Kristal Mercado- Santiago
Client/Owner Loyalty Manager
Kings Nissan
20 Neptune Avenue
Brooklyn, NY 11235
Dealership Experience
11 yrs, 9 mos
Industry Experience
11 yrs, 9 mos
Languages Spoken
Spanish
537 Reviews
Write a Review537 Reviews of Kristal Mercado- Santiago
January 15, 2026
My car was in and out same day, loved the service they provided and also how professional they were provided and also how professional they were More
Other Employees Tagged: Atnan Guze
December 22, 2025
They did great work on my car got her back so fast and they were very friendly they were very friendly More
Other Employees Tagged: Atnan Guze
December 16, 2025
My car was all fixed even ready same day very on top of keeping you informed on your car keeping you informed on your car More
Other Employees Tagged: Atnan Guze
December 14, 2025
Excellent service - knowledgeable, kind, responsive Service Advisors. Documented and explained the issue very well and ensured that I got my car back as soon as possible (it was a complicated repair t Service Advisors. Documented and explained the issue very well and ensured that I got my car back as soon as possible (it was a complicated repair that required them to find aftermarket parts and then the car developed an additional problem that further extended the time needed to repair it.) VERY grateful for this team and feel car is now ready for its next 64K miles! More
Other Employees Tagged: Victor Paredes
December 12, 2025
I had a great experience with the team that worked on my car. They were professional, patient, and explained everything in a way I could understand. The service was done quickly, and the car feels better th car. They were professional, patient, and explained everything in a way I could understand. The service was done quickly, and the car feels better than ever. Highly recommend More
Other Employees Tagged: Nick Scalici, Atnan Guze
December 10, 2025
Only person who had customer service manners is the person who greeted at the entrance. Absent management, unpleasant, poor behaviour and attitude. I had to take my car without completing inspection. person who greeted at the entrance. Absent management, unpleasant, poor behaviour and attitude. I had to take my car without completing inspection. Waited over 45 minutes, once mentioned an appointment I had , manager became angered ! More
Other Employees Tagged: Nick Scalici, Atnan Guze
December 05, 2025
Kept me well informed about what work my car needed was out at a reasonable time very friendly in all areas out at a reasonable time very friendly in all areas More
Other Employees Tagged: Atnan Guze
November 29, 2025
Kings Nissan provided exceptional service and advised me on all mechanical issues on my 2019 Nissan Rogue Sport. The service manager along with all support staff was professional and knowledgeable. Througho on all mechanical issues on my 2019 Nissan Rogue Sport. The service manager along with all support staff was professional and knowledgeable. Throughout the repair process I was informed of all services needed through texts. The technology used at Kings Nissan is customized for each customer. More
Other Employees Tagged: Terry Matarese, Asim Zia, James E. O'Rourke, Nick Scalici, Vadim Gekker, Michael Gerts, Karim Aga, Dan Vdovichenko

