Klaus de Paz
Klaus de Paz at Volvo Cars Santa Monica

Klaus de Paz

Service Advisor

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

Contact Me
4.9
312 Reviews
4.9

312 Reviews

Write a Review

312 Reviews of Klaus de Paz

October 04, 2025

Dealership Rating
Employee Rating

I am very grateful to them, a good dealer and polite employees. Thank you so much More

by MAAXM63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz, Arnold Alsua

Oct 06, 2025

Volvo Cars Santa Monica responded

Hi, we’re thrilled to hear you had a positive experience and felt well taken care of. Thank you for your kind words and for choosing Volvo Cars of Santa Monica!

October 03, 2025

Dealership Rating
Employee Rating

Excellent service people - knowledgable, fast, friendly. Service completed quickly. Service quality is important to us and we purchased at this dealership partially due to past experience with service on ou More

by ERICBREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 03, 2025

Volvo Cars Santa Monica responded

Thank you for choosing Volvo Cars Santa Monica and sharing your kind words about our team! We appreciate your support and look forward to serving you again in the future. Enjoy your new Volvo!

September 27, 2025

Dealership Rating
Employee Rating

Wasn’t the nicest waiting area and bare bone but some of the nicest and polite service people I’ve worked with. They made me felt so appreciate for even just a routine service. Definitely would come again w More

by VOLVO4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

Volvo Cars Santa Monica responded

Hi, Thank you for sharing your feedback! We’re glad our team at Volvo Cars of Santa Monica made you feel appreciated and provided polite, attentive service during your visit. We also appreciate your honesty about the waiting area and will keep that in mind as we continue to improve the experience for our guests.

September 27, 2025

Dealership Rating
Employee Rating

The service center was efficient, friendly, and kept me informed about the status of my vehicle. More

by MEREDITH.ENG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2025

Volvo Cars Santa Monica responded

Hi Meredith, Thank you for sharing your experience! We’re glad to hear our service center at Volvo Cars of Santa Monica provided efficient and friendly service while keeping you updated on your vehicle. Your feedback means a lot to our team.

September 24, 2025

Dealership Rating
Employee Rating

Attendants seemed disinterested and my inquiries for a new appointment to address unresolved issues were never returned More

by SARAHKHAMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 30, 2025

Volvo Cars Santa Monica responded

Hi Sarah, we sincerely apologize for your experience at Volvo Cars of Santa Monica. This is not the level of service we aim to provide, and we regret that your inquiries were not addressed. Please contact our service manager at 310-496-1161 or 562-587-5332 at your earliest convenience so we can resolve the outstanding issues.

September 20, 2025

Dealership Rating
Employee Rating

Great service and car was delivered within a reasonable amount of time after drop off. More

by kthap806
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback. We’re glad to hear your car was serviced efficiently and delivered within a reasonable time. We appreciate you choosing Volvo Cars of Santa Monica!

September 20, 2025

Dealership Rating
Employee Rating

Went very smoothly. Ready on time and no surprises. Really appreciated the 15% discount coupon. More

by PDUNNSMCA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Volvo Cars Santa Monica responded

Thank you for sharing your experience. We’re glad everything at Volvo Cars of Santa Monica went smoothly and on time. It’s great to hear the 15% discount coupon was helpful as well!

September 17, 2025

Dealership Rating
Employee Rating

They are god awful. I could not recommend them less to anyone. I took my car in for service and it was damaged while in their shop. I highly doubt the damage went unnoti More

by N/A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Sep 19, 2025

Volvo Cars Santa Monica responded

Hi, We are very sorry to hear about the issues you faced with your vehicle service at Volvo Cars of Santa Monica. This is not the level of service we strive for and we understand your frustration. Please contact our management team so we can discuss your experience further and work toward a resolution.

September 16, 2025

Dealership Rating
Employee Rating

Robert is always professional and a pleasure to work with at Volvo. I appreciate how he takes care of things quickly and is so gracious. Thank you so much. More

by Clare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Munoz

Sep 16, 2025

Volvo Cars Santa Monica responded

Hi Clare, Thank you for your kind words. We’re thrilled to hear Robert consistently provides professional and gracious service. It’s wonderful to know he makes the process smooth and enjoyable for you at Volvo Cars of Santa Monica.

September 07, 2025

Dealership Rating
Employee Rating

Great place to buy a car. Everything was perfectly explained and shown. The service is very pleasant. More

by DIIMIAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 08, 2025

Volvo Cars Santa Monica responded

Thank you for your kind words about our team! We're happy you enjoyed your experience at Volvo Cars Santa Monica. Enjoy your new car!

1
...

Dealership Inventory (134 Vehicles)

used 2023 Volvo XC40 Recharge Pure Electric car, priced at $36,400
2023 Volvo XC40 Recharge Pure Electric
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo V90 Cross Country car, priced at $58,970
2024 Volvo V90 Cross Country
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 car, priced at $60,990
2024 Volvo XC90
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
new 2024 Volvo XC90 car, priced at $52,061
2024 Volvo XC90
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
new 2026 Volvo XC90 car, priced at $71,825
2026 Volvo XC90
new
Crystal White Pearl exterior
Automatic
All-wheel Drive
new 2025 Volvo EX90 car, priced at $84,020
2025 Volvo EX90
new
Platinum Gray Metallic exterior
Automatic
All-wheel Drive