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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

Krystal Gipson | Page 5

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

Contact Me
4.8
104 Reviews

Dealership Experience

2 yrs, 8 mos

Industry Experience

7 yrs, 11 mos

4.8

104 Reviews

Write a Review

104 Reviews of Krystal Gipson

April 18, 2026

Dealership Rating
Employee Rating

Love this place will buy my next truck from here ! Krystal was great to work with More

by scatt97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 18, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words! I'm happy to hear that you had a great experience with Krystal at James Wood Chevrolet Buick GMC Decatur. We look forward to helping you with your next truck purchase! Please don't hesitate to reach out if you have any questions in the meantime. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 14, 2026

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Employee Rating

Messed up my financing. My refund for unused warranty has not been issued. Wasn’t even started and I had to resend documents. Car has been in shop twice since I bought it 2 More

by ZIPNFLASH
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chad Huddleston , Jeff Morris

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Apr 21, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review. I appreciate you sharing these concerns and am glad that you were willing to work with us at James Wood Chevrolet Buick GMC Decatur to come to a resolution and improve our service. Your satisfaction is important to us, so if there is anything else you would like to discuss, please reach out. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

April 09, 2026

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Employee Rating

Staff Very friendly, clean, nice waiting area. I like they clean the truck after getting it done More

by DIANATORRES_1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

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Apr 10, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Diana! I’m thrilled to hear that you had a positive experience at James Wood Chevrolet Buick GMC Decatur. We take pride in providing a friendly atmosphere and maintaining a clean environment for our customers. I’m also glad you appreciated the truck cleaning service. We look forward to seeing you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

April 08, 2026

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Employee Rating

James Wood always provides outstanding service every time I take my truck in for an oil change. The entire staff is very friendly and courteous. I would recommend James Wood service to friends and family mem More

by Kirk K.
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 09, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you, Kirk! I truly appreciate your kind words and am thrilled to hear that you consistently receive outstanding service at James Wood Chevrolet Buick GMC Decatur. We take pride in providing friendly and courteous service, and your recommendation means a lot to us. We look forward to seeing you again for your next oil change! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

April 04, 2026

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Employee Rating

From purchase to service, overall great experience. Only minor issue is no service appointments on Saturday. When working full time, sometimes it is a challenge to get in on a weekday. More

by Jerry C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Morris

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Apr 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your great review, Jerry! I’m thrilled to hear that you had an overall positive experience at James Wood Chevrolet Buick GMC Decatur. I appreciate your feedback regarding our service appointment availability on Saturdays, and I understand how that can be a challenge. Your comments help us improve, and we hope to see you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

April 04, 2026

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Employee Rating

Great service. Always bring my truck here for oil changes. Typically fairly quick. This time took a little longer than normal. More

by JCRISTINATORRES
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Recommend Dealer
Yes
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Apr 07, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your review, Cristina! I appreciate your continued trust in James Wood Chevrolet Buick GMC Decatur for your truck's oil changes. I'm glad to hear that you generally find our service quick, and we appreciate your patience since it took longer this time. We look forward to seeing you again soon! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 22, 2026

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So, some little difficulty in scheduling, but overall great department. Everyone was a great help. More

by rolama1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Balderas, Dustin Stachowiak , Jose Martinez

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Mar 22, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I’m glad to hear that you found our department helpful despite the scheduling difficulties. I appreciate your understanding, and we hope to serve you even better next time at James Wood Chevrolet Buick GMC Decatur. If you have any further concerns, please feel free to reach out to us! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 19, 2026

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Employee Rating

Service department waiting area was clean and had plenty of seating if waiting. Work was done promptly and as explained. More

by kfriers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dason Howard

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Mar 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! I appreciate you taking the time to share your experience at James Wood Chevrolet Buick GMC Decatur. I'm glad to hear that our service department met your expectations with a clean waiting area and prompt work. We look forward to serving you again in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 19, 2026

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Employee Rating

Great service staff was unbelievable kind and helpful! They gave us updates on when my trk would be ready and if they thought they’d be a delay we knew right away! More

by EISCHEID1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Huff, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard , Paul Johnson

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Mar 19, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful feedback! I’m pleased to hear that you had a great experience with our service team at James Wood Chevrolet Buick GMC Decatur. Keeping you updated about your truck is important to us, and I’m glad to know our staff met your expectations. I appreciate your kind words, and we look forward to assisting you again in the future! Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

March 16, 2026

Dealership Rating
Employee Rating

1. My advisor never came to introduce herself. 2. 2 Hrs for an oil change and tire rotation is ridiculous More

by KRISTISHELTON19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shawn Hooe

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Mar 18, 2026

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback, Kristi. I appreciate you taking the time to share your experience regarding your recent visit. It's important to us that our customers feel welcomed and valued, and I understand your concerns about the wait time for your oil change and tire rotation. I encourage you to contact me directly at James Wood Motors so I can discuss your experience further. Thank you again for your input. Nick Huff - Service Manager - 940-627-7664 - nhuff@jameswood.com

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