Klaus de Paz | Page 10

They took care of me and my car nicely. My only issue was the ride back home with the Uber just FYI the car was so dirty so as the driver that I had to ask to have him role my window and I My only issue was the ride back home with the Uber just FYI the car was so dirty so as the driver that I had to ask to have him role my window and I could see sign of discussing dirt on the door next to me as though someone didn’t have tissue to blow their nose and used the door as a tissue it was terrible got so sick looking at it and being there. Not sure if you need to let Uber know this?! Otherwise everything else went well More

by SUZI2515 Verified Customer Verified Customer

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Klaus was extremely helpful in getting my car updated after a recall, very friendly and knowledgeable! after a recall, very friendly and knowledgeable! More

by TESS0 Verified Customer Verified Customer

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Professional and knowledgeable team - great communication, and really appreciate the seamless valet service. Highly recommend this dealership. communication, and really appreciate the seamless valet service. Highly recommend this dealership. More

by ED63 Verified Customer Verified Customer

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I recently brought my Volvo in for a diagnostic at Volvo Cars Santa Monica, and I couldn’t be more impressed with the level of service I received. From the moment I arrived, the team was welcoming and ef Cars Santa Monica, and I couldn’t be more impressed with the level of service I received. From the moment I arrived, the team was welcoming and efficient. Robert Munoz handled everything with incredible professionalism — he listened carefully to my concerns, explained the diagnostic process clearly, and kept me updated throughout. I felt confident my car was in good hands. The results were communicated thoroughly, with no pressure or upselling — just honest, transparent advice. It’s rare to find a service center that combines technical expertise with such genuine customer care. Thanks to Robert and the team, I left with peace of mind and a clear understanding of my car’s condition. This is exactly the kind of service that builds long-term trust. Highly recommend! More

by ESA_ART Verified Customer Verified Customer

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My experience at the Volvo Cars Santa Monica service center was absolutely outstanding! From start to finish, the process was smooth, professional, and customer-focused. A special thank you to Robert center was absolutely outstanding! From start to finish, the process was smooth, professional, and customer-focused. A special thank you to Robert Munoz — he was incredibly attentive, clearly explained everything, kept me informed throughout, and made sure I felt confident and well taken care of. It’s clear that he genuinely cares about his customers. The service was completed on time and with great attention to detail. I picked up my car in excellent condition — clean, well-maintained, and ready to go. The entire staff was courteous and helpful, creating a calm and respectful environment that truly values your time and trust. Without a doubt, this is the service center I’ll be returning to. Huge thanks to the whole team for their professionalism and top-notch service! More

by ESA_ART Verified Customer Verified Customer

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Klaus was great! And so was the entire team. Would recommend for sure. Thank you. And so was the entire team. Would recommend for sure. Thank you. More

by THEODORE.BRESSMAN Verified Customer Verified Customer

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Valet car pickup and drop off is very convenient during a hectic work week and the Lyft option is also great. hectic work week and the Lyft option is also great. More

by ACPERRY16 Verified Customer Verified Customer

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So pleasantly surprised that I called Volvo to fix an urgent issue and they were able to pick up my car within the same day and return the next day -- thank you for making this so easy for me to get my c urgent issue and they were able to pick up my car within the same day and return the next day -- thank you for making this so easy for me to get my car serviced! I've never experienced service like this from a car dealership before. More

by CHLOESHAP Verified Customer Verified Customer

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Another great experience with Volvo Santa Monica- thanks for everything. The worst part of this experience is getting a million reminders to fill out this survey. for everything. The worst part of this experience is getting a million reminders to fill out this survey. More

by ASSISTANTkp Verified Customer Verified Customer

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Everyone I encountered in the service department was extremely helpful and friendly. My experience was that the service department was not only doing good work on my car, but was also taking care of me extremely helpful and friendly. My experience was that the service department was not only doing good work on my car, but was also taking care of me as a valued customer. More

by ED62 Verified Customer Verified Customer

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