Kyle Greenwood | Page 4

The customer service is excellent and they are professional, they are flexible and willing to work with you. The place was clean and spotless, great with social distancing. professional, they are flexible and willing to work with you. The place was clean and spotless, great with social distancing. More

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i truly love this dealership the service department makes you feel confidant and assured that your safety and vehicle maintenance is a priority . I Have experienced other lincoln dealerships but none surpass you feel confidant and assured that your safety and vehicle maintenance is a priority . I Have experienced other lincoln dealerships but none surpass the HASSETT family More

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Did a fine job with recall problem. Although less then thrilled with the grease and dirt left on my drivers side seat. Service tech never covered the seat ot steering wheel when the where in my vehicle. thrilled with the grease and dirt left on my drivers side seat. Service tech never covered the seat ot steering wheel when the where in my vehicle. First time I was ever there and if this is the way they handle my vehicle I will not go back or recommend them to anybody. Especially in this day and age with covid19 all parts of my vehicle should have been covered. Obviously they give very little attention to health and safety. More

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This is the 4th vehicle that I have bought form Jordan at Hassett. He is a pleasure to deal with and knowledgeable about what he is selling. Hassett. He is a pleasure to deal with and knowledgeable about what he is selling. More

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I am a repeat customer to this dealership, I couldn’t be happier with the service! Everyone that I have encountered at acid has been professional and very helpful happier with the service! Everyone that I have encountered at acid has been professional and very helpful More

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Very easy to work with. No hassles, Just a fair price and pleasant people. Best car buying experience ever. Also gave me the best trade in price for my car. pleasant people. Best car buying experience ever. Also gave me the best trade in price for my car. More

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Efficient and clean . I Didn’t feel unsafe especially during a pandemic . Alex was fantastic and was very reachable and honest during the whole process. during a pandemic . Alex was fantastic and was very reachable and honest during the whole process. More

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Kyle & Stacey with their service team continue to provide state of the art service, even with this pandemic. Great job and thank you!!! Keep up the great job!!! state of the art service, even with this pandemic. Great job and thank you!!! Keep up the great job!!! More

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Not dealership level for what you're paying for. Service put the wrong fluids in vehicle causing issues with the transmission and the rear end. put the wrong fluids in vehicle causing issues with the transmission and the rear end. More

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refused test drive I visited the dealership after visiting their service department who was struggling with an issue affecting my 2018 raptor, and I received from the sa I visited the dealership after visiting their service department who was struggling with an issue affecting my 2018 raptor, and I received from the sales department the same inappropriate behavior I had to endure at the service department. I thought of upgrading to the 2019 model and enjoy the upgrades, especially to the cruise control. I started talking to a sales associate and after the routine introduction, just before we were ready to test drive the vehicle (he took copy of my license and grabbed the plate for the vehicle) the manager called the associate in his office, knocking on the glass wall dividing the office booths. The associate talked to the manager and after coming back he started questioning me in the most awkward way, with question like: "do you know what kind of engine the raptor has? Do you know it is an expensive car?". This line of questioning appeared inappropriate to me (since usually the customer asks this kind of questions) and stupid because I drove there with mine (circumstance we discussed) that uses the same engine and is equipped with similar options. I became aggravated and after the situation escalated the manager joined the conversation, trying to justify the situation with pointless excuses. After I manifested my intent not to even discuss any further the issue, let alone doing business with them, he even offered a test drive "no string attached"; now that everything is going south I am no longer required to pass the test before I can test drive a vehicle. Needless to say, I left feeling deeply offended. More

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