Kurt Brosche | Page 8

The first thing you do is to put a new 🆕 battery in your car good service car good service More

by NORAJULI19 Verified Customer Verified Customer

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The best company ever I also love the services. Mr. Maywood was great I'm satisfied Mr. Maywood was great I'm satisfied More

by trytoagian Verified Customer Verified Customer

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Excellent service, good place for all car, the people is very nice, coffe free and clean Spaces. very nice, coffe free and clean Spaces. More

by DESPAIGNEALEXANDER Verified Customer Verified Customer

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They did a good job! Excellent service. Thanks ‘ Merry to All Hendrickson Toyota Team .and Happy Holidays Excellent service. Thanks ‘ Merry to All Hendrickson Toyota Team .and Happy Holidays More

by tiamoeddy Verified Customer Verified Customer

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CJ was helpful and answered every concern I had. Service was completed in a timely manner. Service was completed in a timely manner. More

by clpr25 Verified Customer Verified Customer

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i was very happy to make the deal with you, i appreciate everything. the service was great everything. the service was great More

by lmarcellus70 Verified Customer Verified Customer

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I was served by Alexandro Silva and Manager Andre, both very attentive, I loved it!!!!!!!!!!!!!! very attentive, I loved it!!!!!!!!!!!!!! More

by CARTORIOEXPRESSCORP Verified Customer Verified Customer

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Buying a vehicle is a very stressful situation every 10 to 12 years but they made it seem so personal and understood. to 12 years but they made it seem so personal and understood. More

by navarro2008 Verified Customer Verified Customer

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Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

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Good dealership. Good customer service. Clean facilities. They have friendly staff and I always felt comfortable. Good customer service. Clean facilities. They have friendly staff and I always felt comfortable. More

by mark.george.7737 Verified Customer Verified Customer

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