Kristen Paulsen
Kristen Paulsen at Lithia Toyota of Billings

Kristen Paulsen

Sales Professional

Lithia Toyota of Billings

1532 Grand Ave
Billings, MT 59102

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61 Reviews
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61 Reviews

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61 Reviews of Kristen Paulsen

May 13, 2024

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Employee Rating

TJ and the crew were great to work with! The whole process went very smooth! I was impressed. I'll definitely be coming back for our next vehicle More

by josh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: TJ Hintz

May 13, 2024

Lithia Toyota of Billings responded

Josh, we're delighted to know that TJ and our team at Lithia Toyota of Billings made your car buying process smooth. We look forward to seeing you again for your next vehicle!

May 06, 2024

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The dealership was very helpful when it came to purchasing the car and getting out the door. When it came to getting things done after the car was purchased, I had an extremely hard time contacting More

by mcrossley406
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
May 08, 2024

Lithia Toyota of Billings responded

Hello, Thank you for sharing your experience. Our team works hard to provide open communication. I want to apologize that your visit fell below our usual standards. We will be sure to address this as a team and improve moving forward. Should you have any additional concerns that need addressing, please contact me. Patrick O'Neill - Sales Manager - 406-281-8346

August 25, 2023

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Very friendly and knowledgeable, they made the whole transaction as smooth as possible. They were eager to help and provided good communication throughout the whole process. More

by jmichaelkober
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brittany Pierce, TJ Bromgard

Aug 28, 2023

Lithia Toyota of Billings responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon!

July 20, 2023

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Friendly and professional people in a nice facility got me in smoothly without hassle also appreciate the shuttle More

by bwbrasfield
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Terence Brake

Jul 21, 2023

Lithia Toyota of Billings responded

We are always happy to serve you! Thank you for your 5-star review. See you again next time.

March 14, 2022

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Employee Rating

STAY AWAY! I'M STILL TRYING TO DEAL WITH THE BAIT AND SWITCH FROM THEM More

by karen_
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Terence Brake, Clinton Shelton

Mar 30, 2022

Lithia Toyota of Billings responded

Hello Karen, We appreciate you taking the time to let us know of your concerns. It is regrettable to hear you feel as if the team did not provide you with the excellent service we strive for with all of our valued customers. I would like to speak with you in regards to this visit to get a bit more information and address your concerns. Please reach out to me at your earliest convenience. Patrick O’Neill 406-281-8346 General Sales Manager

October 21, 2021

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On September 4, 2021, I travelled 5 hours to Lithia Toyota in Billings Montana to purchase a 2017 Toyota Camry with approximately 13,500 original miles. I knew the car had curb rash on one of the rims More

by dkblu2007k9
Customer Service
Friendliness
Recommend Dealer
No

July 16, 2021

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Employee Rating

Robert Muir, Kristen Paulson & Keith DuShane are extremely professional, fair & honest. We have purchased six vehicles from LITHIA Toyota and will continue to do business with them & recommend them More

by John Teeling
Customer Service
Friendliness
Price
Recommend Dealer
Yes

October 17, 2020

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Employee Rating

Had a great experience with Lithia on the front end, buying my 4Runner. Love the vehicle, but regretting buying from Lithia. My temp tag expires today, but the paperwork didn't get mailed to our local g More

by smith18851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

August 18, 2020

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Employee Rating

I purchased a 2020 Corolla with the help of Kristen Paulsen. Kristen was helpful and patient during the selection process. I was in the market for a smaller sedan and knew Toyota was a good vehicle. I More

by None
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sarah Strege

May 24, 2020

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Employee Rating

A Great and Fun Experience I told Shane Reid I wasn't going to buy a new truck today, but I sure enough drove home in one. He was very professional, friendly, and made it happe More

by brulotte
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Muir, Ryan Holly , Patrick O'Neill, Shane Reid

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