experience must more positive then past dealerships. experience must more positive then past dealerships. More

by Kelid3487 Verified Customer Verified Customer

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The people there are very friendly very knowledgeable and always get me in and out in a reasonable time My only complaint is I went in to get an oil change and ask them to check everything make sure everyth always get me in and out in a reasonable time My only complaint is I went in to get an oil change and ask them to check everything make sure everything is good because I was going on a road trip Few days later my radiator or radiator hose is leaking fluid. I called to get something set up the next day to have it fixed they told me that they were booked until a couple weeks and I let the lady know that I was not able to come back in a couple weeks because I will be out of town with my car. She transferred me to someone else who did not answer so I left a message and never got a call back I really hope I don't have any mechanical problems on my trip Other than that I'm happy with everything. More

by nvaughnstl Verified Customer Verified Customer

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I love my salesperson kristie from beginning to end she did not try to pressure into anything. She was very patient and kind did not try to pressure into anything. She was very patient and kind More

by mikawilliams168 Verified Customer Verified Customer

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Kirstie was beyond helpful getting my 2022 k5. I unfortunately forgot the other people that also assisted me with my first new car purchase and I couldn’t be happier. I had a horrible experience a I unfortunately forgot the other people that also assisted me with my first new car purchase and I couldn’t be happier. I had a horrible experience at a different dealership and was very nervous but I was treated like a person, not just a customer. I won’t buy a car from anyone else. (Not to mention they don’t charge over msrp) More

by marcroellig Verified Customer Verified Customer

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