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Kris Gaerlan
355 Reviews
Kris opened DLR in 2004 with the idea that the car business did not have to be business as usual. Built on 10 core principles you can still find written on his wall, by 2008 DLR had become the 2nd highest volume Internet Auction Retailer in the Nation. When not at work Kris is active in his local Church and enjoys spending time with his wife, Victoria and 2 children, Asher & Beckett. Kris Gaerlan GM….“What really drives this place is great people. Great employees make great businesses. It is just that simple" DLR Core Principles • Be honest • Be fair • Be valuable • Be trustworthy • Be willing to work for it • Do what you say you are going to do (say you will do something) • GOLDEN RULE • Treat coworkers and customers with the same regard • Act as if your family/children were watching you • Don’t dodge the question
Read moreDealership Experience
22 yrs
Industry Experience
28 yrs, 4 mos
Employee Video
355 Reviews
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355 Reviews of Kris Gaerlan
September 25, 2024
I bought a CRV HONDA it's all good there,but apparently someone tagged my info on to another vehicle and it happened as soon as I purchased the car there at DALLAS LEASE RETURNS IN 2022. I was told that it someone tagged my info on to another vehicle and it happened as soon as I purchased the car there at DALLAS LEASE RETURNS IN 2022. I was told that it would be taken care of. Now several months later It is happening again,supposedly I own a car from Huffins with a PAPER TAG that expires in September! And NTTA is charging me 268 dollars year to date and is adding up! I would like to have someone investigate which Employee maybe be TAGGING MY INFORMATION TO OTHER VEHICLES! Now I will need to provide proof that I only own the Honda CRV! Has this happened to anyone else?! More
by Angelica
Other Employees Tagged: Pete Hankins
September 13, 2024
Professional and attentive: I am very pleased with the customer service I received at this dealership. They were very professional and attentive throughout the entire purchasing process. If you're looking customer service I received at this dealership. They were very professional and attentive throughout the entire purchasing process. If you're looking for a car salesman who goes above and beyond to provide outstanding service, I highly recommend Eric Taylor. He has integrity and he doesn’t talk your ear off. He gave exceptional customer service. More
by frenchcheerosu
Other Employees Tagged: Eric Taylor, Ricky Brockway
August 30, 2024
Pete is awesome. He is always going out of his way for his to make sure his customers are pleased and happy. He makes the entire car buying process seamless. He is always going out of his way for his to make sure his customers are pleased and happy. He makes the entire car buying process seamless. More
by Bryan Gaudin
Other Employees Tagged: Pete Hankins
August 16, 2024
Brad was absolutely amazing at getting us a new family car. I was nervous to be trading in our truck, yet Brad made me feel at ease with the whole process. He was very straight forward with all the inform car. I was nervous to be trading in our truck, yet Brad made me feel at ease with the whole process. He was very straight forward with all the information, and extremely professional. The whole process from stating we are interested in the car, to the car being ours was mindblowingly quick and simple! All car dealerships should take note, or better yet... just come to Dallas Lease Return for all your cars! More
by Chloe
Other Employees Tagged: Brad Hoang , Angelica Mitchell
July 26, 2024
Chris Mikell was excellent! Communicative, respectful, straightforward and friendly. He answered every single question I had, long after the sale was complete. And I had *a lot* Communicative, respectful, straightforward and friendly. He answered every single question I had, long after the sale was complete. And I had *a lot* of questions. His knowledge of cars is truly impressive. You're in good hands with Chris Mikell. More
by Jon Robert
Other Employees Tagged: Chris Mikell, Pete Hankins, Ricky Brockway , Angelica Mitchell
July 05, 2024
Great experience; atmosphere was relaxed, but the sales managers were still attentive. 10 out of 10 recommend. managers were still attentive. 10 out of 10 recommend. More
by Kenyon
Other Employees Tagged: Parveen Rajendran , Angelica Mitchell, Charles Pollard
June 28, 2024
Pete is great to work with. I would recommend him to anyone looking for a vehicle and want a great experience! Thanks Pete I would recommend him to anyone looking for a vehicle and want a great experience! Thanks Pete More
by Normanw38
Other Employees Tagged: Pete Hankins , Angelica Mitchell
June 27, 2024
Edgar was very patient and careful about my decisions, he made my first car purchase very easy! This process was very simple thank you made my first car purchase very easy! This process was very simple thank you More
by cindycano
Other Employees Tagged: Alex Al-Khafaji, Roel Ortiz, Parveen Rajendran, Edgar Silva, Ricky Brockway , Angelica Mitchell
June 27, 2024
Edgar was very helpful, I learned everything I needed to know about my first car. The space in general was very clean and nice. know about my first car. The space in general was very clean and nice. More
by cindycano
Other Employees Tagged: Alex Al-Khafaji, Roel Ortiz, Parveen Rajendran, Edgar Silva, Ricky Brockway , Angelica Mitchell
June 27, 2024
Charlie was a breath of fresh air as soon as we walked in the door. He let my wife sit in about 30 different cars, without any pressure of buying. Charlie and the DLR team are very attentive, but also let yo the door. He let my wife sit in about 30 different cars, without any pressure of buying. Charlie and the DLR team are very attentive, but also let you shop around the indoor lot and not act like a 3rd wheel. Don’t forget to grab a bag of fresh popped popcorn while you are shopping. After this experience, I will only buy my cars from Charlie down at DLR!!! More
by Happy Silverado Guy
Other Employees Tagged: Alex Al-Khafaji, Roel Ortiz , Angelica Mitchell, Charles Pollard
