Kraig Carr | Page 8

Kraig and Tony were extremely helpful in replacing my engine and making sure my car was running properly. I am thankful for their time and commitment. engine and making sure my car was running properly. I am thankful for their time and commitment. More

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Advisor courteous and knew subject matter of service being done to vehicle. Questions answered before I left. Dealers ship and seer vice drive very clean being done to vehicle. Questions answered before I left. Dealers ship and seer vice drive very clean More

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1st step into Service - Blaine, listened to all of my concerns… He was very patient and attentive…He has went above and beyond to assist with my vehicle while being very empathetic. 10 star service ⭐️ concerns… He was very patient and attentive…He has went above and beyond to assist with my vehicle while being very empathetic. 10 star service ⭐️ More

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The folks a Jim Glover have taken good care of our car each time we have had it in! each time we have had it in! More

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Very good listener. Very good in taking care of your problem. He took care of my wife and I, on what we needed done and more. problem. He took care of my wife and I, on what we needed done and more. More

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Billy P was awesome answered all my questions and concerns about the purchase and the jeep.Went out of his way to make me comfortable during our time together and during the entire purchase.5 star sa concerns about the purchase and the jeep.Went out of his way to make me comfortable during our time together and during the entire purchase.5 star salesman ! Will buy my next car from Billy P great to do business with. More

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The service department is always super professional. They greeted me before I even exited my vehicle. I never have to wait very long as they are staffed well to meet the customers needs. They greeted me before I even exited my vehicle. I never have to wait very long as they are staffed well to meet the customers needs. More

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All the people that were involved with service on my car were very friendly and helpful. The whole process was quite pleasant. I am very satisfied. were very friendly and helpful. The whole process was quite pleasant. I am very satisfied. More

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Dealership has good service, good communication skills,quick service & provides drop off & delivery service in a prompt timely manner., will use them every time & will reccomend them skills,quick service & provides drop off & delivery service in a prompt timely manner., will use them every time & will reccomend them More

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Lost my trust and my business! I moved from a smaller town not long after this dealership opened. I shook hands with Jared Glover and told him I was used to walking in the dealershi I moved from a smaller town not long after this dealership opened. I shook hands with Jared Glover and told him I was used to walking in the dealership and knowing people by name. I was looking for a dealership where I was treated like a person, not just a quota. I also said I was looking for a dealership where I didn't have to play the negotiating game (you know the one where the salesman brings you an inflated down payment and a ridiculously high payment). I have owned (9) RAM trucks, including the last two purchases from this dealership. I was working on my 3rd purchase this morning (5/1/20) and was extremely insulted with a low ball trade offer of $26,000 on a 2019 RAM 1500. Note: The trade-offer on my first purchase in 2018 was considerably higher despite it was a 2016 (old model) 1500 RAM with twice the mileage. When I bought the 2019 back in the later part of 2018, Jared Glover personally shook my hand and promised me a fair trade when I was ready as I was rightfully concerned they would not consider the $5,800.00 upgrade package (i.e. Mopar lift, fox shocks, wheel-35" tires and black out package). In fact, he told me to ask for him if I had any issues... I have met a lot of people at this dealership in the last 2 short years (Checked names below of those who I have interacted with). Genuinely good service department but the sales staff just doesn't seem interested in repeat business unless the profit margin is largely in their favor. Lessons-Learned: Go back to my home town to do my vehicle dealings where I am not just a number and the agenda is not to take me to the bank for all they can squeeze out of a deal. More

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