Lombard Ford is always the best.
Everyone is knowledgeable and courteous. Excellent service as always.
Everyone is knowledgeable and courteous. Excellent service as always.
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by jtibbets
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
John Cersoli, Drew Paris
Nov 13, 2023 -
Lombard Ford responded
You're too kind. Thank you for your time and your thoughts. We always try our best to do the best! Happy Holidays to you.
Your friends at Lombard Ford
Nov 13, 2023 -
Lombard Ford responded
You're too kind. Thank you for your time and your thoughts. We always try our best to do the best! Happy Holidays to you.
Your friends at Lombard Ford
Very good service experience as always at Lombard ford .
My vehicle was ready for delivery as soon as promised
My vehicle was ready for delivery as soon as promised
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by williamgreenberg
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2023 -
Lombard Ford responded
Glad we could deliver what we promised William. See you in the future.
Your friends at Lombard Ford
Nov 06, 2023 -
Lombard Ford responded
Glad we could deliver what we promised William. See you in the future.
Your friends at Lombard Ford
Service department was helpful, efficient, friendly and
worked well as a team. Would recommend them to anyone needing automotive service.
worked well as a team. Would recommend them to anyone needing automotive service.
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by Satisfied customer
Service Price Transparency
Other Employees Tagged:
John Cersoli, Drew Paris
Oct 24, 2023 -
Lombard Ford responded
We're so happy that your happy with our service. We also appreciate the fact that you would recommend us. We'll be here for you for all your service needs. Take care.
Your friends at Lombard Ford
Oct 24, 2023 -
Lombard Ford responded
We're so happy that your happy with our service. We also appreciate the fact that you would recommend us. We'll be here for you for all your service needs. Take care.
Your friends at Lombard Ford
kyle was great to deal with - was able to schedule me in
for a new key and quick service with 2 days notice, on my new to me 2021 Expedition. I am happy with Lombard - we will continue to use them, as our
for a new key and quick service with 2 days notice, on my new to me 2021 Expedition. I am happy with Lombard - we will continue to use them, as our family has for over 30 years.
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by john.mochak
Verified Customer
Verified Customer
Service Price Transparency
Oct 19, 2023 -
Lombard Ford responded
Thank your for your review John. Glad we were able to assist you in a timely manner and it's always nice to know you and your family will continue to use us for your vehicle needs. Stay safe.
Your friends at Lombard Ford
Oct 19, 2023 -
Lombard Ford responded
Thank your for your review John. Glad we were able to assist you in a timely manner and it's always nice to know you and your family will continue to use us for your vehicle needs. Stay safe.
Your friends at Lombard Ford
This is the second time this dealership did recall work
on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the
on two different vehicles, when I got the vehicles back there was a pile of dirt and stones on the drivers side floor. One vehicle they scratched the interior, when brought to their attention all I get is “ sorry”.
No respect for the vehicles they are servicing. I’ve used this dealership for over 25 years, bought several vehicles there, I can no longer recommend Lombard Ford.
I am very disappointed how they have treated us, we will need to find a new dealership to service our vehicles.
James Lagassie
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by JIM.LAGASSIE
Verified Customer
Verified Customer
Other Employees Tagged:
Drew Paris
Oct 02, 2023 -
Lombard Ford responded
I apologized for the mess and offered to clean it and you told me you would take care of it. I also said I would address the floor mat getting dirty and cleanliness with the technicians. I walked back into the shop and talked with them. We have some new techs that are still in training and we are working on things with them. Out of goodwill we paid for half the kick panel that was scratched and the reason we did half was because the passenger side one is all scratched up as well which we didn't even touch that side so to try and blame us for the scratches seeing how the other side was I didn't think it was entirely fair. Again I am sorry for the floor mats being dirty and I had no problem cleaning it.
they were tremendous i waited in a very clean
comfortable area it was great. will recommend them
comfortable area it was great. will recommend them
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by Barb and Dan Sargent
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2023 -
Lombard Ford responded
Thank you for your business Dan. We realize we're not close by. Thanks for your kind comments sir. See you next service visit.
Stay safe.
Your friends at Lombard Ford
Sep 25, 2023 -
Lombard Ford responded
Lombard Ford responded on 9/25/2023 10:37 AM
Thank you for your business Dan. We realize we're not close by. Thanks for your kind comments sir. See you next service visit.
Stay safe.
Your friends at Lombard Ford
A person shouldn’t have to tell a service department what
the problem is and still not have it fixed. Very poor customer service. Would not go back to them. Bought two vehicles from them and I don’t plan on
the problem is and still not have it fixed. Very poor customer service. Would not go back to them. Bought two vehicles from them and I don’t plan on going back.
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by terrencerkg
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Drew Paris
Aug 29, 2023 -
Lombard Ford responded
I am sorry you felt that your service wasn't good enough. You came in and had oil leaking from the valve cover gaskets and coolant leaking from the upper radiator hose and t-connector we replaced those under warranty per Ford warranty we drove it put it back in the air and checked it no more leaks were present you came and got it and took the vehicle. then a day or two later you call because you can't keep coolant in the truck its just pouring out we send a tech out to you and find that your water pump blew up. Your water pump wasn't leaking when we did the initial repair it never would have made it to your house or on our test drive with the way it was leaking coolant. We got it back into the shop and fixed the water pump under warranty and got it back to you before you left for your vacation so you could tow with it.
I have nothing, but great things to say about Lombard
Ford! I like the home like atmosphere there and everyone there is very cordial, friendly and don't try to aggressively sell you a lot of things. It
Ford! I like the home like atmosphere there and everyone there is very cordial, friendly and don't try to aggressively sell you a lot of things. It's a different atmosphere than any dealership I've been to in all honesty. Mr. Lombard, Mike Manns, Mark Jones, Kyle Greenberg and Drew Paris all have been straight shooters and make you feel at ease. They're all terrific. I don't mind driving from far away (live in Agawam MA) to get my Camry serviced there!
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by Sdwyer0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mark Jones, Drew Paris, Rob Lombard
Aug 25, 2023 -
Lombard Ford responded
What a touching testimonial Mr. Dwyer. Thank you so much for it, and your business. It's always our pleasure to see you sir.
Your friends at Lombard Ford
Sep 01, 2023 -
Sdwyer0 responded
Keep up the great work, folks! I greatly appreciate all you do for us customers!
Sep 01, 2023 -
Lombard Ford responded
What a touching testimonial Mr. Dwyer. Thank you so much for it, and your business. It's always our pleasure to see you sir.
Your friends at Lombard Ford
It was time to do oil change and check our 2016 vehicle
out to keep it running properly. We easily schedule this service and to our surprise within a few days. Went in for the service and Kyle handled ev
out to keep it running properly. We easily schedule this service and to our surprise within a few days. Went in for the service and Kyle handled everything very professionally and quickly. Didn't have to wait very long though I enjoyed reading while waiting - just missed the coffee which was there before pandemic. Great service, experience team in a relaxed friendly environment.
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by LF_DONOVAN
Verified Customer
Verified Customer
Service Price Transparency
Aug 04, 2023 -
Lombard Ford responded
You're so kind to let us know you had a nice experience with us. Glad we could be of assistance to you in a timely fashion. Sorry about the lack of coffee ;) Thanks for your patronage.
Your friends at Lombard Ford.
Aug 04, 2023 -
Lombard Ford responded
You're so kind to let us know you had a nice experience with us. Glad we could be of assistance to you in a timely fashion. Sorry about the lack of coffee ;) Thanks for your patronage.
Your friends at Lombard Ford.
Lombard Ford is always there when I need them.
I had a road emergency, Kyle accommodated me graciously. Put me on the service schedule and Lombard got the job done. Thank you Lombard Ford.
I had a road emergency, Kyle accommodated me graciously. Put me on the service schedule and Lombard got the job done. Thank you Lombard Ford.
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by ROSELEEB
Verified Customer
Verified Customer
Aug 04, 2023 -
Lombard Ford responded
You are so welcome. Nothing is worse than a road emergency. Glad we could take care of you in such a timely manner.
Your friends at Lombard Ford
Aug 04, 2023 -
Lombard Ford responded
You are so welcome. Nothing is worse than a road emergency. Glad we could take care of you in such a timely manner.
Your friends at Lombard Ford
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