Kris Ricupero | Page 6

It was a pleasure working with Carlos, Kris and Chadi. The virtual purchase was easy, quick and I love my new car. The team answered all my question via email and phone quickly. Even provided a video due The virtual purchase was easy, quick and I love my new car. The team answered all my question via email and phone quickly. Even provided a video due to my inability to physically view the car in person. It arrived within days of completing the paperwork. I love driving it. I am VERY pleased with my purchase. Thanks you again Mercedes of Boston. More

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It’s always a pleasure doing business with Robb at Mercedes of Boston I get the best car at the best price thank you again Mercedes of Boston I get the best car at the best price thank you again More

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Their costumer service and professionalism is a fluke I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Me I bought a pre owned 2016 CLA 250 8 months ago. I never had a good experience at that dealership. Great car, I love it. However, I regret buying my Mercedes at that location because of their costumer service and service in general. In my opinion, their professionalism was not what I thought it would be. An expensive item of mines got missing while my car was in service. A technician manager drove my car to check a squeaky noise my car had, while on the test drive he flew over a speed bump, and scrapped the front bumper lip. They then repaired only 50% of it. I had to protest a second time to get it repaired 100%. I had previously brought the car in to fix a panel under the car that was scrapping the street. They never said anything to me, if they fixed it, if they didn't, it's like I took the car in for the xxxx of it. They didn't even have a service report for it. An employee there, Erika Pineda, had sent me an email, you know one of those emails where I get the chance to give nay feedback I'd like. I replied to the email with my concerns and yet never got a call or a reply back. I basically got ignored. So with all this being said, in MY experience their costumer service and professionalism is really below average. Be aware of this place, I might sound like I'm complaining a lot but this is base on my horrible experience with them. Although there are a lot of 5 stars ratings here it's not always the fair truth. I don't tend to give this type of feedback or any feedback at all, but, I just had to this time. More

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Thanks Ryan Thank you for Ryan’s helping. He worked so hard and helped us to get what we wanted. He worked with us for 4 full days, and finally help us to get our Thank you for Ryan’s helping. He worked so hard and helped us to get what we wanted. He worked with us for 4 full days, and finally help us to get our dream car-the 2020 AMG GT. He is professional, nice, friendly, helpful salesman. thanks again More

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GREAT TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR TEAM WAS TERRIFIC AND WERE VERY RESPONSIVE TO MY NEEDS I WOULD BUY ALL MY MB CARS FROM THIS DEALERSHIP I LOVE MY NEW CAR More

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Delightful car purchase experience! This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bou This is a combined review for both my purchase and follow up service experience with MB of Boston. First up, these guys are awesome. Purchase: I bought my car (Night Black CLA250 4Matic) a year ago. Stephen Leung helped me with the purchase, along with Kris Ricupero. They were absolutely fantastic. They were willing to listen and answer all my questions, accommodate my requests and even give me the best deals overall. They were very well-informed and carry a tremendous amount of knowledge. Stephen has regularly followed up with over the last year, through phone calls, emails and text messages to do a welfare check on my car, my experience owning it and was always willing to step in if I had any issues. This was my first car I have ever owned in my life and these guys definitely made is a long-lasting, memorable experience. Thank you very much for that. Service: The car has been fantastic overall and its a dream to drive. My main service contacts here are Matt Stoddard and Jeremy Allyn (service shop manager - you guys should have an option to pick his name too, in the list below!). Matt and Jeremy have been wonderful. I have had a few minor niggles here and there from a year' worth of driving my heart out in this beautiful car but Matt and Jeremy have always been willing to listen and resolve them in the best way. They were/are so patient to listen to my questions, concerns. Mercedes Benz is a premium car maker with high emphasis on perfection and quality. I do tend to go overboard sometimes with wanting my car to the perfect out on the road. But Matt and Jeremy have been so helpful in not only resolving any minor issues but also educate me along the way. They do maintain the standards that Mercedes Benz has set out and its always nice to see them stay on top of everything. Now, after a year, whenever I go in for a service, I always specifically ask for Matt and Jeremy and I will continue to do so. This is not to say the others aren't good. I bet they are (as can be seen from other reviews). I just started off with Matt and Jeremy and decided to stick with them because of their professionalism, knowledge and willingness to do whatever it takes to make my car be perfect. To the manager of Mercedes Benz of Boston: Don't let go of any of your guys. Everyone I have interacted with have been wonderful (this includes the concierge people, valets, billing desk, parts...) and they are the ones who make your dealership stand out. So hang on to them and don't let them go. They make your dealership special and a place where I believe customers can have a wonderful experience overall, thanks to the professionalism, courtesy, expertise and warmth of your employees. More

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The best service in my life . The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am defini . The People are very nice, David was so kind to me with a lot of respect , They treated me very well from the beginning To the end. I am definitely recommend this dealer. More

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Excellent Service. Feel like Royalty I bought a CPO 2015 C300 from Max Wang. He is super helpful and I am very happy with everything! The car is like a brand new car and I am very excit I bought a CPO 2015 C300 from Max Wang. He is super helpful and I am very happy with everything! The car is like a brand new car and I am very excited! The whole process went extremely well and smooth. Delivery was perfect! I recommend anyone who is looking to buy a car to go see Max Wang at Mercedes Benz of Boston. Xiexie More

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Herb Chambers Mercedes of Boston Can Move Quickly This dealership has its act together. I went to see them and within two hours they had located an offsite car with all of the features and colors tha This dealership has its act together. I went to see them and within two hours they had located an offsite car with all of the features and colors that I desired and had it ready for delivery by the afternoon of the next day. Paolo Castro, the salesperson, was able to ensure that the rest of the dealership team, the finance person, the preparation group and the concierge who teaches new owners about the details of the car, were all ready so that the entire experience went very smoothly. More

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exceptional customer service My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tinkham My husband and I originally started with another local Mercedes dealership and were not happy with the service. Fortunately we came across Rob Tinkham at Herb Chambers and have been with him for over 15 years. After two Maybachs and numerous s550s we still love Rob and the Mercedes brand. When I walk in the door its like visiting old friends, from Rob to Umer to Jeff Davis the GM, its an enjoyable experience. The whole process is executed expeditiously, we literally drove a Maybach off the showroom floor the same day. The knowledge and respect of the sales and service department as well as Matt the new car concierge is unbelievable. More

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