Korey Mathews

The Dealership is clean, those I have interacted with were professional and courteous. I have never had a bad experience were professional and courteous. I have never had a bad experience More

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Korey Mathews Has been amazing and very helpful, I'm very happy with my car and thanks to Korey Mathews. happy with my car and thanks to Korey Mathews. More

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I just bought a 2025 BMW X4 from BMW of Catonsvile, the whole process took less than 3 hours, excellent professional service from a pro veteran Korey and his team. They even delivered the car for my wife f whole process took less than 3 hours, excellent professional service from a pro veteran Korey and his team. They even delivered the car for my wife for her birthday with red bow (I was not sure they do). My wife was so excited and happy. I really appreciate the professional service from their team. They explained everything in details. Thank you Team BMW of Catonsville. More

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I am writing to convey my immense satisfaction and to highly commend Korey Matthews for the truly exceptional experience I recently had during the purchase of my BMW. From the very first moment I con highly commend Korey Matthews for the truly exceptional experience I recently had during the purchase of my BMW. From the very first moment I connected with Korey via phone, through to the seamless completion of the transaction and my departure from the dealership, his professionalism and dedication were nothing short of exemplary. He demonstrated an unparalleled level of attentiveness, proactively addressing every potential question and concern I might have had. His comprehensive knowledge of the vehicle and the buying process instilled absolute confidence, making what can often be a complex undertaking feel remarkably smooth and reassuring. As an out-of-town client, the prospect of coordinating a significant purchase from a distance can be daunting. However, Korey went above and beyond to ensure my journey was not only worthwhile but also thoroughly enjoyable. His thoughtful guidance extended even to providing an outstanding recommendation for authentic Maryland seafood, adding a delightful personal touch to my visit that showcased his genuine commitment to customer well-being. The caliber of service, expertise, and personalized attention I received from Korey Matthews has profoundly impressed me. This experience has cemented an unwavering trust and loyalty, and I can unequivocally state that Korey will be my absolute first point of contact for any and all future BMW acquisitions. He has undeniably set the benchmark for outstanding automotive client service. More

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Having purchased 8, now 9 BMW's from multiple BMW dealerships, and countless other vehicles over time, Kory is THE best Auto salesman I have ever dealt with, HANDS DOWN! Knowledgeable, patient and si dealerships, and countless other vehicles over time, Kory is THE best Auto salesman I have ever dealt with, HANDS DOWN! Knowledgeable, patient and sincere. They don't come any better than that! My wife and I want to also thank Joanna McCarthy(mgr) and Mark Sonn (finance) for their help and guidance. What a team! More

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You just can't go wrong buying BMWs at Catonsville. From their fantastic GM, Joanna McCarthy, to Korey Matthews, a wonderful and trustworthy sales rep. Not only is Korey knowledgeable with the cars h From their fantastic GM, Joanna McCarthy, to Korey Matthews, a wonderful and trustworthy sales rep. Not only is Korey knowledgeable with the cars he is also a straight shooter if you come prepared. Not a lot of song and dance with Korey. You can't go wrong! More

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I purchased my 2022 BMW X7 from BMW Catonsville in September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In Decemb September of 2024, my first BMW, and unfortunately, every interaction with their service department has been increasingly disappointing. In December 2024, while driving, my vehicle’s electrical system shut down. I lost power steering, and multiple systems began malfunctioning. I managed to get the car to the service center, was provided a loaner, and sent on my way. I heard nothing for days. I had to chase down updates, only to be told repeatedly they were “still running tests.” After over two weeks of being in the service center and communications with BMW HQ, I was told the “fix” was a software update. That was their resolution after holding my car for that long with little to no communication or explanation. On the day I was told to pick up my car my vehicle emailed me with the same error and told me to take it for repair. Because of this experience, I have lost confidence in my vehicle. This wasn’t my first bad experience. During my very first service visit, I stood and waited while service staff bussied themselves with other things. I was there to have a dent in my armrest, a missing back wiper cover replacement and a key card addressed. When someone finally spoke to me the interaction was poor,I told him why I ws there and his loud response was to say they didn’t have any loaner vehicles available and that maybe someone could “give me a ride.” Eventually someone stepped in and helped, but the lack of urgency or care was clear. By the way, the armrest was replaced beautifully, but I still don’t have the key card, and the back wiper cover is still broken - small issues, but issues that have been repeatedly mentioned and never addressed. Things got worse when my vehicle needed bodywork after being hit in May. I took it to BMW Annapolis (farther, but worth the drive), where a technician casually asked me if I wanted the door repainted from my “previous accident.” I had no idea what he was talking about. He then showed me proof the vehicle had prior damage, damage that BMW Catonsville never disclosed to me when I purchased the car. I reached out to Korey, my salesperson, who has always been respectful and responsive. He passed the information to management, but no one from management thought these issues were important enough to speak with me, apologize, or show basic empathy or accountability. The final straw came earlier this week when I received an error message on my X7. Instead of driving five minutes to BMW Catonsville, which is literally in my neighborhood, I chose to drive to BMW Owings Mills, and the difference in service was 180 degrees different. Professional, attentive, communicative, the exact opposite experience of what I’ve come to expect from Catonsville’s service department. This shouldn't be the reality, but sadly, I would rather drive the 25 minutes to Owings Mills than subject myself to poor service that I have to turn around and pay for. The only redeeming experience I have had at BMW Catonsville is with Korey Mathews in sales, who treated me with respect, kindness, and professionalism. My experience with the service department does not reflect my interpretation of the BMW standard or the level of care you would expect when buying a premium vehicle. My advice: If you value your time, your vehicle, and basic customer service, take the drive and go somewhere else. BMW Catonsville's service team either doesn’t care or is uninterested in delivering a positive ownership experience. More

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What a great experience with BMW of Catonsville! Brittany was wonderful- she knows BMWs and answered all my questions. My work schedule is intense, so she made sure she could accommodate my time to Brittany was wonderful- she knows BMWs and answered all my questions. My work schedule is intense, so she made sure she could accommodate my time to test drive a number of models. Never any pressure; she wanted to ensure I would be happy with my choice. The whole experience and team at Catonsville were stellar. Thank you- I love my new BMW! More

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Everyone I encountered was professional and friendly. They kept me informed as the car was being built and I really enjoyed the reveal! They kept me informed as the car was being built and I really enjoyed the reveal! More

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Absolutely the best car buying experiences—bar none! I’ve purchased many vehicles over the years, but I felt like family from the moment I walked in because of how genuine and welcoming Korey Mathews w I’ve purchased many vehicles over the years, but I felt like family from the moment I walked in because of how genuine and welcoming Korey Mathews was at BMW of Catonsville. As a result, I purchased three ultra-exclusive BMW’s from him within 3months…the 2025 BMW XM, a 2025 BMW i7 xDrive60, and today I bought the all new 2025 BMW M5! Korey always takes his time to help me select the perfect vehicle, and he’s extremely personable and professional throughout! When it came to financing, Jhonayra went above and beyond to explain all the options clearly and made the process seamless. Honestly, I always forget that I’m in a dealership when I’m with them—it’s that smooth. This is without a doubt my favorite place to buy a vehicle, and I’ve already sent family to Korey…they bought two BMW’s on Saturday! I’ll definitely be giving Korey and Jhonayra my business and all my referrals going forward. I sincerely appreciate how they take care of me and my family! More

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