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Kyle Rivera
47 Reviews
47 Reviews
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47 Reviews of Kyle Rivera
Verified Customer
June 29, 2026
Performed required MX and resolved several issues I was having, so far. They finished the work quickly and were very professional. I am satisfied with the care I received so far. having, so far. They finished the work quickly and were very professional. I am satisfied with the care I received so far. More
by kevin_whealton
Other Employees Tagged: Kyle Rivera
June 27, 2026
I am writing to express my disappointment with the customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigne customer service I recently received from your service department. I needed immediate assistance and left several messages for Brooke, our assigned service representative. I later learned that she was out of town. Unfortunately, she failed to notify the reception staff of her absence or arrange for another service representative to handle her customers' calls. As a result, my calls went unanswered at a time when I needed prompt assistance. My BMW displayed a warning indicating that the front brake pads required replacement. During the inspection, I was also informed that the battery had no reserve capacity and required immediate replacement because it might not be able to start the engine. BMW later confirmed that the battery had indeed failed. This battery was only six months old and had been installed by BMW. Because I received no response from Brooke or anyone else at BMW, I had no choice but to authorize the repairs through American European Car Service. Two days later, I contacted BMW regarding the battery warranty. Brooke's response was simply, "Sorry, not covered." I found this response to be abrupt and unhelpful. I then contacted Josh, the service manager. After I brought the defective battery to BMW, your staff verified that the six-month-old battery was indeed defective. Following our discussion, Josh offered a $250 credit toward future service on a repair bill totaling approximately $700. While I appreciate his effort to address the situation, I do not believe this adequately compensates for the inconvenience and expense I incurred. The lack of communication, failure to provide backup coverage during Brooke's absence, and the dismissive response to my warranty inquiry are unacceptable. Had BMW properly informed customers of Brooke's absence or assigned another representative to assist, this entire situation could have been avoided. As a longtime customer, I expect a higher level of service and communication from BMW. I respectfully request that you review this matter and provide a fair resolution to the unnecessary expense and inconvenience I experienced. More
by James Lambdin
Other Employees Tagged: Josh Cash, Brooke Beaudin
