Kodie Cadenhead | Page 12

Sales person was awesome but the finance person I was not fully satisfied but I would rate him a 4 fully satisfied but I would rate him a 4 More

by JOSE_ARIAS816 Verified Customer Verified Customer

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It was a great experience working with Keilyn and the rest of the Crest team. A huge shout of to Greg V in the service department for going above and beyond to make us feel special rest of the Crest team. A huge shout of to Greg V in the service department for going above and beyond to make us feel special More

by MINH LE Verified Customer Verified Customer

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They always offer premium service, the advisors are always responsive and checkout makes it easy. always responsive and checkout makes it easy. More

by PROVAEKDB Verified Customer Verified Customer

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Keilyn did a nice job providing professional service with my Escalade purchase. Her thorough communication and follow through along the process was impeccable. Nice job to the team for the Crest experience my Escalade purchase. Her thorough communication and follow through along the process was impeccable. Nice job to the team for the Crest experience as my last several purchases have been from Sewell and I was pleasantly surprised that the Crest experience was equally impressive. More

by Brent Fletcher Verified Customer Verified Customer

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I bought a CT 5 from Crest Cadillac and the experience and customer service was exceptional. and customer service was exceptional. More

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Delivered as promised, quick easy, in and out no waiting. Offered refreshments made it easy Offered refreshments made it easy More

by SSPOONER68 Verified Customer Verified Customer

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Just a great place to buy a car. They are nice and very knowledgeable . I will definitely buy again from Crest. They are nice and very knowledgeable . I will definitely buy again from Crest. More

by RM07 Verified Customer Verified Customer

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The experience at Crest was easy and stress free. I was able to find a car I liked and the purchase experience was very easy. I was able to find a car I liked and the purchase experience was very easy. More

by PAUL@PBJHOMES.COM Verified Customer Verified Customer

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Douglas and the entire CREST team took care of us and did an awesome job! an awesome job! More

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Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

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