Krystie Zhang | Page 17

A really good experience overall. Very knowledgeable and A really good experience overall. Very knowledgeable and helpful. Once they saw my level of interest my sales rep James Tan seemed to go out of his w A really good experience overall. Very knowledgeable and helpful. Once they saw my level of interest my sales rep James Tan seemed to go out of his way to make certain that the car was available for me knowing that it was drawing a good amount of interest from the public. I appreciated his patience and willingness to meet my needs. I would definitely recommend Criswell Maserati for those looking to purchase a new vehicle. More

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I purchased an SQ4 Ghibli in April, and decided to purchase a Ghibli for my wife, too. Karifa Mara was my sales person for both purchases. He/Criswell accepted my wife's leased 2019 Mercedes AMG GLE 4 purchase a Ghibli for my wife, too. Karifa Mara was my sales person for both purchases. He/Criswell accepted my wife's leased 2019 Mercedes AMG GLE 43, as a trade in. In this COVID-19 times, where people/businesses/financial institutions have been hard hit, Criswell Maserati and especially the sales Guru-Karifa Mara, found a way to facilitate the purchase of an especially beautiful car, making it possible for me to surprise my wife with the gift of her own Maserati. The professionalism, dedication and seeming honesty of the Criswell staff, is much appreciated. While "the house always wins", it seems that Karifa and Krystie, want above and beyond, to broker a very good deal for this purchase transaction. I therefore give Criswell Maserati/Karifa/Krystie, two massive thumbs up. My wife and I are quite pleased, and we Iook forward to being lifelong Maserati owners. More

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Hands down the BEST Alfa Romeo dealership in the metropolitan Washington, DC area. This is my second Stelvio that I’ve had and I will only go back to Criswell AR for service or sales although it is metropolitan Washington, DC area. This is my second Stelvio that I’ve had and I will only go back to Criswell AR for service or sales although it is a hike from me. James in Sales and Kristie in Finance and Anthony in Service are professional, courteous and patient with me and my situation. I had purchased from a dealership that is no longer around, and had therefore serviced my Stelvio at yet another dealership before I stumbled upon Criswell in Germantown. The level of service at Criswell and caring they extend, like they appreciate you are their customer is by far the best of the three Alfa Romeo dealerships in the area I’ve encountered. Customer service is incredibly important in my book. I can’t say enough great things about how positive and efficient my experience was here. If looking for an Alfa Romeo don’t waste your time going elsewhere. More

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Danny is just awesome! The morning before purchasing a vehicle with Danny, my wife and I were about to put an offer on a different vehicle. However, that morning I contacted The morning before purchasing a vehicle with Danny, my wife and I were about to put an offer on a different vehicle. However, that morning I contacted Danny regarding a 2019 Volvo XC90 T8 Inscription Hybrid located in his dealership that we ended up purchasing instead. Danny is just awesome. He is respectful, created a terrific rapport with his clients, and went above and beyond to meet every expectations we had. He was very responsive and transparent with every part of the transaction. After dealing with multiple dealerships remotely (I'm from the midwest), I can safely say that my experience with Crisswell Maserati and its staff is top knotch. I felt valued as a client. Danny also coordinated the transport of my vehicle from MD to MN. The entire transaction was so fluid and I felt great about the purchase. Thank you to Danny and his team for the excelled customer service, More

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I worked with Karifa... such a seamless process. He made everything feel first class. There has always been a hidden understanding that you spend hours in the dealership to purchase a car... Karifa made the everything feel first class. There has always been a hidden understanding that you spend hours in the dealership to purchase a car... Karifa made the process quick as well as enjoyable. This was truly an experience of excellence! More

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Fastest purchase ever! I just purchased my Alfa Romeo Giulia Quadrifoglio from them. Due to the fact that there's a pandemic, we were able to do most of the transaction via I just purchased my Alfa Romeo Giulia Quadrifoglio from them. Due to the fact that there's a pandemic, we were able to do most of the transaction via email. my salesman James Tan was very professional and no-nonsense. When I got there, the car was ready and prepped. Signing documents with Krystie was done in a very safe, sanitary fashion and took very little time. She explained everything in detail and had everything ready and highlighted. Best of all, no upsells! It was the fastest dealer paperwork experience ever. James showed me all of the features of the car, helped me pair my phone and then answered the questions I had. All in all a fantastic experience. More

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Painless, Straightforward, Recommended We had the pleasure of working with James and Robert purchasing a CPO Maserati. They put together terms ahead of our visit and were exceptionally res We had the pleasure of working with James and Robert purchasing a CPO Maserati. They put together terms ahead of our visit and were exceptionally responsive. Pricing was excellent, financing process was very easy, our entire transaction took an hour including the car wash and prep. I would highly recommend, this is a dealer for professionals who value their time. Great Job by all involved. More

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Great service with Alfa Romeo James Tan was a great sales person. He listened to the customer and also was very knowledgeable about the car and all the features. I would recommend James Tan was a great sales person. He listened to the customer and also was very knowledgeable about the car and all the features. I would recommend him. More

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Karifa Mara and the finance department are the real deal. 😎👍🏾🙌🏾. Karifa not only ensured that I received my car on the day I wanted, but he/Criswell sent a driver and car to pick me up all the way from 😎👍🏾🙌🏾. Karifa not only ensured that I received my car on the day I wanted, but he/Criswell sent a driver and car to pick me up all the way from Baltimore to Germantown to complete purchase. There was no pressure to buy or do anything. The check from my bank didn't arrive on time, yet Karifa/Criswell found alternative financing and worked their magic to avoid delay in purchase transaction. Needless to say, the vehicle I purchased is spectacular, and the process was pleasant. I look forward to a lifelong relationship with Criswell Maserati, Karifa Mara and the entire dealership team. More

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The Best Deal Was Also The Easiest I was shopping around for a sedan (A4, 330i, WRX, and Giulia), but was having trouble getting enough for my trade and also finding the car with all th I was shopping around for a sedan (A4, 330i, WRX, and Giulia), but was having trouble getting enough for my trade and also finding the car with all the right options. I had dealt with other dealers, but many were pushy can trying to contact far to much (got 11 calls in one day from a single dealer). There was a Giulia that had almost everything I was looking for so I inquired and this is when I first started speaking with Danny. By far the most relaxed, respectful, and upfront salesman I have ever dealt with. We disucssed the car, but he managed to get me into a even higher spec'd car for far less than the comparable A4 or 330i! I couldn't believe it, I though I was priced out of the car with all the options I wanted and then some, but I was wrong! The entire time Danny was texting me, helping me with every little detail, and had everything in order when I arrived to make the purchase. He even found an additional $500 discount after I said I was making the purchase! From walking in to leaving with the keys was just over 1 hour and the longest part was having some of the paperwork print out. It was a breath of fresh air to deal with someone like him. I'm considering getting the Quadrifolgio next just so I can have Danny sell me another car! An additional mention to Krystie who made the financing easy and didn't try to up-sell a thousand things like other dealers, there was just one, and it was the tire and wheel protection! All the staff were friendly and made getting the car a breeze! More

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