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Kwanza Washington
Kwanza Washington | Page 29
Service Customer Relations
Crown Buick GMC
2121 Clearview Pkwy
Metairie, LA 70001
391 Reviews
Dealership Experience
20 yrs, 6 mos
391 Reviews
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391 Reviews of Kwanza Washington
July 03, 2023
Crown don’t do the inspection on car anymore when you get a service done I didn’t get a paper stating if everything was good on my vehicle just received what was done on vehicle called back to ask Chris he w a service done I didn’t get a paper stating if everything was good on my vehicle just received what was done on vehicle called back to ask Chris he was on road test never heard from him ask of yet More
by Bless
Verified CustomerOther Employees Tagged: Chris wrote me up was vey nice The person the checked me was was not very courteous when doing so
July 02, 2023
Everyone is very friendly and helpful. They take the fear out of purchasing a vehicle. I have purchased both new and used. My last three vehicles have come from Crown. No need to shop else They take the fear out of purchasing a vehicle. I have purchased both new and used. My last three vehicles have come from Crown. No need to shop elsewhere! More
by susielandry451
Other Employees Tagged: Gary Verheide, Jose Moradel
July 01, 2023
Excellent service. Service was provided within one hour upon arrival. Enjoyed quality coffee in clean comfortable lounge. Service was provided within one hour upon arrival. Enjoyed quality coffee in clean comfortable lounge. More
by LOHOLA
Other Employees Tagged: Robin Gurtner
July 01, 2023
Great service and kept their promise to complete work within said time. Great job indeed. within said time. Great job indeed. More
by IGGIEH
Other Employees Tagged: Wayne Bourg, Jenna Sellstrom, Amy LeBlanc, Robin Gurtner , Katelyn Normand
June 30, 2023
Service was great! ! Got my truck back within hours!!! A+ service!!! Very friendly and professional!! ! Got my truck back within hours!!! A+ service!!! Very friendly and professional!! More
by KANDTDUP
Other Employees Tagged: Robin Gurtner
June 24, 2023
Great service and prompt delivery for return, always the best service in town at Crown! best service in town at Crown! More
by bobbieleaumont
Other Employees Tagged: Wayne Bourg, Amy LeBlanc
June 24, 2023
Clean and very efficient. The wait wasn’t very long. People were very nice. Thanks The wait wasn’t very long. People were very nice. Thanks More
by DARRY57
Other Employees Tagged: Robin Gurtner
June 22, 2023
When I showed up to my scheduled appointment at 7:30am, for an appointment that was scheduled 8 days in advance, the dealership told me my parts for a parking assist retrofit where not there, maybe were ne for an appointment that was scheduled 8 days in advance, the dealership told me my parts for a parking assist retrofit where not there, maybe were never there, or had been installed on someone else's vehicle and must be reordered. They then proceeded to try and make it my problem that I could not remember with whom I had scheduled the appointment. The service advisor refused to look in there hand held Microsoft Surface to get the information related to who had scheduled. Obviously I couldn't be on the schedule without an interaction with Crown. My frustration with this service appointment is the lack of customer communication and coordination. I can handle if the parts aren't there and the appointment needs to be moved, but when I leave work and have someone else come to the dealer to give me a ride while the retrofit is performed, and the entire plan has to be disregarded because the Service Department does not coordinate with the parts department is 100% preventable and 100% the sole fault of Crown. If the parts are available, per the notice I received via mail from GMC, then 8 days surely seems sufficient to order the parts required, if they were not in fact at the dealership already. Extreme Ownership and Transparency are not sought by this service department. If so, they would have owned their issues and more actively looked for answers to the problem at hand as well as communicated their actions to remedy this problem. As of now, the part in question might be ordered, or it might not. Maybe it gets here this week, maybe next, maybe next month. Who knows. It was much easier to cancel my appointment and inconvenience me again at a later date. If they had an option for less than 1 star or less than "Very Poor", I would select that. More
by BRETTRUPPEL
Other Employees Tagged: Robin Gurtner
June 21, 2023
Crown Buick’s service department was very professional, honest and reasonably priced! They found the problem, called me with an estimate to approve first and fixed it within one day. honest and reasonably priced! They found the problem, called me with an estimate to approve first and fixed it within one day. More
by SUZANNEMAJOUE
Other Employees Tagged: Robin Gurtner
June 21, 2023
Great customer service friendly knowledgeable courteous and great to deal withi highly recommend to everyone and great to deal withi highly recommend to everyone More
by DRAGO_JOHN
Other Employees Tagged: Robin Gurtner , Katelyn Schilling
