Kyle Miller | Page 28

Oil cooler line blew on my 2019 Silverado. Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term da Replaced seized rod bearing. Tore apart front suspension to access oil cooler lines. Truck ran WITHOUT oil and I’m being told there’s no long term damage. Got truck back a few days later and as I’m driving home I turned around because my alignment was off. Videos and pictures taken. Picked up next day (Wednesday). Drove to Chicago on Thursday and lost all power in the express lanes with no shoulder. Vehicle would not shift into neutral with no power and had to be dragged by a tow truck because it was a safety concern. My truck “was dragged for 3 blocks” coming from the tow truck driver. I have videos and pictures of my truck being dragged. 3 tow trucks later it’s back at Ray Chevrolet. Liz the service manager called me saying they forgot to tighten down the fuse block ontop of the battery and how they were sorry and were detailing my truck and filling it with gas. I literally don’t care about either of those things. I bought this vehicle for reliability and now my transmission or rear end could be damaged from getting dragged. Also have to mentioned the flat spots put in my rear tires. Liz kept saying she is going to make this right and would drive the truck herself and call me back personally. All I received is a text Friday saying Thank you for choosing Ray Chevrolet for your service needs. We look forward to serving you again. 847-587-3300 Reply STOP to OptOut I get a call Tuesday from Liz asking when I’m going to pick up my truck it’s been done since Friday. Said Kyle was supposed to let me know and told her about the text I received. The text did not specify anything. At the very least I was expecting two tires from all this hassle, stress, and work I had to miss. Very upset with the customer service I received and it pains to write this review since my family and I have done business with Liz and Ray’s team for years. More

by DRAKETHARRINGTON Verified Customer Verified Customer

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Always friendly and knowledgeable. Always considerable of my time and get my car done quickly. Always considerable of my time and get my car done quickly. More

by Bpalmer Verified Customer Verified Customer

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They were really professionals. Kyle was great he kept me updated on my truck it was great Kyle was great he kept me updated on my truck it was great More

by Ricksmyth2 Verified Customer Verified Customer

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Excellent all around! !! The service department is one of the main reasons why I bought from Ray! !! The service department is one of the main reasons why I bought from Ray! More

by scotant Verified Customer Verified Customer

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kyle from service,very att supplied transpo and updates lot work done,all done corr lot work done,all done corr More

by DTK234 Verified Customer Verified Customer

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Easy and fast scheduling for maintenance and when dropped off truck advisor was friendly and kept us up to date. off truck advisor was friendly and kept us up to date. More

by cindysanchez91678 Verified Customer Verified Customer

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Almost always top notch service. Never had a bad experience. Very knowledgeable and very friendly. Never had a bad experience. Very knowledgeable and very friendly. More

by ijgz Verified Customer Verified Customer

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Friendly,fix my vehicle on time . Great customer service..customer representative very friendly and knowledgeable Great customer service..customer representative very friendly and knowledgeable More

by LUISDJ79 Verified Customer Verified Customer

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I am not sure why it take a minimum of three days to diagnose and fix an issue. After having my Tahoe there twice my initial issue is still not fixed and now I have zero heat in the rear. I'm going to diagnose and fix an issue. After having my Tahoe there twice my initial issue is still not fixed and now I have zero heat in the rear. I'm going to find another dealership that has a quality service department. I am use to solid service from Dick Wickstrom Chevy in Roselle. I do not get nearly the same 5 star service at Rays that they give at Wickstrom in Roselle. Very disappointing. More

by lin1623 Verified Customer Verified Customer

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Ed Dempski is great to work with. Takes his time with you and explains everything very well. Have leased and purchased several vehicles from Ed and will see him for my next one as we Takes his time with you and explains everything very well. Have leased and purchased several vehicles from Ed and will see him for my next one as well More

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