Kristin Bierlein | Page 8

Everyone was professional and helpful. They may the car buying experience very enjoyable. I would work with Morries again They may the car buying experience very enjoyable. I would work with Morries again More

by jacobwright253 Verified Customer Verified Customer

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Jeff Kasten l Was super, very Attentive. He had a loaner vehicle waiting for us with a full tank of gas. The dealership was clean, and well Appointed. He had a loaner vehicle waiting for us with a full tank of gas. The dealership was clean, and well Appointed. More

by JEFFNGINA Verified Customer Verified Customer

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Tom was easy to with with, very thorough in finding the exact car I wanted. exact car I wanted. More

by L.BOSMA Verified Customer Verified Customer

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I give your dealership a good solid Negative 5. Horrible experience, never coming back, telling all my friends. I bought a 2023 Rav4. It was not available for me to pick up until a Friday. Imme Horrible experience, never coming back, telling all my friends. I bought a 2023 Rav4. It was not available for me to pick up until a Friday. Immediately had problems with it making a noise. I texted my salesperson Angela the next day (Saturday). She told me it was a noise all Hybrids make and that I just needed to get used to it. Seriously! I went to the service dept of my Toyota and asked about the noise. He told me it was NOT a normal noise and he didn't know what it could be. I promptly returned the car on Monday because I was entitled to (5 days 500 miles) , and I didn't want to deal with a noise issue on a newer car. Angela was not there but I dealt with your hag of a used car manager. She had an edge to her from the minute I walked in the door. She lied to me and told me I couldn't return the car even though I had bought and paid $99 for the Morries Promise thing, giving me 5 days, 500 miles to return. I did not have access to the car until the Friday I picked it up and Angela confirmed my window started on Friday. This was Monday, 3 days later. Your used car manager kept lying to me and making up excuses why I wasn't entitled to return the car. She was an absolute witch to me. I understand your dealership wanting to make the sale and not wanting to take sold cars back, but then why do you offer a return window? There was something wrong with the car and she STILL lied and fought me and my right to return. Why have a return policy if you are going to fight it?? After all of her lying and me not backing down to her total rude attitude , she took the keys and I gladly walked out of your store! Absolutely NOTHING in the process of buying that car was a good experience. Angela felt totally unknowledgeable about everything and made stuff up when we were test driving because she didn't know the answer. She was not comfortable to work with AT ALL. She was not confident in anything she presented. The only good person was your finance person (long blonde hair). She was very nice. Needless to say, I am never coming back to any of your dealerships. More

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Everyone was so friendly. I was honest about what I needed and the budget I had. Nate & the whole team were able to figure out a way for me to afford a new car vs a used model I was honest about what I needed and the budget I had. Nate & the whole team were able to figure out a way for me to afford a new car vs a used model as is. I keep pinching myself feeling so lucky and cared for. I will talk anyone's ear off about how amazing my experience was and continues to be with the care calls and followup emails. More

by PEARSON.HAILEE Verified Customer Verified Customer

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I appreciate that there are women in key positions at my dealership. It lets me know that we are being taken seriously at all levels. dealership. It lets me know that we are being taken seriously at all levels. More

by BARBARAESANDERSON Verified Customer Verified Customer

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I felt welcomed and not too rushed! It was and overall positive experience - Thanks so much, again! It was and overall positive experience - Thanks so much, again! More

by MAGLRENNER Verified Customer Verified Customer

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Tyler was so pleasant trying car with! He made sure I would be the first person able to buy the car I wanted, he stayed on the top of it an entire week. Tyler had such a great communicatio He made sure I would be the first person able to buy the car I wanted, he stayed on the top of it an entire week. Tyler had such a great communication with my husband and I. We now have a new car and a car guy we can trust for the next purchase! More

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Kip is nothing short of amazing. He made the experience pleasurable fun, educational and just an overall really great guy.. not hesitate to recommend Maury Subaru for awesome service He made the experience pleasurable fun, educational and just an overall really great guy.. not hesitate to recommend Maury Subaru for awesome service and extra special care to their customers and I’d highly recommend that they see Kip. More

by MShimpa Verified Customer Verified Customer

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Everyone was very helpful and answered all our questions. We were buying a Ford product so we didn't feel they had quite as much knowledge of the vehicle but that's to be expected when buying it from the Su We were buying a Ford product so we didn't feel they had quite as much knowledge of the vehicle but that's to be expected when buying it from the Subaru dealership. More

by HEIDIJGILBERTSON Verified Customer Verified Customer

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