Koby Poter

Reliable Nissan responded

We are glad to hear that you keep coming back! Four cars is a real testament to the trust you have placed in us, and that means a lot. We hope you enjoy every mile in your new vehicle.

Reliable Nissan responded

We’re truly sorry to hear about your experience and completely understand your frustration. Having to bring your vehicle back four different times, especially after it was in our service department for six days, only to have the same warning light come back on is understandably very disappointing. We don’t want you to feel like you’re on your own with this. Please reach out to our service team and ask for Manny, our Service Manager, so we can take another look at the vehicle and work toward getting this resolved properly. We understand that your confidence in the vehicle has been affected, and we want to do everything we can to make this situation right. Thank you for giving us the opportunity to address your concerns. We sincerely apologize for the inconvenience and frustration this has caused you.

Reliable Nissan responded

We value your input, and are sorry to hear that your expectations were not met. We take concerns like this seriously and would welcome the opportunity to learn more about what happened and see if there is anything we can do to help. Please reach out to Manny Garcia, our Service Director, at Mgarcia01@vtaig.com so we can discuss this further.

Reliable Nissan responded

We are pleased to hear that you continue to have great experiences with us. It means a lot to know that our service advisor made a positive impression, and we will be sure to pass along your kind words to the team. We look forward to seeing you again at your next service visit!

Reliable Nissan responded

Thank you for taking the time to provide feedback, and for being a loyal customer for over five years. We understand how frustrating it must be to present a credit you received through official communication, only to be met with uncertainty and an explanation that did not sit well. That kind of experience should not leave a long-term customer feeling dismissed, and we regret that it did. We would welcome the opportunity to look into the details of your visit and learn more about what happened with that credit. Please reach out to [CONTACT NAME] at (505) 435-9825 so we can discuss this further.

Reliable Nissan responded

Thank you for your review! We're glad to hear your service experience went smoothly and that everything was taken care of. We appreciate you choosing Reliable Nissan and look forward to helping you again with any future service needs!

Reliable Nissan responded

Thank you for your wonderful feedback! It is truly gratifying to hear that your experience was marked by efficiency, professionalism, and minimal wait times — that is exactly the standard we strive to uphold for every customer. We are also glad to know that your recall appointment was handled proactively, making the process as smooth as possible for you. We appreciate you taking the time to share your experience, and we look forward to continuing to provide you with the same high level of service on your future visits to Reliable Nissan!

Reliable Nissan responded

We are grateful for your kind words, Cristian! It is truly wonderful to hear that your experience with us left such a positive impression, and we are glad we could take great care of your vehicle. Your recommendation means the world to us, and we look forward to being your go-to destination for oil changes and all of your car's future needs. We appreciate your trust and loyalty!

Reliable Nissan responded

We sincerely value your continued loyalty and trust in us for your Murano's service needs! It means a great deal to know that our team has consistently delivered a positive experience that keeps you coming back. We look forward to continuing to provide you with the great service and value you deserve for many more visits to come!

Reliable Nissan responded

Thank you for your review! We're glad to hear that the employees you worked with were professional and provided a great experience. We appreciate your business and look forward to serving you again soon!