Kristin Thrasher-Gil | Page 2

Great dealership. Have bought my last 3 cars from here and service is great. Kristen was awesome and always kept me in the loop when my new car was delayed. I have dea Have bought my last 3 cars from here and service is great. Kristen was awesome and always kept me in the loop when my new car was delayed. I have dealerships much closer and I still will only go to this one!!! More

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I found an awesome Audi A5 Prestige Cabriolet and was all set to buy it when someone else came back and gave them cash. While a little upset that I did not get the car I wanted, I was very happy with how I set to buy it when someone else came back and gave them cash. While a little upset that I did not get the car I wanted, I was very happy with how I was treated More

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She was very knowledgeable about the vehicles there, kind and knew just what I wanted, great customer service. and knew just what I wanted, great customer service. More

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My experience with the management at this dealership has been one of the worst customer service encounters I have ever been involved with. I am at a loss attempting to understand the lack of pride and integ been one of the worst customer service encounters I have ever been involved with. I am at a loss attempting to understand the lack of pride and integrity of the management they employ. On 31 August 2022, I contacted Jim Ellis Audi Marietta seeking to purchase a specific pre-owned vehicle that I found on their online webpage. I began my communication with Kristin, who confirmed the vehicle I was interested in was, in fact, on their lot and available for purchase. She and I spoke several times working toward an agreement on numbers for the purchased vehicle and my trade-in vehicle. An agreement was reached on 01 September 2022, and Kristin submitted documents to me for signature in addition to a request for a deposit via credit card. On 02 September 2022, I requested that Kristin personally view the vehicle for any damage and prepare it for delivery as this transaction was remote. Upon her examination, Kristin found a small scratch that she stated could easily be fixed “in-house”. Later that evening, Kristin phoned to say the department that handles those repairs was closed and would not re-open until 06 September 2022. With the Labor Day holiday, I understood the situation and we agreed that I would take ownership of the vehicle once the repairs were made on 06 September 2022 and the vehicle was delivered that evening. To complete the transaction, the finance manager, Scott, contacted and submitted to me a buyer’s order so a check could be issued from my bank. At this time, insurance information was requested, and the protocol attempts for up-sale took place. I contacted my insurance agent, added the vehicle to my policy, and proceeded to obtain the cashier’s check from my bank. I showed my wife pictures of her new vehicle informing her that it would be delivered on Tuesday, 06 September 2022. She was very excited and even commented that we should go ahead and buy our daughter’s vehicle from their facility as her birthday is approaching. 03 September 2022, everything changed. I received a phone call from Ethan, who identified himself as the Used Car Manager. I was expecting a “thank you” or “congratulations” for purchasing a vehicle from Jim Ellis Audi Marietta, however, that is not what I received. Ethan stated, “Hey, we sold your car to someone else a month ago, and they just came to pick it up.” I was and am still awe-struck at the blatant lie this individual had shared with me. It is clearly visible on the Carfax report that the vehicle was purchased by Jim Ellis Audi Marietta at the auction less than a month ago. How could they have sold it a month ago if they didn’t even own it at that time? During my conversation with Ethan, I inquired how this could happen given the multiple phone calls, texts, emails, signatures, and even a deposit ensuring this transaction was in good faith on both sides. I also questioned what procedures were in place to prevent this sort of massive ‘mistake’ from taking place. Unfortunately, Ethan had nothing to say other than “sorry”. A few hours after my initial conversation with Ethan we spoke again, and I questioned him regarding his deceitful comment involving the timeline of the vehicle’s sale date. At this time, Ethan stated it sold “last month” (as the end of August was 3 days prior). I realized at this time, Ethan was a liar, who was not interested in customer service at all. As my frustration grew, I insisted that I receive a comparable vehicle to the one I had contracted. Ethan stated that they did not have anything on their lot but, would try to find “something.” I requested for a vehicle to be delivered as promised on the evening of 06 September 2022, to which Ethan stated, “I’ll try.” On 06 September 2022, Ethan called to inform me that he had located a replacement vehicle comparable to the original that was contracted. Unfortunately, Ethan had the audacity to ask me to pay $6,000.00 more for this comparable vehicle than I had contracted for the original. I declined his offer. Not to disappoint, Ethan was prepared with a second option. This vehicle was one that I had previously viewed online. It was not what I originally wanted but, it was acceptable. However, Ethan wanted to charge me almost $4,000.00 more than the listed price online. I also declined that offer. I am sorely disappointed with my experience. Never have I ever had this hard of a time spending money. I did not receive a vehicle from Jim Ellis Marietta Audi as agreed and they still have my down payment. I have waisted countless hours trying to purchase a vehicle from this dealership, and I would not recommend this frustration to anyone. However, I do feel bad for the sales rep that was cheated out of her commission by her own management. If you choose to do business with this dealership, be very cautious. The unethical practices of upper management in this organization are unsettling. There are plenty of other dealerships in this country and I would go to another state to buy a vehicle, new or used, before looking at anything associated with Jim Ellis Marietta Audi. More

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Kristin & team did a great job helping us purchase our new car. Kristin worked with us via email and I was happy to see that the deal we discussed online was committed to once we came to the dealership. W new car. Kristin worked with us via email and I was happy to see that the deal we discussed online was committed to once we came to the dealership. We have had mixed experiences at other dealers, including Audi dealers, but Kristin and Louis were professional and happy to help answer any questions. I'll gladly send people to Audi Marietta following our experience. More

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Great Job!!! Very friendly and knowledgable staff. We got a great deal on our new Audi Q8. Kristin Thrasher-Gill our Audi Brand Specialist and all the staff trea Very friendly and knowledgable staff. We got a great deal on our new Audi Q8. Kristin Thrasher-Gill our Audi Brand Specialist and all the staff treated us like VIP's. Tony Jackson in business office handled our paperwork very efficiently and very quickly. The General Manager Randy Pullen Thanked us for our business in person. Great Job!!!Jim Ellis Audi Marietta. More

by MICKY196 Verified Customer Verified Customer

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All around BEST experience ever I've bought from many dealers in my car buying life and have never had this type of experience. Our rep, Kristin, was by far the best I've ever seen, I've bought from many dealers in my car buying life and have never had this type of experience. Our rep, Kristin, was by far the best I've ever seen, she represents the dealership and brand very well. I will be buying from them again soon. More

by cbrown003 Verified Customer Verified Customer

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Great The overall experience in the dealership was great even though I lost a pair of Gucci glasses there kinda hurt a bit but the employees there are top n The overall experience in the dealership was great even though I lost a pair of Gucci glasses there kinda hurt a bit but the employees there are top notch, and I'm looking forward to buying again soon for my wife next time. More

by chrsblakey Verified Customer Verified Customer

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My Experience at Audi Marietta My experience at Audi Marietta was Seamless (Smooth) I literally walked-in signed and picked-up the keys. Audi Marietta made sure the vehicle was insp My experience at Audi Marietta was Seamless (Smooth) I literally walked-in signed and picked-up the keys. Audi Marietta made sure the vehicle was inspected-cleaned and tanked up. Thank you to Tawana Ways - Chris Atkins - Erikka Smith - Kristin thrasher - Brian Norris and others for a Seamless Auto buying experience. I am happy I chose Audi Marietta. More

by AJBusbee Verified Customer Verified Customer

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In and out in one day My 3 month old Audi was T-boned and totaled. The side airbag curtains driver side air bag deployed and protected me well. After settling with the ot My 3 month old Audi was T-boned and totaled. The side airbag curtains driver side air bag deployed and protected me well. After settling with the other driver’s Ins Co I walked in to Audi Marietta and they found me a 2019 S4 Prestige in Blue and I drove out in it that afternoon. Thanks Vince and Tony and the staff for a great experience. More

by TSAMFORD Verified Customer Verified Customer

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