Jhonayra Vargas

My wife and I worked with Client Adisor Errol Dsouza and Business Manager Jhonayra Vargas this past Saturday on our purchase of a new BMW. Both Errol and Jhonayra were knowledgeable and professional and mad Business Manager Jhonayra Vargas this past Saturday on our purchase of a new BMW. Both Errol and Jhonayra were knowledgeable and professional and made the process quick and hassle free. We would highly recommend them and BMW of Catonsville. More

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This is my first time purchasing from BMW of Catonsville. Jae Lim made the experience really great! He is very friendly and personable. I love my car Jae Lim made the experience really great! He is very friendly and personable. I love my car More

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My salesman was Errol and Jhonayra the finance manager worked perfectly as a team both had exceptional customer service. worked perfectly as a team both had exceptional customer service. More

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Everyone at the dealership was very responsive but doing the deal virtually was even better the deal virtually was even better More

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Rick was such a great advisor! He was understanding and genuine throughout our entire car shopping process. We trust him and highly recommend if you’re in the market for a vehicle. He was understanding and genuine throughout our entire car shopping process. We trust him and highly recommend if you’re in the market for a vehicle. He’s the type of person who breaks stereotypes around car dealerships. We can’t recommend him enough and will definitely use him for future purchases. More

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Howard Moon was very helpful with my car purchase, he spent time with me and took care to explain the vehicle to me before I took it home. I would recommend anyone needing a BMW that they work with Howar spent time with me and took care to explain the vehicle to me before I took it home. I would recommend anyone needing a BMW that they work with Howard at BMW of Catonsville. It is not a high pressure sales experience and his knowledge of BMWs is excellent. More

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I had a very easy and enjoyable experience with my team. All were friendly, attentive, and made the process seamless. No pressure, straightforward and and helpful in every way. Highly recommend the deale All were friendly, attentive, and made the process seamless. No pressure, straightforward and and helpful in every way. Highly recommend the dealership and the amazing staff. More

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First class Dealership. Everyone was very friendly from the time i walked in the door. Harold Blackwell is a awesome salesman Everyone was very friendly from the time i walked in the door. Harold Blackwell is a awesome salesman More

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Great work and great car Thank you. I’m very happy with my car now. I’m very happy with my car now. More

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I purchased an ESP ceramic coating package from Jhonayra at BMW Catonsville after clearly communicating my knowledge and expectations regarding the process. I originally didn’t even want the service but Jho at BMW Catonsville after clearly communicating my knowledge and expectations regarding the process. I originally didn’t even want the service but Jhonayra confidently assured me that the service would meet industry standards and my satisfaction. Regrettably, the service I received was far below expectations. Key Issues: 1. Substandard Cleaning: Despite assurances, the engine bay was inadequately cleaned, contradicting the dealership’s promise of thoroughness. Leaves and dust were evident in the engine bay, which the dealership excused by citing a policy against cleaning engines – a fact not disclosed at the time of sale. 2. Surface Damage: The car had numerous scratches post-service. Some were clearly due to the use of dirty towels during the coating process, while others, needing pre-coating buffing, were sealed beneath the ceramic layer along with rain stains. 3. Neglected Detailing: Overlooking of details was apparent. Water stains were carelessly coated over, and a piece of chewed gum stuck in the cup holder along with some trash, casting doubt on the integrity of the interior coating. 4. Inadequate Service Time: The coating process was completed in just an hour, in stark contrast to the 6 hours required by a professional detailer to correct these issues. This significant time discrepancy raises serious concerns about the level of care and thoroughness in the dealership’s service, especially for a service costing $1300. 5. Financial and Time Inconvenience: I faced additional time and financial burdens to have the inadequate detailing and ceramic coating redone. Although the manager from BMW Catonsville reached out on January 8th, acknowledging the issues and promising a refund, there has been no follow-up or refund to date. This lack of response came after I had already reported the matter to BMW corporate and left an initial review on Google, spoke with James from sales, and left a message on Jhonayra’s voicemail. Conclusion: The ceramic coating service provided by BMW Catonsville was deeply unsatisfactory, demonstrating poor workmanship and a blatant disregard for detail. The service not only failed to meet the promised standards but also resulted in additional costs and inconvenience for me. Photographic evidence of these issues has been shared on the Catonsville BMW’s Google review page for further reference. I left a voicemail today, 1/30, with the sales manager, Jerry, requesting an update on the refund. More

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